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February 2024 by Yuvraj Ramsaywack
This is the best Duane Reade in FiDi. The aunties at the register are so friendly & helpful. They even remember my name, which is not something I can say about many of my coworkers!
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October 2023 by Jamal Henry
Great customer service real hospitality service and loved that one cashier he real was great with handling customers and every problem even while understaffed.
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October 2023 by BB
Even though it’s very busy,Artemis at the pharmacy treats patients with kindness, patience and care. She made my visit a pleasant experience.Thank you.
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September 2023 by Alfredo Bello
I could not believe it, very bad attention in this pharmacy; A very rude cashier, she treated me very badly, I only asked her for information to pick up.
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August 2023 by Haven Miller
This location has almost every item under lock and you have to ring a button and wait for a staff member to unlock whatever section you're buying from, which can be awkward when buying personal items at the pharmacy, but they're usually very quick about answering thr call. The cashier, Roselyn, is always incredibly friendly and helpful, and she remembers her regulars' names despite the busy location, she is what makes me come back to this store in particular. Thanks Roselyn!
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August 2023 by Arshan Barzani
Overpriced compared to Amazon. Plus they put even the cheapest toothpaste under lock and key. Who has the time to wait for someone to answer a call button?
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June 2023 by Tatyana Gordon
The store is always so clean and well stocked. The staff on the floor are always very kind and helpful. The manager needs to get Zedge to get better ringtones for her phone (?).
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March 2023 by Katiana L.
the pharmacist here is unsympathetic, and major attitude. The pharmacist is a white woman with some type of European accent. I needed to get something unfamiliar to me behind the counter when i was unsure about which brand she got attitude about it like she was trying to make me feel stupid. Mind you I'm going through health issues right now so my emotional state is very sensitive.,and she just made me feel uncomfortable. She seems like a total bitch! She should not work in health care!
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October 2022 by angelia maharaj
I had the displeasure of being cashed out by Lolita today. She was rude and actually loudly talked about me to my face saying "can you believe this ... " The last few words she whispered cause i assume it was curse words. Not once, but 3 times she did this. I dont know why she was trying to get the customer to fight her. It was incredibly unprofessional and really upsetting. She was really upset because i specifically told her i wanted cash back and then cashed with a credit card, so the cash back option didn't come up so i asked to return the item and buy it again with my debit card. There was absolutely no need for her to act that way. She's getting paid to be there, she acted like i was bothering her at home while she was lounging on the couch. Is this the way she would act every time someone comes to her with a return?? It really was an upsetting encounter and not at all the way someone should be conducting themselves in any job. Her attitude was just really disgusting and i hope i dont get verbally assaulted every time i go in there
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October 2022 by Jennifer Ferrer
My family and I were visiting Manhattan for the long weekend from Canada, our trip on Saturday september 3rd, 2022 was remarkable, because before taking the ferry at battery park to Ellie Island, we decided to do some shopping at the Walgreens from this location (Duane Reade) I can say that the manager from that day (we dont remember his name), but his shift ended at 9pm that day is all we know, but that young man really gave us an special customer service treatment and we want to thank him and let his superiors know that he is an excellent worker, and we wish all managers at Walgreens had the same attitude towards customers. Please give this man a raise and a promotion!
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August 2022 by Vincent L.
When I lived in New York many years ago, Duane Reade was just like any other pharmacy chain, whether Rite Aid, CVS, or Walgreens. There were the usual aisles of cosmetics, toiletries, and home health items, plus the requisite pharmacy. They eventually started to expand the high-volume, convenience-oriented parts of their stores, adding more pre-packaged sandwiches and food items, and increasing the prominence of refrigerated drinks. So they eventually sold to Walgreens at a premium price. Today, Duane Reade is Walgreens in all but name. You can enter your Walgreens number at checkout in order to get advertised deals, and at this location, you can pick from a modest selection of convenience items, which is perfect for nearby office workers, commuters, and hotel guests. While the store is busy almost all day long, at least the lines move methodically. In my case, I was staying nearby and got a whole jug of spring water here. Mission accomplished.
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April 2022 by Dina Jolie Marie
Always a pleasure purchasing from Duane Reade. Thanks to the awesome customer service, I am always able to find what I need.
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December 2021 by sun sky sunkiss
It's so sad how racial Profile still happens. I would recommend you to watch your cameras if you ever suspect anyone stealing, instead of asking your associates to pass by and say" Copy" On the talkie. Because you make people uncomfortable and it does not make them want to stop by your store again. Fix that and get better cameras if you don't have one. then this world would be in a better place!!! This is Due to my very uncomfortable racial profile experience yesterday evening!!!!
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April 2021 by Marta Skrzynska
I had a frustrating experience of not being able to pick up my prescription because of the conflict between my doctors office and my insurance. While I understand it’s not pharmacy’s fault, and the attendant I spoke with initially was very polite and patient with me, there was one Caucasian female pharmacist with short, red, wavy hair that joined the conversation, being unprofessional and rude to me from the very beginning. She even threw my medicine on a counter while I was on a phone with my doctors office, sarcastically saying the full price without my insurance getting involved. It was a stressful situation for me to begin with, and her attitude didn’t make things easier.
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July 2020 by last dance
I love NYC they call a place dead when I can't move i graduated with 150 ppl in my class. I needed hemroid cream. I found that REAL quick no cap.
