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December 2023 by Claudia Nolasco
The staff is very nice and friendly
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December 2023 by andrea celeste fumuso
I went to the Spring Store to ask for a solution as after using this purse for two months, and using it only on the weekends, the “leather” looks old and grey on the inside and on the top of the purse. The manager was on the phone and without finishing his call he said he can not do nothing about it. I do not think this is the way to treat a costumer after expending $400 dollars in his store. I wouldn’t recommend anyone to buy anything here. Terrible quality and after sales customer care
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October 2023 by Jessica G
I got the monogram lazy runner yesterday in purple ,my favorite color . The costumer service was excellent, sweet and professional. Can’t wait to go back and buy more .
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September 2023 by Amy Miller
I wish I could give Marc Jacobs no stars. Marc Jacobs has collaborated with another fashion designer with the use of fur. I called to voice my opinion that Mark Jacobs should announce a for free policy and stop abusing animals. As soon as I said fur free, the person who answered the phone hung up on me. What terrible customer service and what a disgusting attitude to have about compassion toward animals. Nobody should support this company.
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May 2023 by Tracy Maldonado
The BEST Marc Jacobs store in NY hands down, and a HUGE part of that is due to it’s EMPLOYEES!!!!!! Whom were Jenna, Zain, Gracie and Akeema. I went to the store on 5/8 to make a purchase. When I say ALL, I mean ALL of their employees made me feel so good I felt as if I knew them forever!!!!!! Because of THEM I referred a friend to that location specifically and will be returning myself to purchase 4 more bags. They also have certain items others stores or the website do not carry!!! Out of 5 stars I give them 10!!! THEY are the standard for customer service.
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March 2023 by Joseph torres
Eli who claimed to be the supervisor was no help in getting me help . march Jacob bad policy of exchange for equal or greater value makes no sense if they don’t have what you actually need . Bought my wife a bag- first mistake was getting it here decorum was closing the wrong color which no stores had except King of Prussia mall 100 miles out side of the city. Even though the first line of the policy states return within 30 days ELI RUDELY STATED well that’s what I was told when I was hired. I could have or should have bought my bag from Nordstrom or Bloomingdale’s who obviously know how to help and take care of customers. Sad that they have this representation of the brand working at the store.Maybe the trick is just stay away from the brand as a whole
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February 2023 by Valentina Gonzalez
I felt so compelled to write a review!! The people working at this particular store were so COOL, welcoming and sweet!!! I literally had to tell them how cool they looked!! You definitely will not be greeted w hostility like some of designer stores!!
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December 2022 by Priya G
Staff is bad. Not helping at all. They judge on so many things, just that they are in Soho, doesnt have to be rude with customers. They dont help customers.
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December 2022 by Ian Matheson
Very helpful and approachable staff!
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December 2022 by Tali Dlugovitzky
Very helpful stuff and variety of products
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December 2022 by Cole Ash
I had an awesome experience at this MJ store. The employees were super helpful, they helped me find the bag I had been eyeing online for weeks. Super clean store, great variety of products.
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December 2022 by Hannah C
Small store with clean displayGracy was super nice and helpful with my purchase.Another guy was really nice and informative about my exchange.
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December 2022 by Toni Connolly
I went in today just to see and they had the tote bag I’ve been eyeing since i discovered it and the associate by the name of Prince was literally the sweetest thing ever and answered all of my questions please give him a raise
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December 2022 by Mila Vargas
Very helpful staff and so friendly! Greeted us right when we walked in and helped decide with our purchase. Definitely recommend!
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December 2022 by ebony cohen
Beautiful store but the sale rep didn't be clear about the strap purchase which cost me $100
