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December 2023 by Dan P.
We hired Liberty Moving and Storage for our most recent move. The gentleman came to the home, went through the home and we then received a quote for over $17,000. We were moving 5 minutes away. The gentleman went over the contract never ONCE OFFERING TO BUY EXTRA INSURANCE, but according to them I signed off on the contract. Lesson learned to make them sit there while you read the whole document which will take about 3 hours. If I am spending that much to move I would have definitely got the extra insurance for $1000. Time to put in the claims for the multiple broken boxes that looked like they were thrown into the storage locker. I didn't complain at all about the small items but the Frederick Remington statue and the lost box that they misplaced, I was offered .30 cents a pound. Have they lost their minds. PLEASE THINK TWICE ABOUT USING LIBERTY MOVING AND STORAGE! ALSO CAN'T ADD A PHOTE BECAUSE THEY LOST THE BOX!
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December 2023 by Jhoanna Wang
As we received estimates from different movers for our cross country move from NJ to TX, our move consultant, Lori Gilroy, was excellent to work with. She was professional and patient with all of our questions and she was always super fast to respond. She set proper expectations with us from the onset and set the tone for the positive experience we had.Having Marivel Barreda as our relocation coordinator was great. Marivel had a cheerful disposition which is much needed with the stress that comes with a large move. Marivel over communicated dates and timing via phone and email so we were always in the know about each step. When we had questions about costs and pricing, she shared her knowledge and recommendations to help us with the best timing.On our pack day, Clive, and Tommy were prompt, professional, organized and handled all of our items with care. They made a great team as they navigated our home and they were very focused throughout packing. I am happy to report after unboxing our items, everything was intact. Thanks to their detailed notes on each box it was a smooth unpacking process as well and we knew where everything would go once we were in our new home.Edy and his team took care of loading our items and I have never seen a more efficient team. One minute there were stacks of boxes and the next they were already loaded into the truck. They were very methodical in the process and it was a sight to see.Israel and his team helped us with all of the unloading into our new home. They took great care to keep everything neat and tidy, and Israel was patient in walking me through the process to ensure we accounted for all of our items. They unloaded super quickly and left our home in great shape for us to begin unpacking.Would recommend Freedom Moving & Storage to anyone looking for help with a move!
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December 2023 by John B.
Liberty Moving and Storage were terrible from start to finish. I normally wouldn't write reviews but this company was terrible. Also, they just sent out an email to me (and presumably lots of other people) offering a $240 Amazon gift card if I give them a 5 star review on Google, Yelp, and BBB. I felt like I had to get the truth out there because I'm sure some people will just take the money and leave a 5 star review. The moving crews were unprofessional, they showed up late and did not complete the work that we had agreed in advance. They lost several large items of furniture in transit (including two 10 foot x 5 foot mirrors and a sectional sofa). Liberty had insisted we pay an extra $3k for transit of the mirrors (on top of the already expensive moving cost). They offered us $400 in compensation when they were lost. Obviously this didn't cover the cost of the furniture and it was a fraction of the extra cost they charged us for transporting it. It was only when we threatened legal action that they went to the trouble to check the warehouse and found the missing items (several months after we moved). The majority of our furniture was irreparably damaged, including breaking our baby's crib and office desk. Never use them.
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November 2023 by Mitchel Steven
Our 1200 mile move went very smoothly. The materials and truck were very clean. The movers were friendly and efficient. Everything was well protected; nothing was broken or lost. David Amoss, our agent, handled all the details and made the move less stressful. He coordinated everything very well. The truck arrived on-time at the new destination.
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September 2023 by Kaustav Mukherjee
While i moved locally within Fairfield, CT what i liked about the move was how the team was responsive and professional on Move day. At the time of prospecting and in-house estimates most companies send their best folks out but a lot of gap typically emerges on the day of the move. In this case, i was pleasantly surprised by the team they had sent over... it was a big and long move for the team but found them cheery through out the day. Would recommend
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September 2023 by Betty Aboff
Highly recommend for all your moves!
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September 2023 by Malaika S.
I had a lot of items to move and Liberty Moving and Storage were really quick in getting the job done. I was surprised at how quick and efficient the men were. I will definitely use them again. I was worried about them charging me an arm and a leg but they were affordable. Thank you for your help.
