-
December 2023 by Jeany Dean
I just want to let others know that KKH has excellent customer service. The person who I dealt with, Rhea Roxas, was very attentive and helpful with a purchase that I made and worked with me to resolve an issue that I had with a table I ordered. The communication with Rhea was consistent and she was very conscientious about me having a positive experience. Thank you, Rhea, for your extensive help!
-
December 2023 by Patricia Milton
Sales associate Liv was outstanding. I ordered over 3 items over the phone and she took the orders very quickly and 100% accurately. I called Kuo after placing an earlier order with NeimanMarcus for the same type items but in different sizes. Marcus didn't have all the sizes I needed and very happy Kuo could get them. My experience placing the order with NMarcus was torturous as compared with the experience I had with Liz. Makes me want to look at the Kuo website and see what else I want to buy. Kudos Liz.
-
December 2023 by Jan Kaiser
I have just had a great experience in dealing with my order. Hannah Lomibao helped me find a discontinued item. I was very disappointed when the chairs I ordered were no longer available. Hannah perused a lead and followed it up to find an almost exact item. It looks like the new item is even better than my first choice.
-
December 2023 by Donna Anderson
I ordered a dining table that shipped in two boxes base and top. The table was back ordered and came in weeks earlier than expected which was a pleasant surprise. Last Sunday the base box 2 of 2 was delivered but no box 1 of 2. Angela in claims was very helpful and understanding and my missing box came just a few days later! Extremely satisfied with Kathy Kuo Home. Will definitely order again from this company.
-
December 2023 by Carol Holdsworth
I want to thank Angela for helping me to resolve an issue with a delivery - she was super helpful and followed through with me on a regular basis. Everything was resolved and the bed I ordered - Talia Queen bed is lovely! Great service and products!
-
December 2023 by Bev Stone
I ordered a dresser from Kathy Kuo. The dresser is great but the original transport service was terrible. They left the dresser in my driveway, behind my car, without even coming to the door. At 7:15 in the morning!! Oh and I did pay for white glove service. I’m giving a five star review on the experience only because of Steven, the person who answered my call to Kathy Kuo. He was amazing. He got right on it and as a result within the hour there were two guys at my door ready to bring my dresser in. I also have to say that after Steven contacted them, the president of the transport company called me and was super nice, apologetic and helpful. I did appreciate his call and his personal assistance. But If you need to get something done, right and right away, contact Steven. He was amazing. So the 5 stars go to him.
-
November 2023 by Alex Patrone
I rarely write reviews, but I had such a pleasant experience ordering with Janina through Kathy Kuo that I felt compelled to share my satisfaction. She was quick, accommodating, and pleasant. I have never had such a painless experience dealing with customer service from any company.I’ll follow up once I receive the item to hopefully boast about my satisfaction on that side of things as well. Until then, 5/5 stars for customer service with Janina.
-
November 2023 by Julie
Wow Kathy Kuo Home staff are real stars, especially Gen Cruz. From start to finish I received excellent, outstanding customer service from the company. They are very responsive, accommodating and polite...Always smiling :-) They even requested on my behalf that the Oly Studio Muriel chandelier that I purchased from them be kept for more than 10 months!!! I would recommend this company to anyone that I know who is looking for good quality, upscale furniture and fixtures. Way to go Kathy Kuo Home and please keep it up !!!! I am a very grateful customer!!!
-
November 2023 by Daniela Magee
I was looking for some Cane Dining chairs to fit my new table I ordered. They gave me all the options online and great information. They have amazing options which would fit my coastal and classy style.Wonderful service and it is very likely that I order some Chair soon.
-
August 2023 by Megan Martinelli
I simply must extol the excellent service I received from a Kathy Kuo customer service rep. She helped me navigate through an order of bar stools that entailed returning one wood-type stool for another. We had multiple online and over-the-phone exchanges. She went out of her way to answer my questions and help with a tricky return.
-
July 2023 by Alex Maxwell
This company does a very good job. Beautiful furniture, customer service is easy to contact, they are well organized and communicate in a timely manner. I appreciate their good work because I have also used other furniture companies that were much more difficult to work with. Kathy Kuo delivers high quality furniture, undamaged, and it doesn't take an excessive amount of time to be delivered. 5 stars in my opinion.
-
July 2023 by Sue Myers
I mistakenly included an old phone number on my order, but didn't realize it until my order hadn't been delivered as expected. I contacted Erin Frias at Kathy Kyo Home and she quickly and very efficiently discovered the problem and provided me the phone number of the freight delivery service so I could arrange shipment of my new console. Erin was very considerate, kind and efficient. I will definitely look to Kathy Kuo Home for any further purchases.
-
July 2023 by Mary Swartz
Madison Modern Classic Green Ceramic Gold Accent Cream Shade Table Lamp - I asked who the manufacturer of this finely-priced, final sale, non-returnable lamp was as I wanted to research their name and quality standards. The response received from Hannah, "a private luxury furniture maker based in Georgia". Most unhelpful. I wanted to ask Hannah if she would purchase a $700+ "no name" table lamp.
-
July 2023 by Debbie McArthur
The customer service I received from Liv Padua was stellar! I had an issue with an order and he was patient, kind, and extremely helpful. He got it resolved and followed up to insure that I was satisfied! I will be shopping with Kathy Hou Home again and sharing this experience with my friends and family!
-
June 2023 by Rachel Yoder
Rexy helped us with a replacement of a warped marble top for our kitchen island. They were responsive and made the process incredibly easy. Love the quality and style of the two pieces we've purchased from Kathy Kuo, and thanks for the great customer service.
