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April 2024 by Najat R.
Very poor service. I will never use them for financing again! I used them to finance my Nordick treadmill. They are so aggressive and rude! I have been making 3 payments a month just so I can get the whole amount paid in less than 5 months versus 38 months financing period. I called to inquire on a 25$ fee for a returned payment( which is my 3 rd extra payment this month) and they refused to work with me. They said we will remove it if I pay the reminder of the balance in full, now. My financing period doesn't expire till January 2027! Use another reputable bank to finance your equipment from Nordick, otherwise you will end up like me; very frustrated.
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February 2024 by Evie K.
I got a confidential name change order, which states that due to situations in my life, old name is erased when possible and changed to my current name. They were the only company to push back. My bank paired with them for credit card, and so I had to go through them. They refused to take any legal documentation that my bank, social security, etc approved. They refuse to call me by my legal name, only using my dead name. If I use my legal name, they refuse to give me information. Multiple times I was berated over the phone by a customer service manager for being unable to pay a minimum amount they raised to 300 due to their own customer service employee messing up my phone-in payment. customer service also claimed they changed my name in system, and told me it was okay to cut up my old card. It was not changed. They sent me a restricted card on the account of dead name, who is the only one who can call in and ask for information. I live 13 hours away, and they refuse to help unless I drive there, myself. I have more than enough proof of who I am. As soon as I pay this off, I will close my account and never work with them, again.
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February 2024 by M S
Ignore these other reviews. The employees here are working very hard and are very knowledgeable of retail banking. Norine was extremely nice, answered all my questions and had me set up and on my way. TD Bank online has always been a great app and easy to use. 5 stars for Norine!
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January 2024 by Soleil Hawley
Salina was so helpful and nice!
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December 2023 by Noah
Yesterday November 30th my wife came to that horrendous branch with our small childto deposit money into her father's account as a gift. The woman working at the far left station was DISGUSTINGLY RUDE. After 20min of standing in a queue, she made her wait another 20min at the station, and refused to make a deposit in a nasty manner. Just be polite with your customers or go work somewhere else where you don’t have to deal with people. That all caused severe emotional stress of course.Everyone please stay away from that branch and from TD Bank in general as employees are brand ambassadors, the face of the company.
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November 2023 by Igor Ostojic
Scanned the code for customer service, explained that i need to open another account for my company (already have 2), waited for 40 minutes to be told by an employee that SHE doesn't open accounts on weekends because it's busy. Didn't have issues with opening previous accounts in different branches also on sundays.
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November 2023 by Joanna San
By far the worst experience I’ve had is this location. They take long for everything and have attitudes.
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November 2023 by Katie W.
This bank is awful, took my 97 year old mom to deposit some checks they wanted to text her cell pone she 97 years old she does not know how to use a cell phone having a state I'd and bank card was not enough to deposit some checks in person Do Not Bank
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October 2023 by Alex Macintosh
An excellent bank, opened a Debit card a year ago, now the credit has grown quickly. I came to open a credit card))) Thank you very much to Manager Anna for the quality service, solving my questions and for the time spent on me. I was very pleased, everything was resolved in a short time, I will contact this Bank. I Recommend to everyone....
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October 2023 by will huang
Waiting for 20 minutes at lobby, nobody said anything to me, I am the first one and the only one in the line.
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October 2023 by Mel Gonzalez
Alyasia was super RUDE get her out of customer care. She is not a nice person. I called for directions and I couldn't understand as the phone was staticky and she was rude from that moment. When I arrived she asked ‘where you the one who called ‘ I said ‘Yes’ and she RUDELY said ‘Figures’ I asked what does that mean? And she never answered me and refused to service me because I the corporation I work for ‘I didnt have the account number’ I told her we bank here daily for many years and I also said that my manager will give me the number. I called my manager and he was so upset on how I was treated he said ‘I will come personally we have been banking with them for years’ she didnt even ask for the company name. Please retrain her on customer care and empathy, also she has a very angry face. Not a pleasant approach! I will never return and I am hoping my employer changes banks.
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October 2023 by Ismaila Ndiaye
Good serviceThanks you very muchMr NORINE
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September 2023 by Laura Hardwick
I was hoping to change currency and through the whole process was exceedingly friendly and helpful. I called ahead to make sure they had euro on hand (they did) and got help from Allaysha who was such a delight - working through my misread of some pesos I’d brought to exchange and genuinely brightening my day so much more than I ever would have expected just running errands. Thank you to the whole team - I’m not a TD Bank customer but I’m certainly considering it after this great experience.
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September 2023 by Pat D.
Tdbank is the worst bank I have ever dealt with. I recently got their "Double Up " credit card and they decline almost 1/2 my purchases for "suspicious fraudulent" activity. Forget double points, not worth it. Going back to Chase credit card.
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August 2023 by Rembo Carr
While making deposits and any questions, I usually go to Edelsa, dn't know if I correctly spell her name. She is so nice and provide with clear instruction and information. I would definitely recommend this location for any small business and persons to do business with this location.