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October 2023 by Karon Dixon
I would give this store and the personnel in the pharmacy a negative rating if possible! They do you a favor by allowing you to buy from them! The worst!
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August 2023 by Allan Omar Mancera Leal
Great pharmacy with a lot of cool stuff like cosmetics, home supplies and useful stuff
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August 2023 by Peter D.
Except for the fact that the staff does not actually assault you this is the worst pharmacy I've encountered in the city and I regret it's the one closest to my apartment. Everyone in the neighborhood does, just read the reviews. They have a skeletal staff that looks demoralized and everything they do and say to 'help' is done reluctantly. Worst for me is that the pharmacy hours are quite limited and of course they take a one hour lunch from 1:30-2:30 and then close certain days at 5 pm. The actual pharmacists are professional but the support staff is often ill informed and brusque like the other staff members in this awful store. Walgreens should look at this store for a makeover. It is bad for the corporate rep as well as a curse on this lovely neighborhood. Someone from headquarters should go in and just look at the dour expressions on the staff's face. It is clear they don't want to be there either. I've been screamed at by staff members on more than one occasion and repeatedly given wrong information from pharmacy staff, often new workers who are being taught 'the system.'
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July 2023 by antrell kenton
The pharmacy department at 1st and 57th Duane Reade regularly provides poor service. We are health care providers. A primary problem is communication with the pharmacy by phone. Once answered by the mechanized phone tree, the line often is not answered after music and then many rings. The phone line often disconnects after a long hold time. If an agent does finally answer, the help provided is often ineffective. We steer patients away from this pharmacy because of the extra inconvenience we experience working with it. Not all Duane Reade branches offer such poor service.
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July 2023 by Stephen Zubrycky
Shelves are half empty and what is in stock is way overpriced.
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June 2023 by Danny A
The store manager Jimmy is awesome! He was able to order a beauty supply product you can’t find ANYWHERE and was a very cool guy
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June 2023 by Office Dr Sam Rizk
Horrible customer service for pharmacy -we are a doctors office they put us on hold for half hour only to tell us that pharmacist is not available during regular business hours and we could not order a prescription for a patient and that we need to leave it on voicemail - but they have no way to connect us to voicemail - complete disregard for people ‘s time and disrespect - we will never be using them again
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April 2023 by Anjana Puri
This is by far the most incompetent pharmacy I have ever been to. They are unaware of their inventory and outright lie to doctors offices. My doctor is also filing a complaint against them. Do NOT go here. It’s not worth the hassle.
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April 2023 by Anjana P.
By far the WORST Diane Reade I have ever been to. They are unwarranted of their inventory and outright lie to doctors and patients. My doctor is also filing a complaint against them. Do NOT go here. Especially if you have a chronic illness that requires daily medication.
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September 2022 by Megs S
Gross.... This place is simply gross.They don't maintain this place well but since it's convenient I visit it at times. However today I completely grossed out. Wanted to buy a Tylenol, rang the buzzer to get a pharmacist to help.To my horror he walked towards my aisle holding a tissue pressed tightly on his nose, no mask and comfortably sniffling. No ways I'm going to take anything from the infected hands of this man.Stay home if you are sick or at least wear a mask to avoid the spread. Irony is that it is a pharmacy worker.Thanks but from now on I will walk a few more blocks to a CVS and save myself from this horror.
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August 2022 by Denis Bivoino
Good people, great customer service
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July 2022 by Dorline B
This store never has items they claim they do. AC not working as usual
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April 2022 by Christina Louise
This store is far from a 'good' Duane Reade. There is a TERRIBLE assistant. I've never seen someone looks so scruffy in my entire life, and never encountered such a rude assistant before. He should be fired immediately. There's a girl frequently on the counter too that seems to always be on her phone, FaceTiming or watching a video. There's some friendly staff too, but the ones I've mentioned let the store down for them.
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January 2022 by Brittany F.
Worst one I've been to in NYC. Barely has anything stocked and everything is locked so you have to wait 5min for an associate to help
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January 2022 by meghna saxena
Gross.... This place is simply gross.They don't maintain this place well but since it's convenient I visit it at times. However today I completely grossed out. Wanted to buy a Tylenol, rang the buzzer to get a pharmacist to help.To my horror he walked towards my aisle holding a tissue pressed tightly on his nose, no mask and comfortably sniffling. No ways I'm going to take anything from the infected hands of this man.Stay home if you are sick or at least wear a mask to avoid the spread. Irony is that it is a pharmacy worker.Thanks but from now on I will walk a few more blocks to a CVS and save myself from this horror.