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January 2024 by Michelle H
Great experience, got some jeans tailored took about a week. Called to confirm they were ready and I was able to pick everything up really quickly. Staff here is friendly and efficient. Would definitely come here again for any related services!
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January 2024 by Grace C
Apparently they can’t do returns for designer items here? They should probably make that clear in all their print & emails.
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December 2023 by Masuda Farehia
Caesar’s tailoring work here is great ! Would recommend getting clothes altered here by him
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November 2023 by Ella Parker
This Nordstrom hires the best people! Everyone is always so friendly. I love getting my clothes tailored at this location.
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September 2023 by Kaley
I always go to Cesar to get my tailoring done and have sent many of my friends to him! He is a magician and I always get compliments on my clothes that he tailors. Truly great at his craft!!
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August 2023 by S P
Nordstrom Local West Village is so AWESOME . Total VIP service from the moment I walked in. They did a seamless exchange, gave me a gift box/tissue/wrapping paper and a recyclable bag to boot. I watched customers picking up orders, others picking up orders and trying clothes in their super clean dressing room and others having alterations done by the on site tailor. I am so sorry that I did not get the name of the most helpful employee. I will definitely order more from Nordstrom'a now.
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August 2023 by B K
Mixed feelings about this spot, but today, 2 pm - 2:30 pm, I got a recording that they are closed. Their store hours today are supposed to be 10am-6pm. Nordstrom main customer service emailed the store because my issue had to be resolved locally, and an hour later I got a call from the Store Manager, who was really incredibly helpful! In sum: quality of your experience depends on who you are dealing with, and if they aren't up to snuff you've just got to speak to try someone else. Facility is really well kept and comfortable; definitely up to Nordstrom standards. But do not trust their phone service!
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July 2023 by Raina K.
Always helpful staff. Very well designed and convenient location. I often go here to pick up or return orders.
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July 2023 by V
The man named Rodger working here deserves a promotion — nicest guy ever, great experience
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July 2023 by Sally
SO CONVENIENT! I didn’t know this was an option as pick up! I work in this area so it was so wonderful to pop by on my break and be able to pick up things I had ordered. There is also an area to try things on before you leave. I love how seamless everything was.
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July 2023 by Justyna Sitko
Quick and easy returns. Friendly customer service.
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May 2023 by Eric Powers
Rude staff, made fun of my fiancé when she didn't interrupt what they were doing after they ignored her when she walked in
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April 2023 by Jessica Kleeman
Always an easy return. I am trying alterations on Friday and will report back. But I love this location and all of the staff that work there - so pleasant!! Thank you for making every return so seamless!!
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April 2023 by Nancy Aybar
Super fast and amazing service
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April 2023 by marjorie geronimo
I only rated this place 1 star just because I couldn’t find this spot haha