-
December 2022 by Kimetha M.
Eric is an excellent salesman. He does a great job of convincing you that he used to run his own fleet and now operates with a known pool of contract drivers that he holds personally responsible for the safe care and delivery of your vehicle. From the elaborate website to his phone system, he leads you to believe his organization is larger and more involved than it actually is. In reality, he is just one man-a broker who will work with any transporter desperate enough to agree to the exceptionally low fee he offers them. Eric arranged to ship my four door sedan from New Jersey to Texas for $1750. He wanted me to pay him when the car was delivered and I was satisfied with delivery. When the transporter came to pick up my car, I could not get in communication with Eric. I found out later he had a health emergency, but I did not speak with him for several days. I paid the driver $1100 in cash upon delivery, and then I heard from Eric. He asked the driver to give me the money back so that he could charge me and ensure he got his cut. Obviously the driver (who hadn't been able to reach him either) did not return the money, particularly since I was satisfied with the delivery, and Eric sent me an invoice for $650. Because I had agreed to his price at the outset and I value my integrity, I paid him $500-which is a lot considering all he did was make a couple of phone calls. His whole operation is inherently dishonest and he has a reputation among transporters for paying the lowest on the market. He seems like a nice guy but is actually a con man. My neighbor, who had recommended him, worked with him and had pretty much the same experience. He will cash your check but good luck getting in touch with him after that. Apparently he has several shell companies in different states he uses as well. Beware!
-
January 2022 by Greg C.
Due to a personal emergency, I had to get my elderly parents car shipped from Florida back to Upstate New York right away. I called Eric on Friday afternoon before the MLK Holiday and he had a truck for us on Monday and the car safely delivered on Friday. Eric was friendly, kept me in the loop and made sure this was a success all at a reasonable rate! I would highly recommend Knickerbocker Auto Transport and will use them next time I need to ship a car.
-
December 2021 by Madison H.
Eric was great! Shipped my car from NYC to the Bay Area in April 2021 for school. Everything felt so seamless and my car was safe and sound when I arrived in CA. Can't thank them enough! Highly recommend.
-
December 2021 by Walter R.
My wife and I chose Knickerbocker Transport to send our 2016 Volvo S80 from NY to our daughter in CA. We based our decision on so many complimentary reviews of the company. We are now adding our own favorable comments. The owner, Eric was a pleasure to work with. He kept us updated on the route of the vehicle and is an honorable gentleman. He kept his word by taking care of a small problem the vehicle encountered enroute to CA. We would highly recommend you use Eric, at Knickerbocker if you want to transport any vehicles. W.Rubin
-
May 2021 by Evan J.
Bait and switch. I requested a quote on the website and asked for expedited service for more than two months from when I made the request. Eric Sailor called me and told me the rate would be significantly higher. When I asked why the website said something different he started becoming very irate and stating that I should have known the rate would be higher given the pandemic. I explained that the pandemic had been going on for a year and that the website should be updated. He then began criticizing me for booking through the website. He is also not a carrier as the website states, he is a broker- another falsehood. Worst experience I have had while planning for this move.
-
August 2020 by Tierra D. Price
STOLEN CAR REGISTRATION!! This was by far the worst car shipping experience I've had. I was told on the day my car was supposed to be picked up the truck "broke down" and had to wait 5 more days for pickup. The driver only gave 5 miles notice when heading to the pickup location. 7+ days later I was told my car was 60 miles away but wouldn't be delivered for another 4 days. When I asked if I could come to pick it up, they originally said no and when I told them I was coming anyway they "magically" made accommodations. Upon picking up my car, my registration and proof of insurance were missing. Lucas, the "boss", only denies that my car registration was in my car to begin with.
-
March 2020 by Andrea H.
Grateful to have found Eric through all these positive reviews. The reviews are 100% accurate. He will make you feel at ease during a process that could potentially be stressful. I dropped my car off at the North Bergen lot and the process moving forward was smooth. Eric maintained communication with me during the time of transport-letting me know what was going on every step of the way. My car arrived in perfect condition and without additional mileage. Will definitely reach out to him next time I need car transport. Do not hesitate.
-
March 2020 by S S.
