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November 2023 by Brian Horn
It was busy because all of us customers had a 30% off coupon expiring that day but the staff was very nice and accommodating. And I came in the last hour and stayed until 20 min to closing.Never felt rushed. First garment I bought from CC Filson since the majority of production moved overseas AND the prices increased. $695 is definitely $250 too much for the coat I bought, but we'll see how it stands up.My 20 year old Double Mackinaw Cruiser ( $450 or $495? I forgot ) says made in the USA and still looks brand new. My new Mackinaw Double Coat says made in Vietnam. They do make some fine clothing in Vietnam to be fair.If I get another 30% off coupon, I will be back. But unless my financial picture changes for the better, I will wait until then.
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November 2023 by Thomas McConnell
I'm laughing. I came to write a review and saw someone had beat me to it. The store is really cool and the stock is what you'd expect, great, but what made this visit awesome was Al. Nothing makes your appreciate a brand more than when someone is genuinely connected to and passionate about the brand but also the lifestyle that comes with it. I'd go back just to hang with Al again. Thanks for the whisky Al, see you next time I'm in town!
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November 2023 by Hillary Robbie
Brian was so incredibly helpful today as we picked out a waxed jacket for my husband. Amazing customer service plus the store itself is really beautifully done and is worth a visit.
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November 2023 by b l
Worst / unwelcoming customer service for POC. All white staff and when I walked in the greeter made eye contact with me then looked away. As I walked past him to shop he turned and then said “welcome in” to the people behind me. I saw another group of POC walk in and he ignored them. None of the other staff even said hi or offered to help me as I was in the store for 20minutes shopping on both floors. After walking through the store I turned to leave and walked right past him, he did not say thank you for coming in or even acknowledge my presence. By far, the most unwelcoming and unfriendly store for ethnic minorities. If you are not white, do not waste your money in here. They don’t want your business and will ignore you.
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September 2023 by Hector Rodriguez
Picked up a medium duffle bag whilst I was on holiday in NYC from the UK a couple weeks ago. I brought the bag home in the plastic packaging and when I went to use it for the first time brass pieces immediately fell off of the handle. I've contacted US repairs and I now have to pay to send the brand new bag back to the US. It's an estimated 4-6 weeks for repairs not including shipping time. Not sure what has happened with the quality of these bags.Increased review to 2 stars since all employees were friendly to speak with.
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August 2023 by Jack Doyle
Family type of vibe here, kind and welcoming employees. I was pleasantly surprised that my waxed pants were wrapped in plastic before leaving, an important detail that makes a difference.
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August 2023 by Sage Wiener
They have some cool stuff, but unless you’re on the small side, they probably don’t have your size. Most items are only available in XS, S or M.
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July 2023 by Michael Regier
I do what I can to visit the Filson store in NYC when I am in town. Having moved from the city to AK, Filson has become one of my top go-to companies.I have been in the market for a hatchet, and thought I would check it out at the store. Al gave me the run-down on the axe, tips for maintenence and good advice for someone just getting their feet wet in this area. After that and an excellent whiskey, talked about knives, hiking, and local areas of interest. It was the perfect shopping experience. Additionally, Al made a spot-on recommended for the best burger and onion rings I have had in NYC - see my other recommendations.Double Mackinaw Special edition, Mackinaw Jacket Special edition, wool socks, belt, tin cloth wallet, twill luggage - napsack - briefcase, home lounge clothes, wool blankets, log carrier, scotch glasses, a variety of iron work, and a variety of shirts ... I have never been disappointed.Sizes can be generous - these clothes are made for doing, not just for being. Returns take time- esp. in AK, but the quality and the service is worth it.
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June 2023 by Jeremy Frank
Never ever buy anything here if you might need to return it! I purchased some items (~$800) in their store while traveling. I was promised I would be able to return them within 30 days for a refund if necessary. I needed to return them and mailed them to their processing center a few days later. After fighting with their customer service department for months they finally emailed me a gift card (that was short $10), they refused to honor their word and provide a refund. I am nowhere near their store so a gift card is not useful.
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June 2023 by Vince Costa
This company scammed me so bad that you won’t even believe it!!!!!I own a ton of Filson shirts (size L) and got a new vest for Christmas also in a size L that I was super excited about. Well the best in insanely huge on me so I needed a Medium. Guess what, “Filson doesn’t do exchanges.” Okay that’s fine, I’ll return and order the same thing.Filson took over a month to process my return and during that time. Went up on the price of the vest I already had at Christmas time. Now that I remembe I have the gift certificate because it took so long to process the return and now it’s almost summer. I’m trying to order the same item, they are asking me to pay $54.00 more for the exact same item. FYI, this has nothing to do with shipping or taxes. It’s just an upcharge because they raised the price while they processed my return, tell me how that is fair! All I want is what I already had in hand on 12/25…Absolutely ridiculous way to treat people.
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May 2023 by Marie-Hortense Varin
Okay, so this is my first and only time writing a review about a place… where I did not purchase anything. And that’s not because I don’t love the products: I do love Filson, only that day I was just having a look. That was until I met Al, who works in the store. And let me tell you - this was the best customer experience I’ve ever had. Basically we chatted a few minutes and told him we were on our way to Maine. Before we know it he’s like “oh I love the place! I’ll send you some recommendations”. The next day we get delivery of a UPS package with a compilation of the best advice about Maine, New York and New Hampshire - all with nice little handwritten notes. I could not believe it! Thank you Al for making our experience so special and thank you Filson for hiring such great people!
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May 2023 by Christian Lenz
During my one week New York trip, my fellow traveller guided me to Filson. Here you meet the nicest and competent people. As Filson provides clothing for outdoor working folks for more than 100 years for peolpe who need high quality under harsh conditions (e.g. park rangers), you find highest quality products here. But it's not all outdoor clothing for the woods... which alone would not make sense to have a store in the Center of Manhatten. If you like something different, functional and stylish or only something for the city that will endure longer than most other garments you get around, you go to Filson. My friend needed to get some pants for a friend in Germany. I was intrigued by the store (went there three times), the products, the people. I learned instressting things about the history of Filson. One of the nice man of Filson spoke best german and recommended one of his favorite German places in Queens ("Zum Stammtisch"). All in all it was a great experience and I went home to Germany with a great new jacket. See you next time when I come to New York :)
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May 2023 by Guanyu Jiang
Such a cool store. Staff was friendly and helpful. If you are like me who was only an online shopper of the brand, definitely visit.
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January 2023 by jcstrickland1982
What a fantastic store! The store is absolutely beautiful and the staff was personable as well as helpful. Great shopping experience!
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December 2022 by B GregJr
Filson is full of great things and the staff were helpful with my shipping request. Will return when we are back in the city. Need that denim!