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January 2024 by Dianela maria Segura
I love their clothes apart from how affordable they are.
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January 2024 by silvia rodriguez
I always find nice things at very low prices. TERRIBLE sales person on the 30th. of this month. Rude. Very rude. You can tell she doesn’t like her job. VERY RUDE!!!
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August 2023 by kenya smith
This place stinks...nothing but Ghetto rip off artist
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July 2023 by Tracey Smith
This is the worst place ever!! I went there for a couple of returns today with the receipt, the very rude Spanish lady if u want to call her a lady more like a monster, that obviously hates people was the rudest person I’ve ever encountered at a retail store! I had two items one of the items had no tags when I bought it.. I told her this had no tags she’s says take it back we don’t take that I said it was like that when I bought it take it back now she said! I was going to buy this pink purse so I said I don’t want this so I leave it on the counter. She said this doesn’t go there put it back where u found it! I said isn’t that your job?? She went off on me!! I am so upset!! This lady does NOT need to be in retail she needs to work at a prison as a Prison guard! She needs to learn manners!! Don’t go there unless u want to get yelled at by this horrible miserable woman!! I’ll go there next time just to get a photo of her so everyone can be aware of this monster!
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July 2023 by Adri C
Nice selection and crazy cheap prices. The store is a little cramped, but you'll be sure to find a great deal.
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May 2023 by Laketta R.
I had the worst experience I have ever had shopping at Rainbow on 26100 Greenfield Rd Oak Park Mi 48237.On 5/15 I brought a tshirt. First of all they don't have any dressing rooms or mirrors in the store and when I tried on the Tshirt at home it didn't fit correctly. I brought the tshirt back on 5/24 around 11am and the manager whose badge read miss b dumped the bag on the counter a tag to a different tshirt fell out and she instantly told me oh you can't return this because the tag is not on the tshirt but she didn't look at the tshirt to see if there was a tag. She had a really nasty attitude. When I got home I pulled the tshirt out of the bag and I saw the tag on the tshirt and I discovered a loose tag in the bag. So on 5/25 I took the bag back to the store and I also wanted to purchase other items. When I Was ready to check out I gave her the bag and told her of the mistake that was made.She instantly started yelling at me and accusing me of bringing in a different tshirt that did not match the receipt. I was trying to explain to her what happened and she started yelling and over talking me. So I asked her to just ring up my other items and she said I don't have to ring up anything for you and you can get out of my store I don't have to do anything for you. I asked her why and I said I'm a customer and you're refusing to ring up my items she said yes but gave me no explanation of why. I asked the young lady next to her could she do it and the manager told her not to and she agreed. I then asked for the corpora number and she said you can google it so I did. I explained to them what happened and they said they would call the store. After the corporate lady called the store and talked to the manager she let the other cashier ring up my items, but now there is an investigation for me returning my shirt. The shirt does not fit and I don't want it. I'm not trying to be difficult but my receipt and tag matches so I am entitled to a refund. This took 30 minutes for me to resolve and it was completely ridiculous for someone who works in the store to refuse to let me purchase things from the store. She is not the owner what right does she have to do that. She was very rude with a horrible nasty attitude she has no business being a manager and she needs customer service training. I still want the refund corporate is supposed to be following up with me I am expecting a phone call but I would no longer shop at rainbow and I will make sure I let others know about my experience.
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March 2023 by Mandy M.
3 staff were at the registers.. 1 customer ahead of me. I had 4 items.The customer in front being served might I add, had armfuls.I waited 15 minutes while all three ladies attended to the customer ahead. 1 took the clothes off the hangers. The next rang the items up and the third placed the items into bags. When I had finalized my purchases, i ran into the customer ahead at the door, with one of the 3 staff searching her bags trying to find the item setting off the security alarm.I politely walk past and the alarm goes off again, I'm waved on. I get home and low and behold the security tag is still attached to my item. Oh and for added uncomfortability, the staff member who served me expressed her distaste for the previous customer's attitudes on parenting. And after a few interactions deduced I had been divorced, reverted to a different language and spoke to the other staff member until my final thank you have a nice day standard statement. Altogether I'm having my husband return my item and not shopping there again.
