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March 2024 by Francisco R
Two years ago I got a Toyota Truestart battery at another dealership, my car wouldn't start and couldn't even jump it. So it was the closes dealership. I got the battery and was told I had two year warranty. Fast forward to March 2024 my battery is giving problems. So I took my car to Fordham Toyota to swap the battery since it was still under warranty. They give a quote of $497. They tell me how my Rav4 has the bigger battery,1 hour of labor and they have to make sure the car's system works properly. They tell me to use the warranty on the battery I have to take the car back to the dealership that sold me the battery. I knew this was lie and lost a customer. I took my car and the next day I went to Autozone, got myself a better battery and was able to get it swapped by their employee in 10 minutes for a total of $297.63. No problem at all and the best part the battery has a 3 year warranty unlike Toyota that only gives 2. Toyota HQ needs to start going after dealership that refuse to takes parts that are under warranty.
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March 2024 by Lily Osorio
Thank you very much Delbin Polanco for the attention and follow-up during the purchase of my new car. Thank you ?
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February 2024 by FADI AL FAKIH
I went today to buy breaks and cashier was so rude they think he is the boss and leave this store forever
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January 2024 by Elvis S Liriano
Nice job.
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December 2023 by Luis Valerio
Awesome experience, Steven it’s a very friendly and approachable person. Highly recommended.
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October 2023 by luis vasquez
I went for service on the second week of last month. They didn’t properly rotate my tires on one side wasn’t probably secure had to go to my local tire shop in CT to get it fixed. Don’t recommend going there if an efficient job can’t be performed
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August 2023 by Erion Gjyshja
Thank you David simple person easy taking.
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July 2023 by Jenny Vargas
Terrible experience.. Brought car in on 6/13/23 they assured me car would be repaired by 6/16/23, when I called no one can give me details about the status of my car. I was trying to speak to a supervisor for hours was put on hold, didn’t get in touch with a supervisor Tomas Chollan till 4 hrs later. Then he told me car wouldn’t be worked on till next Tuesday!!
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May 2023 by Jose Vargas
I’m writing this review not to talk bad about the place. I start going there since 2020. My concern is that my Rav4 I send it with my wife and they charge her $300 and something for a diagnostic, but that’s if applicable but my car have Platum Garantee . You as a new worker has to ask if you don’t know in some situations. Like me a 38,000 miles you should know it have some guarantee. At the end it took me a month to get it fix . And I didn’t pay nada no nothing. This place you have to be vigilant check paperwork. To finish they always treat me well and professional . This time they detailing my whole car, even the engine.
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May 2023 by Elisos
Waiting time is an issue at that place. It is better to drop off the car and pick up later.
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April 2023 by Ed Molina
Steven took good care of me great guy!Wait was fast! Great customer service
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April 2023 by Luis Salazar
Devin is phenomenal great service very honest and responsible with his work i been going to this location since few year ago and the only reason i give service to my car here is because of Davin he the best
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March 2023 by Enmanuel Urena (SS_27)
This place takes too long for service/oil changes... 3 plus hours.. appointments at 10 am
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February 2023 by Edvard Mabou
Customer service is good but they charge too much money for parts and car repairs.
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January 2023 by Samuel V.
My only experience has been with the parts department. I have always worked with Tony (amazing guy). However, when he isn't around the other employees are beyond RUDE, especially the manager. They seriously need to work on their people skills. If you call and ask for Tony they will even hang up on you.
