-
December 2023 by James Adams
Our experience at the Tempur-Pedic flagship store was exceptional! We are Interior Designers and as always Shawn Brown provided great customer service. He greeted us in a positive and professional manner and as has followed through on our order with great care and support.
-
November 2023 by Megha Prasad
SHAWN was amazing. Was in and out in 20 min with the best bed ever and was very receptive to our individual needs. We hadn’t bought a mattress in years and made the process so simple and painless. Ask for Shawn and he will take amazing care of you
-
November 2023 by Nicole Gaitan
Shawn was amazing! He took the time to show and explain each of the mattresses and even showed me one i didn’t think i would love and it was a hit! Thank you :)
-
November 2023 by Joselyn Mujica
My 1 star review represents my experience purchasing a mattress and the mattress itself. The mattress doesn’t feel anything like the one we tried in the store and after revisiting the store to make sure we had received the correct mattress we were told that if we sleep in an cold room then the mattress will be firmer, a fact no one shared during the original sale. There’s no breaking in that’s going to change this and they feel like two completely different beds.We completed the financing and our new account was charged and then were told that due to issues with their point of sale our order would be processed the next day. In reality, it took another two weeks for them to place the order and no one proactively communicated during this period. We just kept calling asking for updates. When we requested a return and mattress pickup, we were told it would take 7-10 days for a pickup, which is ridiculous. It’s now been TWO WEEKS AND COUNTING with no word and no confirmation that our request is being processed. We’ve called several times and are just told that it’s processing and to be patient. We have no idea when we will be able to get rid of this mattress and get our new one delivered.Folks we speak to are nice enough but it’s unacceptable that as buyers we have no visibility into what’s happening and no one is proactively communicating. Based on the administrative experience of purchasing and returning, I would never purchase from Temper-Pedic again. Despite being owned by the same company, our experience with Mattress Firm (across the street) has been far better.
-
November 2023 by Luke Zhu
Bryan was super helpful and knowledgeable. As soon as I told him what I was looking for he guided me to several mattresses, making my decision quick and easy.
-
October 2023 by David Conrad Brouillard
I totally would not purchase a bed from here a. I purchased a luxe adapt mattress, and adjustable frame. I was told in the store it was a 90 day back money guarantee, which I had no intention of using. However, the bed was so soft and mushy with very little support in it - I definitely wanted to return it. Plus the off-gassing was rough! My next bed that I looked at before this was a select comfort. So when I called the store to initiate the return, Linda told me for the first time ever that the 90 day guarantee was only applicable to the mattress and not the frame. And that is some tomfoolery. That is not a clear disclosure in any way, shape or form and a sales antics it's its finest. I was never told applied to one and not the other. I called a week ago to initiate the return only to find out that the store still hasn't processed it. I had to call corporate to get it initiated. It's really a shame that for me the customer service all-around was really below par and the communication was quite deceptive in that half-truths were offered. It's OK that the bed isn't for me but the fact that I'm saddled with a near $3000 frame that I don't want because of communication from the store and customer service really being below par. Shame how they choose to honor their word!
-
October 2023 by Linus Ling
Cynthia was great. She was very thorough and patience with me. I wholeheartedly recommend her for your sleep needs.
-
September 2023 by Google user
Linda Garcia is the best. She immediately met me at the door with a big smile and made me feel comfortable. She took a lot of time with me to make sure I got the right mattress that was perfect for me. Ask for Linda if you are at the midtown Manhattan location. She is the best and extremely knowledgeable.
-
September 2023 by Rhoda Dunn
Linda Garcia is the best. She immediately met me at the door with a big smile and made me feel comfortable. She took a lot of time with me to make sure I got the right mattress that was perfect for me. Ask for Linda if you are at the midtown Manhattan location. She is the best and extremely knowledgeable.
-
September 2023 by Ana Nunez
Bryan is amazing. He is super knowledgeable and makes the process super fun and easy. Highly recommend.
-
August 2023 by JiEun Lee
When decision fatigue hits, visiting the store and chatting with their reps is a must. Cynthia was patient and attentive as I found my perfect Tempur-Pedic mattress. Her hospitality and knowledge made the whole experience top-notch. Outstanding service!
-
August 2023 by Steven Sosna
I’d sleep on the streets of Manhattan before purchasing another Tepur-Pedic. They came up with every excuse in the book as to why they couldn’t honour my warranty. Keep in mind there is no number for the warranty department. The only way to speak with the warranty department is through email, and at their pace. Sometimes days between communication. Totally unacceptable. They constantly respond with “There’s nothing else we can do for you.” Once they responded with that before I asked a question. Shady operation for such a large company. Too many great mattresses out there to deal with this aggravation. I’ve had over a dozen of their mattresses between my family and I, but never again.
-
August 2023 by Conor Ryan
Amir was incredibly helpful and patient as we tried out tons of mattresses and were indecisive. Highly recommend all the folks in this store - they are very helpful and do not feel like the usual shady mattress salespeople!
-
August 2023 by Christopher Maimone
The gentleman who helped us, Amir, was a delight to work with, and we were able to get 0% financing on an amazing mattress. The show room was pristine and we wanted to buy more products than we realized we needed! Loved it.
-
August 2023 by Mariya Raspin
Had an awesome experience with Mary checking out different mattress options today. Thorough, informative and most importantly not pushy at all. Really recommend coming into the store!