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March 2023 by Christina S.
If I could give a 0 I would. Bought new pants for work, two hours in the pants ripped and I had to rush out of the office in between meetings to change my pants. I emailed the company and they said I will get not refund because they were worn for two hours. Never again. buyer beware.
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December 2022 by Nicolas G.
Tried to go in and shop but these lazy asses wanted to close before their business hours said, they had another hour left open. They just shoed us away rudely. Definitely don't go to the 5th Ave location.
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October 2022 by Haus Del Centro
I had the absolute worst experience ever in this establishment. I wish I could give this shopping experience negative 5 stars. Never in my life have I encountered such lack of customer service as I did upon entering this Rainbow today. 09/02/2022. This was unacceptable for such a well known store.I went to return a defective pair of sandals that broke immediately after walking in them for a few minutes. I purchased them in a different location (Brooklyn) and decided to do a return at this store instead on my way to work. I was met with a refusal to assist me and a woman who I’m assuming is the manager let me know she “couldn’t take them back because they’re not in her store”. After explaining my situation she then reluctantly, with an attitude said she would only exchange them. I instead decided to double check their policy and I asked for their corporate number. She actually gave me a fake number! I finally found the correct number and confirmed I could get my money back for a faulty item which would fall under the provision of “manufacturing defect”. I ended up deciding to accept her “favor” which was not really a favor a few days later to avoid further conflict.I approach her and kindly ask if she will complete the exchange she agreed to for the faulty product. She then proceeds to say she “never said that” and that she couldn’t complete the transaction which was a bold faced lie! I then asked why she gave me a fake corporate number and she said I must have written the incorrect number. Then, she said “I don’t know why you didn’t just go to the original store I can’t accept this. You wore these shoes all day which is why they broke.” I politely corrected her and let her know I only wore them for a few minutes and they broke instantly. She then finally (with extreme dismay) completed the exchange. I then simply stated “I appreciate your service, however your in store return policy is a bit confusing and doesn’t align with the information on my receipt and on the website.” She then says “Please zip your mouth..I’m doing you a favor!” Unbelievable. So offensive and disrespectful.Rainbow, as a long time customer I am in utter disbelief at the lack of customer service I experienced today. Completely inappropriate behavior for a manager of your establishment to exhibit. Is this the kind of individual you allow to represent your brand? Please re train your staff on proper etiquette when dealing with clients. They are interfering with the productivity of your company as they create an unpleasant shopping experience, discouraging customers from returning. I will be following up with this report.
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October 2022 by Christine Marie P.
Worst location ever went there a few months ago i love Rainbow and have shopped at many locations for years and this is the worst location horrible staff and extremely unprofessional
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August 2022 by Chinese G.
Take your money elsewhere, anywhere but this store. This store has a problem with their employees being racist. Today, I went to return clothes. Female in head covering (workers don't have a name tag) was extremely rude to me. I went to return clothes, she gave me fill out a little slip BUT she shooed me over to the side so she prioritized other customers, over me. That slip took 5 seconds to fill out and the customer she prioritized over me and rang up was checking out MANY clothes. On top of that, she doesn't even respond when I ask what's the total amount of $$ she's going to give me in cash. She completely ignores me when I try to speak to her, and doesn't even make eye contact. What's the point of her working as a cashier if she refuses to talk to customers? She isn't doing her job. Also, she seems to have prejudice against Asians. She served other customers and was friendly to them and said thank you, but for me and other Asians, she's completely silent and ignores eye contact. This didn't just happen to me, in other reviews, there's other instances where Asians are treated like second class citizens in this store. Fix this racism, Rainbow.
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August 2022 by Sheila Daniels
My friend was just there and they told her she had to leave because they don't sell big girl clothes.
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August 2022 by Denise Ferrer
Do not waste your time going here. They are discriminatory to the bigger sized women as they do not carry plus sizes anymore.
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July 2022 by Katiusca Pena
very bad service there was a man and I thought there was still a plus room for women and I went down to the ground floor omg and he spoke to me so angry that I preferred to leave That happened to me on 5th Avenue. A person with that character should not work with people.
