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March 2024 by Connie A.
Have ONLY bought shoes here for over 10 years. Selection, quality and personal service is exceptional...ESPECIALLY Harold. He is so helpful and really knows shoes and feet ...always make me feel special. CONNIE Size 6
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February 2024 by Sarah T.
second trip to the store from Ohio. Melvin was terrific! I left the store with 2 different mismatched boots accidentally. they made it right and are sending me the matching boots! excellent customer service !
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February 2024 by San Carlos B.
Harold is fabulous! Great store and service! Great selection too! Got some great new green shoes for St Patty's!
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February 2024 by Mel M.
Old school style of purchasing shoes, feels like 1980's there but a surprisingly good selection.
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February 2024 by Shannon R.
Mercedes helped me buy a pair of HOKA sneakers she was so sweet and patient and was a total sweetheart!!
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February 2024 by baileyj s.
Ordered Online. Packed my shoes with the least amount of care in the world lol Box was taped up ( the shoes were probably a return ) One side of the shoe had a little bit of detachment and you can see the glue but the shoes aren't unusable. They get two stars for quick delivery but poor packaging. At least I got my shoes that's all that counts. But I'll never buy from a reseller again. I'd rather buy them from the actual company, I suggest you do the same
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December 2023 by Julian R.
Terrible customer service with the online service department and front desk was told I am taking to much of there time just to get the right shoe size and return a shoe they sent me that was incorrect from there website. Very unprofessional business.
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November 2023 by S W.
My podiatrist told me to go to Tip Top shoe and get my feet measured by Harold. Harold is the best salesman, and understood that I needed a shoe with a roomy toe box. In the past 2 years I've bought 3 pairs of shoes there (2 are more like sneakers, 1 pair of slightly dressier boots). They are all comfortable, wear well, and my podiatrist couldn't be happier. They were about average price, and the quality is very good. Harold steered me towards the boots off season and I saved quite a bit buying them early. I miss buying shoes for style as well as comfort, but my feet are happier than they've ever been. After the holidays I'm. heading back to Tip Top for a pair of every day walking shoes. Highly recommended, and ask for Harold.
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November 2023 by John P.
great selection. FANTASTIC service. i have purchased here many times over the years. Harold has been especially attentive and friendly.
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October 2023 by Beverly Barker-Fludd
I have purchased children's shoes at Tip Top on 72nd Street for 11 years since my grandson was born. I Chose Tip Top because I purchased all my daughters shoes here also!!! I love the variety, staff professionalism, knowledge about the differences in shoe brands. Now, living in South Jersey, and 2 1/2hours away....guess what! I STILL travel to NY just to buy Tip Top shoes. They last, and last. You've got to go....even if it's just to look! Happy shopping!
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October 2023 by Janice Singleton
First time in this shoe store and was well educated on the needs of my feet based on the issues I suffer with. Would recommend others.Melvin was the sales/educator that I'd had the pleasure of being serviced by.
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October 2023 by Brianna Thornton
There is a great selection of sizes and shoes and the staff are all super friendly! We got caught in a rainstorm and needed rainboots and they helped us try on multiple sizes and styles to find a comfortable fit. We also got socks so we could wear our boots out and they helped take all the tags off and took care of the boxes for us. Great little shoe shop if you are in the area!
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October 2023 by Phyllis O
I’ve lived on the UWS for many years and always really appreciated having Tip Top in my ‘hood. But because of a shockingly unprofessional experience with a saleswoman I have written off your store. She asked me if I needed help and then proceeded to say that she only liked to help people who had “the kind of energy” she liked. The insinuation was obvious. Since when do customers coming to buy shoes in your store have to put up with verbally abusive salespeople? Completely unacceptable. By the way, I stuck with my mission of finding a much needed new pair of shoes and she begrudgingly did bring me many to try on and I bought a pair. But you’ll never see me or my money again. So disappointing for a landmark business on my beloved West 72nd street. Or is this what female-to-female ageism looks like?
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August 2023 by n boy
Unprofessional behavior of the cashier, she was busy flirting with a young man, also apparently an employee, and did not pay attention to me, I stood waiting for them with a box. the cashier was arrogant , did not make any apologies, and did not ask about my membership. they should be better trained, shoes are expensive, and the service is terrible
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August 2023 by Benson Y.
A few years ago, I purchased a pair of Champion closed toed "fisherman style" sandals. They were not super pricey and over time they began to break so I started looking for a new pair. Target no longer carried them, Champion no longer manufactured them and so I headed off to Dick's Sporting Goods to find something similar. No dice (not in store anyhow). I went to three local malls and not one had anything close to what I was looking for. The closest Macy's to me looks like a hurricane hit it after a bull ran through the shoe section. I kind of gave up and figured at some point I'd go online to see what I could find. While hanging out in the Upper West Side one day I came across Tip Top Shoes and I figured maybe they'd have something I was looking for. And I was right! Service was fantastic. A salesman came up to me and was friendly, boisterous and knowledgable. I wound up getting a pair of Keen Men's Newport H2's. The price was average, but hey, this is a mom and pop business and I was happy to support it. I'd be happy to return to this shop any time and I recommend it to anyone in the area!