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September 2022 by Christian D.
Ben was so very helpful with all of the questions I had surround a bill. He was able to explain everything and work out a plan with me to pay. It's a shame that the labs are so expensive, like everything else, but at least Ben in the billing department is able to help out and he did so very professionally. I appreciate it Ben!
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August 2022 by Maria D.
This lab is absolutely horrible! If it was my choice, I would never use them. I called ten times to get my blood work results. They told me that the results were on the patient portal, and they were not. I asked them to email me my results in an encrypted email, and was told that they can't and that is not their procedure. Quest, a nationally renowned lab, sends blood work results via email, but this mom and pop lab cannot??? If there was a negative star rating, I would give it to them. I'm so not happy with Empire City Lab!!!
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August 2022 by Drew M.
Nice people work there. Most labs suck. They are way more personable than Quest or Lab Corp in general. That goes a long way in my world.
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April 2022 by Evelyn Anaya
I would like to thank HAIDER for his quick response to why I was having a problem getting my results.. Very professional and caring.. Which I notice is hard to get here in NYC.. sadly.. Thank you Haider at Empire.
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February 2022 by Otto Oosterwijk
Great phone support by Sheraz. I drove to the Canadian border and needed my positive Covid test from 3 weeks earlier that I could not find. Called at 10pm and had it on my phone within 5 minutes, allowing me to continue my travels. Thx!
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January 2022 by Pricila W.
They were giving out covid tests in and dirty old Warehouse in Dumbo at 65 Jay street in BKLN. They did not show me the fresh materials sealed they just stuck the swap in my nose and 2 days later I had Covid!! This was on Jan 3 2022 and still no results! They sent a text to a link to results but the link does not work! I spoke to a manager called Kahn another called Tawhiv none were able to help. I also spoke to Moizzah the pharmacist who could not help either at 718 4841500. When I returned to make a complaint they were gone and left some signs on the door. They are so unprofessional!!
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January 2022 by Liliana E.
I took a PCR test at a pop up testing tent in MIami nearly 2 weeks ago and have no results. They charged me $20 for a rapid, for which i did get results later the same day. I provided my insurance information to them. Results should have been ready in 3 days. It will be 2 weeks tomorrow. I'll never use them again.
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January 2022 by Annamaria I.
I paid out of pocket for a PCR test needed for work- symptomatic of Covid and positive test in my household- went on Thursday and the pharmacy said it is a 4 to 5 day turnaround.. day 5 and yet to receive the results.. my symptoms have already decreased and now I am back to work and do not qualify for Covid sick leave because I cannot prove I took a PCR test to show I have had the virus and at home testing is not acceptable... horrible that my pharmacy still deals with this lab and has the audacity to charge people out of pocket for the testing! Get it together if you cannot handle the amount of test coming in stop accepting them from providers you work with! Definitely will report to the BBB as paying for a test I should be getting it back in the time frame I was told.
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January 2022 by Cecilia B.
The first time I went it was almost two weeks before I got back my PCR results. A few months ago my husband had a test and it was turned around in two or three days so I went myself and it's been 4 days. They tell you you can get results faster if you fill out an online form or call the lab. The lab doesn't answer and they don't give you sufficient information to fill out the form. No response to email either. I don't trust these people and I am not going to trust the result whenever they get around to providing it. Give this place a miss. It could be a scam.
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December 2021 by Aliyah Cosmo
Once again I spoke with Kevin amazing service by him
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December 2021 by Tina Cui
Great service, such a sweet lady at the location!
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December 2021 by Maria de la Guardia
This place was so dirty and disgusting. It was loud, difficulty to communicate in English (it’s all Chinese), the appointment was booked but they were very late and disorganized, and the hassle was beyond frustrating. Go somewhere else!
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December 2021 by L P.
Didn't return the PCR results by the indicated time, causing me to scramble for alternatives hours before my flight. Called numerous times to follow up and no one ever picked up. Their voicemail was full. This is either a scam, or they are pathetically unreliable. Do not use, they will fail you.
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November 2021 by Dhvani Shah
Loved their service. Kevin is really prompt and helpful. Thank you so much:) Would definitely recommend to people.
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November 2021 by Jiya Nelson
Had Great Experience on the phone with Tom Kevin He is a great face of company such a humble and understanding person on the phone & can solve your issue in just a min