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March 2024 by Jessica Jade
Rude staff.
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March 2024 by Sam Ledderhose
Bad service
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March 2024 by Tamar Mendelsohn
I never write reviews but the customer service there every time is in the gutter. They don’t care, they don’t pretend to care and it never gets better.
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March 2024 by sydney tatianna
Rude staff. Very few of the staff are helpful or pleasant. I went up the cashier on the first floor and group of 3 were just talking then one finally acknowledged me and when I asked him to help do an exchange he rudely rolled his eyes and shooed me off with his hand telling me to ask someone else. Just so he can get back to his conversation with his coworkers. That’s beyond unacceptable. Management team needs to do a better job at developing their staff. As a manager in retail myself, im shocked at how this store is ran. Thankfully the staff on second floor were more helpful and I was able to do my exchange.
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March 2024 by Will Rios
Love them hands down dope gear
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March 2024 by Patty House
Wish I had read the reviews before walking blocks and blocks to get to their store, only to be pretty much ignored.I was looking to purchase 2 pairs of Nike Air Max for a trade show, but end up walking out after waiting for 45 minutes. The employees were busy talking to each other and ignoring the customers.
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March 2024 by George Felder
When I first arrived none of the people who worked there even took the time to even acknowledge me not a greeting or any eye contact.I finally got a gentleman’s attention I told him my size he returned with the sneakers. My box was ripped and crush with the sneakers exposed, see the picture below. Is this how your supposed to treat customers who spend their hard earned money. I will never be shopping at this store again.
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March 2024 by Marina Kolganova
I was waiting for my pair of Nike’s for an hour! They brought the box only after my several asks and it turned out that there is only one shoe in the box! They couldn’t find the second one and I was waiting more till they told me they lost the second shoe from this box! I missed my train because of that. No sneakers, no train as a result. Really disappointed.Dear managers, if you are reading this, please increase the amount of staff - given that this store is quite huge and in an attractive location, it is overcrowded and people are waiting for so long for their pairs of shoes!
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March 2024 by remy hanson
40 minute wait for a single pair outside peak hours…. Complicated I think the organization,and when we ask someone the only answer we have…this need is not me taking care of you….. ok next time I will ask the security guard, I will surely have more chance …..
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March 2024 by alexys andré gasparini
wide choice of basketball at affordable prices
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March 2024 by Zozyo 78
One of the girl of the staff is very rude and impolite
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March 2024 by alice Inglese
Terribile service. We have been there two times. The first one we asked for two different sizes, only one was brought. They kept us waiting for 40 minutes, saying they were coming and acting entitled, when we went to ask at the check out, the cashier told us they didn't have that size and that she was gonna ask, but started to laugh and ignore us, until we demanded again. We left and the second time we specifically asked for a size and they brought us the wrong one, after we cleary explained the situation multiple time. This time some employees came to see if we needed help, though.
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March 2024 by Shani I
Terrible customer service. Almost everyone here is rude. Waited forever for a sneaker they said they had only for them to say they can’t find it. This is why online business is taking over unfortunately.
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March 2024 by Elioth Deschampscouture
There might be alot of stock but the service is really slow and bad
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March 2024 by crystal vasquez
One star only because a rating is required! Unfortunately I was unable to make any purchase bc staff was unprofessional and didn’t seem to want to help. The floor senior manager who was there wasn’t any help she stood around talking and laughing this store needs a whole new management team and floor staff as someone who’s been in retail this experience was unacceptable !
