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November 2023 by Angela Frankenschloss
About one hour and ten minutes ago, I was brutally accused by a duane reader employee of shoplifting. I was crossing over to another isle and she caught a glimpse of me putting my phone back into my bag when I was finished using it looking something up on the internet. She immediately assumed that it was an unpaid store item that I had placed therein and she went right over to the security guard to report to him their I had stolen something. It was only proven that I was innocent of any theft when I opened my bags and jacket pockets to show the security guard that I had taken not taken anything from the store; there were no unpaid dw items in any of them. I reported the incident to her manager. I was assured that disciplinary action would be taken.?
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November 2023 by Molly Lewis
When you enter the pharmacy, you enter a windowless time warp where everyone seems a little dazed. Plan on taking a half day off work before entering the time warp. Or just use any other pharmacy.
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May 2023 by M. Skinner
The minute, I walked into the store. I was being watched, every move I made. Most of the shelfs. Were completely empty, most of the items that was there, was either expired or overpriced. I think the people who gave this place 5 stars, were friends of theirs.
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May 2023 by M Skinner
The minute, I walked into the store. I was being watched, every move I made. Most of the shelfs. Were completely empty, most of the items that was there, was either expired or overpriced. I think the people who gave this place 5 stars, were friends of theirs.
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February 2023 by Dawn Lee
One of the cashiers here have bad attitude. I don't know her name, but I remember asking her if I could get my reciept and she rolled her eyes at me while telling me that it is in the bag in a really passive aggressive tone.
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December 2022 by Darnel Davis
Came here on my lunch break to get my medicine at 1:15 I get here at 1:29 and the pharmacy is closed. The beautician there tells me “everybody needs a break” but at 2pm in Manhattan to the point where the pharmacy is locked and close. Not one person there to distribute medicine but I have to pay 10 dollars for a Juice. Terrible location.
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December 2022 by Kevin Johnson
David the pharmacist was very rude and racist and sent me to another pharmacy after refusing to give me medicine I needed because I was “unprofessional”. Went to the intended pharmacy and nothing was even sent over. Store manager was professional. Pharmacist was terrible and doesn’t need to work with anybody’s medicine or well being.
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November 2022 by Brauck Wesley
The service at the pharmacy has declined significantly. And the customer service is no longer warm. They do not have prescriptions ready timely, and ask you to come back later or even the next day - even with automatic refill. I will be switching to another location.
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November 2022 by Picky Epicurean
Wow! It is that hard to find decent people to do a job. You have snack pack kids as cashiers, out of shape "security" who play with their phones all day, 600 pound reality show cast members with facial hair selling beauty products at the Vichy counter. If Lauren does lose all that weight her skin is going to sag. Only plastic surgery will tighten her skin, not otc beauty products. And she has the nerve to insult customers who look better than her. At least I am not 600 pounds with a mustache. Meow!
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November 2022 by Garry Kleinman
The staff is generally friendly enough, but since Walgreens closed and this store took over pharmacy, there’s always a problem. Very chaotic and don’t seem to be able to handle the volume of prescriptions. I would suggest that people use a different store to fill their medications.
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November 2022 by Myunghwe Ku
The big guy working on 9:30 PM October 26th 2022 denied check out with me saying you’re not on the line. The truth is I waited 10 minutes on the line and he didn’t even try to listen to me with any respect. Hope he learn some responsibilities as an employee working at environment where both customers and employees can get very stressful because small action without responsibilities. I’ve lived in the city very long and this place will remembered as the worst Duane reade ever in my mindFYI) I even prepared dollars to make checkout process faster.Auto checkout > irresponsible employees
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October 2022 by Everett Campanile
Have been trying to pick up my prescription for a week. The first time I came in they told me I needed paperwork that I should have already had from my doctor which didn't exist. The second and third time they told me that they didn't have the medicine in stock and that I needed to come back tomorrow. The fourth time they told me it would be ready at 3, I came in at 5 and they said they needed an hour. Send your prescription somewhere else
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September 2022 by Janice
One of the cashiers here is terribly rude and my experience here completely ruined my day.I went here to pick up a cable that I ordered online, and she insisted that my order didn’t go through and I was wrong. I showed my e-receipt and then she started to check the record again and she found out my order was there.She told me that the order wasn’t ready yet so she needs to go get the item from the isle. It was a simple process for her, but she decided to talk to other employees when walking there and walking back. I heard them talking since I was standing next to her and I could not understand why she was having unnecessary conversation in the middle. Without any exaggeration, I had to stand there and wait for her to finish for little more than 5 minutes.It really ruined my day and she is the only reason why I don’t go to Duane Reade in union square.+ My friend also experienced similar problem with the same employer, and really couldn’t understand how she’s not getting fired with that attitude lol
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May 2022 by Lauren
It's ok. I got my prescription from here and that was...ugh. To be fair, it was also my health center's fault but whatever. I get snacks, bandages, moisturizer and other stuff from. The queuing time is usually short.
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April 2022 by Jim Chimy
One of the cashiers here is terribly rude and my experience here completely ruined my day.I went here to pick up a cable that I ordered online, and she insisted that my order didn’t go through and I was wrong. I showed my e-receipt and then she started to check the record again and she found out my order was there.She told me that the order wasn’t ready yet so she needs to go get the item from the isle. It was a simple process for her, but she decided to talk to other employees when walking there and walking back. I heard them talking since I was standing next to her and I could not understand why she was having unnecessary conversation in the middle. Without any exaggeration, I had to stand there and wait for her to finish for little more than 5 minutes.It really ruined my day and she is the only reason why I don’t go to Duane Reade in union square.+ My friend also experienced similar problem with the same employer, and really couldn’t understand how she’s not getting fired with that attitude lol