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August 2023 by Rich E.
Liberty Movers did an outstanding job in ensuring a smooth and successful move for my client from Ridgefield, CT, to their storage facilities and then to NYC. It's always great to find reliable and caring movers, especially when it comes to such a big transition. Moving can be quite a stressful process, but having trustworthy and attentive professionals like Liberty Movers does make a world of difference. Richard Esman The Jennifer Leahy Team Douglas Elliman Real Estate 914-715-4227
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August 2023 by Cory K.
Liberty Moving was a huge help when I decided to sell my home and move, from the beginning they were friendly and professional. The price was very fair, and the movers were very courteous and careful packing my item and moving furniture. They really made what could have been a stressful time, so much easier! Thank you!!!
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June 2022 by Jennifer Lee J.
I was very happy with service , on time , everything arrived in perfect shape, customer service was very helpful with my changes, Joan
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December 2021 by Young J.
I worked with Steve Eschbacher to get a quote for a cross-country move, and out of all of the movers I dealt with (about 6-7 in all) he was by far the easiest to work with. He's fast, detail-oriented, and incredibly professional--a serious pro. He also gave me the lowest quote. I went with another company because the move manager I ended up hiring preferred not to work with a company she didn't have a prior relationship with, but I would have chosen Liberty otherwise. If you work with this company, definitely ask for Steve--he's great at his job.
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July 2021 by Dawn L.
I am very grateful to Liberty Moving. First, their pricing is up front. It's very easy to get an estimate of what the move will cost. There are no hidden fees or surprises. The movers are really nice and patient. They are super-efficient and they made the whole daunting experience really great. They helped wrap some items when we ran out of supplies. They were great! I highly recommend Liberty!
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December 2020 by Tim S.
Moving companies in the area are gouging prices to take advantage of COVID movers and this company takes the cake. I've been quoted double what I think I should (based on prior moves) by most companies but this one quoted me almost 3 times as much and quote an obnoxious number of hours to get the job done. The other companies were at least willing to negotiate. This place was not. This is out of control. Find an honest business to help you move. Ask them for a quote and just walk away when they say it's $2,000 for a studio-worth of stuff to move 2 miles away.
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July 2020 by Aya D.
This company has terrible customer service. We were moving from CA to NYC, and the quoting and pickup were all fine. Pickup was on time and quick (under 2hrs) via a local moving partner (S&M moving). But then we got stuck due to covid and requested they hold our shipment in CA for the time being while we worked out a new local address. 2 months later and after constant follow-up we finally got a quote; $2.5k for pickup and drop off. I thought this was a joke, but looking at the itemized receipt I saw that S&M had charged us 5hr(pickup)+5hr(dropoff), which severely over-inflated the cost. When I called and confronting S&M, I was told they would look into this. Instead, I got a call back from Tom at Liberty and was told the price was the price, "either you do this or you don't". Then I was promptly hung up on. When calling to complain to Tom's supervisor, I got even more attitude. Phrases like "we are doing you a favor", "Tom worked out a better price and saved you $500", and "you owe us, because YOU decided not to move and we had nothing to do with this". Mind you, this is coming from the customer service supervisor/manager. Absolute amateurs with no procedures for these cases. No flexibility, no desire to work with you and act as the voice of the customer. The icing on the cake is when calling back to lodge a formal complaint, the receptionist said that she needed to research who to even file that complaint with, meaning they don't even have a formal complaint department to improve shitty situations that we deal with! Absolute disgrace of the "largest mover in the Northeast".
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June 2020 by Carol C.
This was the best move ever ... I have done ~10 moves, including overseas moves which were excellent, but domestically every time there was a problem. NOT this time - I hired Liberty to do everything - packing, moving and unpacking. David did the quote and it was spot on! This is the first time I had a move and there were not extra charges at the end ... David was very professional and honest with the pricing. The crew that did the packing and the actual move could not have been more professional. Karen lead the packing crew and on the day of the move Brian led the crew and there is nothing but the best I can say about them. Also dealing with Marivel in the office was a pleasure because of her on the spot communication from the start, when I signed the contract, to finish when the job was complete. Thank you again for the great work! I will recommend them to anyone who needs a moving company - professionalism is critical!
