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April 2024 by Jonathan Simmons
Excellent staff, great prices for trucks with lift-gates!
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January 2024 by Brian Harbison
More than a 5 star spot and company, 1 of if not the best. Eric was patient waiting for me to come pick up the truck and helped me out when things went sour with my move. I deeply appreciate Eric and the penske company/staff for everything they did and wish I could give them more stars. Thank you once again for helping me out.
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December 2023 by Monica W
Returned a rental Truck and left my kindle on the shelf in the truck. They claimed they didn’t have it when it was in fact left there.
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August 2023 by Ricardo Mondolfi
This is it, do not go anywhere else for your truck or van rental needs. Conveniently located less than 20 mins from Midtown near the 2 and 3 express trains, wide variety of new vehicles, and most importantly: top level customer service. Dhiraj made sure I had all the information I needed starting the day before my rental. He set me up quickly on the morning of my rental, and upon my return he ensured I got the best rate possible. Cannot recommend this location enough.
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June 2023 by Neo
Penske now has a lifelong loyal customer in me! Dhiraj is a platinum level customer service agent. I told him that he really did make me feel special, (Penske’s pledge)! Penske higher ups should be aware of this gem! Usually renting a car or truck is pretty tedious, but Dhiraj made it fun and enjoyable. He’s a special guy Way to go Penske and Dhiraj!
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June 2023 by Nicole O'Brien
Penske now has a lifelong loyal customer in me! Dhiraj is a platinum level customer service agent. I told him that he really did make me feel special, (Penske’s pledge)! Penske higher ups should be aware of this gem! Usually renting a car or truck is pretty tedious, but Dhiraj made it fun and enjoyable. He’s a special guy Way to go Penske and Dhiraj!
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June 2023 by Nathaniel Mark
Awesome customer service at this Penske location. Stark contrast with my experience with uhaul locations in Harlem.
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May 2023 by Sandra
Very good desk staff. Phone call answered promptly and service for pickup and return was good and courteous.
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April 2023 by Daina
Guy who helped me was great.Rented a cargo van last minute to pick up a couch. Getting the truck was quick and seamless.Way better experience than I’ve ever had with uhaul.
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April 2023 by Daina Gigliotti - Dozzi - Ripps
Guy who helped me was great.Rented a cargo van last minute to pick up a couch. Getting the truck was quick and seamless.Way better experience than I’ve ever had with uhaul.
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November 2022 by E Co
Awesome ?? will return ??
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October 2022 by scott coverley
Tried calling several times to make a reservation and they never picked up the phone. Finally, 2 days before I realized only way I could do this was online. The next day I get a call telling me the truck isn't available and the woman basically told me unless I called them directly the website reservation guaranteed me nothing. I told her I had called multiple times and her response was she had been very busy with customers. I then have to scramble and pay last minute prices from somewhere else. Complete joke.
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August 2022 by Juan Gomez
I made a reservation for a truck on the Penske website. As I called the place to verify my rental, etc. The guy informed me: “We have no vehicles at this location. All our vehicles are in other locations”. Yet, the site guarantees its reservations with the vehicle reserved at the particular location. I was then referred to the Chelsea location. The guy there wanted to charge me $200 to start with, even though I already had a paid reservation. He said: “This is Chelsea!!”. Funny! I thought it was Penske. ?
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July 2022 by George Isaacs
Eric was professional and hospitable. He guided me with my rental from start to finish. I couldn't have asked for a better experience in my moving process. Highly recommended. Thank You Eric and Penske Rental
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February 2022 by Tonie
I have been extremely touched by the professionalism and authentic GREAT CUSTOMER SERVICE RECEIVED FROM TATIANA! From the moment I made my initial call with inquiries, she made gesture above and beyond… and in a truly professionals manner… helped me to figure out some of the logistics and even was suggestive about other Penske facilities that might have been a better option due to the pick up n delivery of the truck… but there was something about that initial treatment that inclined me to call back… that essence of when your treated respectfully and authentically kind! I told her I have never met a young person who has impressed me as much as she did! She said she loves her job and is in management training… All I could think is they(Penske) better do right by her because she is a BUSINESS GEM… The best customer services I have ever encountered. THANK YOU TATIANA —- YOU ARE ONE OF A KIND!