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October 2023 by Albert Maldonado (Bodyware Fitness Systems)
Needed to get the screen for my brand new Flip 5 replaced and was told by Best Buy that I needed to go to Samsung store since Best Buy doesn't have parts for this brand new phone yet. I was impressed aesthetically with store. Modern, hip, eye-candy. Perfect for the trending meat packing district. I didn't have an appointment and was 5th on a list but was able to be accommodated in about 15 minutes. Pretty good. My Samsung rep was great and explained how the repair process would take and was told to give about a week. I went in about noon and then received a call that phone was repaired in 3 hours. Awesome! Highly recommended! Manage your expectations. I heard certain customers go off on reps as if they made decisions for customers for not having insurance or trying to blame Samsung for their own abuse of product. I had no insurance and I knew I was gonna pay a premium but my rep gave me a discounted rate. Treat with respect and may get much in return. Good life lesson
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October 2023 by Michael Cavo
Absolutely phenomenal service!!! The team at Samsung had my phone screen replaced within a couple of hours under warranty with no appointment !!! Friendly, professional, high class all the way!!! & the store is beautiful to visit. Blows away any boring Apple Store I've Visited.
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October 2023 by Maven Kouture
Can't really rate it but I gave 4 stars because it was really nice and the rep was informative, I just went in to browse. I was pleasantly surprised how beautiful and cozy it looked. Great spot for a venue, they even have a stage that hold performances. Definitely a great place to chill even if you don't needa service but doubt you can do that. Not saying break your phone to go but shyt it is tempting, lol, JK
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October 2023 by James C.
Repair service is very poor. Brought in a 2 year old S21 that was stuck in a boot loop after a failed Samsung update. Two different techs told me that the problem was actually that the motherboard was fried and that it wasnt worth replacing. Told me I should by a new phone because the repair would be costly. They gave me a different price both times. Low and behold, it WAS stuck in a boot loop... just like I told them. A factory reset and now it works fine. Why bother to go to the "flagship" store if you get better advice from YouTube and Reddit. All flash and no substance in this store. What a joke.
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October 2023 by Eve N.
When the screen on my Samsung Galaxy Z Flip4 had a black line that consumed the entire LCD screen to render it unusable in June, I was so upset. I had taken really good care of the phone and hardly used it extensively by any stretch of the imagination. As I did research on my options, I found out the phone was still in warranty until August. I went online to make an appointment which was a few days out at the earliest. I was fine with this until I started reading other people's experiences with the Samsung service center. I was convinced that my phone would be pushed back to me and I'd have to either buy a new phone or pay an exorbitant amount to get it repaired. I arrived early for my appointment and was signed in quickly. It would only be a short wait until I was called. As expected, my phone was thoroughly inspected. The technician used a flashlight to check the crevices and to make sure there was no damage to the phone which would cause the screen to go black. After everything checked out, he confirmed the cost would be covered under warranty and that they would text me at my temporary phone within the estimated time to pick up my phone. Well, they did text me within the timeframe and I felt it was a good experience. The service was quick and professional. I even browsed around the store afterwards. Even though everyone was friendly and greeted me, I did feel like I was being eyed by the employees every time I touched the phones or tablets but I just ignored it. Overall, it was still a very good experience. I was pleased that the store and the service had an upscale feel.
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October 2023 by Mohamed Ibrahim
My phone started with a black line in the middle of the screen. Later, it extended to cover almost the entire screen. After a long explanation with Samsung's online service, which recommended visiting Samsung 837 , The technician there, after discussing with his supervisor, came to tell me that Samsung Care would cost $350 to fix the screen, even though it's a manufacturing problem and Samsung is already being sued for it. Since my phone is still under warranty, he recommended shipping it to the Texas repair service because the equipment at Samsung 837 is too expensive. What a load of nonsense. The people there aren't willing to help unless you buy Samsung Care service.
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October 2023 by Moe M.
My phone started with a black line in the middle of the screen. Later, it extended to cover almost the entire screen. After a long explanation with Samsung's online service, which recommended visiting Samsung 837 , The technician there, after discussing with his supervisor, came to tell me that Samsung Care would cost $350 to fix the screen, even though it's a manufacturing problem and Samsung is already being sued for it. Since my phone is still under warranty, he recommended shipping it to the Texas repair service because the equipment at Samsung 837 is too expensive. What a load of nonsense. The people there aren't willing to help unless you buy Samsung Care service.
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October 2023 by Marisol Lagares
Always some fun interactive displays. I enjoy coming here and see the latest Samsung has to offer and there are awesome deals on home appliances.
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October 2023 by Mercedes O. (Mercisthetics)
This place is so cool! They have so many different Samsung amenities and tools. This is also a cool place to get some work done or relax for a little while.
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October 2023 by Dwight Conferido
As a tech enthusiast, I recently had the pleasure of visiting Samsung 837, and I must say that the experience was nothing short of extraordinary. Nestled in the heart of New York City's Meatpacking District, Samsung 837 is a unique destination that flawlessly blends technology, art, and innovation.From the moment I stepped through the doors, I was captivated by the sleek and modern design of the space. Samsung 837 is not your typical retail store; it's an immersive playground where visitors can explore the latest advancements in technology and witness the future unfold right before their eyes.
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October 2023 by Angelique
Pretty cool place for discovering the latest Samsung products. Saw their line of custom panel art appliances which was cool, and the latest micro LED TV. However it didn't deliver what we came for which was to scope out their best line of monitors. Three were displayed but only 2 were working and the staff wasn't helpful. The photo both is fun.
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August 2023 by Oscar O.
I had the worst experience at this flagship store.The manager nsmed Israel and a worker named Ramel, they treated me with so much disrespect and hate, that it really bothered me a lot. They cancel my order, even after it processed. They were saying my order is in limbp, when I never received a email saying it was canceled. All this because I am a gay black male. I don't anyone should tolerate this behavior.
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August 2023 by Masuma Elma
I just had to get my phone fixed for a super tiny pixel...to the person who did my intake and took all my info (I believe his name is Devon) and the last person Vince, you guys were awesome with your service and did an amazing job fixing my phone. So friendly ???
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August 2023 by JC Moses
This place is amazing. I've had a few issues with my Galaxy Ultra. I finally took the phone to Samsung 837. They took good care of my phone. They fixed all my issues. Plus the staff is so friendly and professional. If I have any other problems, I'm going to this Samsung!
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August 2023 by Soo Jung
Great experience at this store in getting my phone repaired. I didn't get the name of the person helping me but he was so friendly and explained everything in detail about the damage that I had on my phone and how I can avoid it next time. They replaced my inner screen and hinge on my fold 4, all under warranty and the phone feels brand new! I know outside of warranty the cost would have been $500+. Thank you!