Highest recommendation!!!! I moved my car from CT to CA with total satisfaction. Reviews about Eric's customer care are are accurate--he's great. At dropoff point in NJ, people the the independent operation praised Knickerbocker to the skies, without my having to ask. Eric gave me contact info for the independent dispatcher and driver ( Knickerbocker subcontracts the trucking) and dispatcher was great too. Truck got stuck in Wyoming when I-80 closed for days due to a 120-vehicle pile that fortunately didn't involve our truck. Due to details of arrival time in CA, I couldn't pick it up--but the independent company there took care of everything: they did a much better inspection than I could have, stored the car overnight, and were helpful at pickup. As I was driving the car to my new home, Eric called to tell me car had arrived. I CAN'T IMAGINE A MORE PERFECT COMMERCIAL TRANSACTION. Yelp reviews suggest most transport firms are awful; glad to have avoided them. And in this digital age, when most customer service is performed (badly) by robots, and when the art of manging the material world is being list, Eric and Knickerbocker are a rare find.
-
September 2019 by Olivia Z.
Fast and the drivers are so professional. Highly recommended service. Just five days I got my car delivered from New York to Colorado, I'm happy with my car here.
-
August 2019 by Bob L.
Eric helped me ship my Xterra from NY to CA, door to door. He walked me through the process and helped me plan out when to ship out the car. He and the drivers were communicative, courteous, and flexible when I had to change my destination last minute. My car was delivered as expected and I would go to Eric again on my next move.
-
May 2019 by Tee D.
Excellent, dependable service from booking through delivery. Three choices for delivery time frames, depending upon your need, as well voice of open or closed carrier. Owner, Eric S., a former driver himself, understands the definition of good service and delivers. I look forward to shipping my next vehicle with Knickerbocker. *Update*We did in deed ship another vehicle using Knickerbocker four months later. Our truck arrived earlier than expected and in perfect condition. Thank you Eric for the outstanding service.
-
March 2019 by Tony S.
Eric was very professional and demonstrated commitment to detail and customer service. From the initial quote to handling, the moving process (large SUV by coast-to-coast enclosed carrier) went swimmingly, and I wouldn't hesitate to use Knickerbocker's services again!
-
March 2019 by Cathy S.
Had a wonderful experience working with Eric on getting my Honda CR-V shipped across the country from central NJ to San Diego. Eric is responsive, has his customer's best interests at heart, honest, and communicative. My car arrived in perfect condition with no hiccups, and it took only 4 days to get to SD (car got picked up Monday afternoon and arrived Friday night). The only hiccup I had was when the truck driver demanded $150 for having some personal items in my vehicle. When I informed Eric about this $150 charge, he stepped in and told me that the driver should not have done that and rectified the situation immediately by refunding me the $150. Overall, I had an extremely smooth and accommodating experience working with Eric at Knickerbocker, and would definitely use this service again in the future. Highly recommend.
-
February 2019 by Darin G.
I would have loved to give Knickerbocker a positive review. Initial calls with Eric were great. He was super responsive and even though there were some challenges (drove to the middle of nowhere New Jersey to drop my car) it was a reasonable price compared to others. Issues were threefold: - Eric basically represented and used a facility that does its own direct auto transport. When questioned (because they were cheaper) he highlighted his business as better due to a number of factors. None of these ended up coming to fruition. - the Rando he got to transport my car was horrible. Lack of communication or updates. Ended up delivering the car two or three days later than promised (meaning I missed being able to inspect the car). And throughout the process was full of lies regarding arrival time and why he wasn't delivering on time. - car was damaged during transport but because I was out of town for 2 months after the fact and wasn't able to confirm and share this with Eric (because it was delivered late) I had no recourse for costs to fix the damage. - finally, In reviewing his end of year books, Eric got confused about a voided transaction (I had been charged twice initially and there was a void in his books). He assumed that it was me doing it due to my dissatisfaction and charged my credit card again without confirming the issue with me. He left messages while I was in a meeting and then charged my card without confirming. When I called, he apologized for his angry action but for someone who highlights professionalism amongst his traits, I feel this was way out of line. I was going to just leave things as is and not write a review and leave things as they were in August but given the action he took today I felt compelled to warn others.
-
January 2019 by J D.
Can't express enough gratitude to Eric for providing such professional auto-trasnsport services. Everything went perfectly for NYC to LA trip for my car. Eric was honest, available, and friendly throughout. Just the week before I cancelled with a different company I found on Yelp after encountering nothing but lies and deception. Eric is unique as far as I can tell. He cares and delivers on his promises.
