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January 2024 by Paulette Barnes
At first, there was wonderful service from this agency. Each month the premium would be taken off my checking account...all was well. Then I purchased another policy. The agent who opened the policy was polite and nice, and everything went fine. I even wrote a nice review for him. Then the day came when I had to report a loss. My first taste of something going wrong was when I called the office to add to my claim. I was told by another agent that she would add the information because my agent was not in the office. The next day when I spoke to my agent, I was told that the additional loss items could not be added because it was too late.What a circus between my agent and the underwriting department. I had to call several times to get anything done. I called the agent and told him what was happening. I received an email that informed me that the claim had been denied. I called the agent and was told that he never received that notice. I got so fed up with having to call nearly every day that I tried to reach the owner. First I asked for her number, but no one had it. I went online and got the information. I sent her a message. To this day, I have not received a response from her.I made one of my usual calls to the claims department. I was lucky enough to reach a nice and knowledgeable claims officer, who listened to my woes. She went through the claim with me. It was found that the policy had a host of items claimed as losses. The only item that was claimed as a loss was a computer monitor. She went through everything on the claim report. Then issued a payout.The next day, I received an email from another agent telling me that the underwriting department needed more information about the losses and that if not received the claim would be denied. I replied in an email telling the agent that the claim had been settled. I also called my agent and left a message telling him the same thing. I have not heard from either of them.Today, called my agent to request that the policies be terminated. I was told he would have to call me back. I sent him an email just in case he is unable to get back to me.
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January 2024 by A.B. Baret
Insurance went up a lot
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December 2023 by zainah alomari
Andres! Andres! Andres!!!! AMAZING!!!!!!Everyone please go to him, takes his time and very professional!!!!!! Love the guy
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December 2023 by Madison Beltre
Andres was amazing :)
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December 2023 by Dante _
Andres was nothing but amazing, took his time explaining each and every coverage and limitations to what State Farm autos policies has to over. Give this guy a raise if he hasn’t revived one yet! Thank you Andre’s once again for everything
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November 2023 by T Llo
Edward is the epitome of Exceptional Customer Service!! He has gone above and beyond for me in setting up my new car insurance (even during holiday time). The best pricing, transparency & open communication! Thanks Edward, your service is much appreciated and I look forward to being a loyal client for years to come.
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November 2023 by tierra hines
(Loyal customers mean Nothing)I was a customer for 7 years the first 4 years was great amazing in fact had no problems even got a car loan the professionalism of Ms.Santiago i believe her name was made me want to be a loyal customer. But when she left it was almost something new with my bill each month the new people horrible I felt like I was being robbed an lied to. I ask to be Transferred to the officer's where Ms Santiago was they said I couldn't an didn't tell where she moved but State Farm corporate told me that was a lie. I was asking why my bill wasn't Consistent and why it kept going up. The young man said the parts of vehicles were going up. But mind you they really wasn't no help when I had got damaged to my vehicle also ( nothing to do with my actions other drivers where at fault) twice by a bus and a lady back up on me . When it came to getting help from them? . Other then paper work it was NO Help whatsoever. The new agent don't even seem knowledgeable. The Last 3year was horrible and a headache. But the experience I got with Ms.Santiago and Katherine who made me feel almost like family I stayed that long but now?????? it's tash. Had to moved to another office through corporate because i couldn't trust them anymore or to even transfer me properly . A insurance company is supposed to bring peace not worry . Only wrote this with the hopes Ms.Santiago see this to rectify it so she doesn't lose business .
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November 2023 by Axel Vera
Edward went above and beyond to make sure the price is right and doesn’t exceed stress limits and check in on me to make sure everything okay personal before getting to business the most thorough agent I could have asked for keep up the good work
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November 2023 by Elvis Lopez
Met with Junior who is a phenomenal and knowledgeable agent. Very professional and took time to explain and educate me on all my options. Thank you!!!
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October 2023 by DJ Bucciarelli
Edward helped me with my bundled homeowners + auto insurance today and was amazing! Can't recommend him and this office enough!
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August 2023 by Kingdom Over Everything
The whole process of getting insurance is brand new to me but Edward was helpful, easy to reach, communicative and willing to help in every way he could. He addressed some concerns I had and was patient in answering all my questions.Thank you!
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August 2023 by Henry Castillo
Great customer service and helped solve my father’s dmv issue. Mairelis & Julio were super helpful and attentive. Thank you!
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August 2023 by Jeremy Figuereo
Edward Rodriguez helped me a lot with accessing a great insurance and also providing me with as many discounts as possible!! Great customer service.
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July 2023 by Karina Suquilema
Very pleased with the service provided by State Farm at this location, specially with the service provided by Edward Rodriguez. He is a very professional and helpful person. He help me with my homeowners insurance. Edward was in constant communication in order to provide my lender with the necessary before the closing date. Thanks Edward!
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June 2023 by Shary Cabrera
I am extremely satisfied by the service I received from Andrez Ruiz (Working under Jewelz Santiago). Andrez was so patient and accommodating throughout the process. I had so many questions and concerns that were quickly answered by Andrez. I walked away feeling confident in my application due to his kind and reassuring nature. I would highly recommend Andrez Ruiz. 10/10 experience and I am looking forward to working with him during my time using State Farm Services.
