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January 2024 by Ryan Wright
These guys do what it takes every time. They always push to do everything they can to get it delivered. Feels like a rarity nowadays. They really deliver.
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December 2023 by Andres Espinoza
I was! Waiting 20 minutes. And no one here!I was to leave, without having the service.
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December 2023 by Joy Tega
DHL did me dirty! The fact that you cannot even talk to an actual person I kept calling smh! My order was shipped out since on the 13th of December expected to arrive on the 18th mind you this was express shipping,but it never came this is 27th and my order is still not here. All my Christmas gifts and outfits were ruined ? they keep putting my orders on hold ??♀️ the fact that the order is already in nyc pains me the most…. I got a notification that it will be delivered today and all of a sudden it went on hold again ? Please someone should tell me where exactly my order is I will go pick it up myself… this is terrible!
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December 2023 by James S.
1 star cause 0 isn't an option. Horrible customer service, no one reads signature release requests. No one leaves stickers saying we missed you. If you're gonna order something that uses DHL strongly reconsider. Absolute garbage delivery service. Use ups FedEx or even the post office is better.
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December 2023 by Sam Pastukhov
Service that will never deliver your package on time and will have millions excuses. Guess why? Because they had to hire people who do their work properly. But they just don’t care
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November 2023 by Janet Tondreau
Very unprofessional drivers are constantly lying about properly delivering the package and also lying about attempting to deliver packages on correct date. You can’t call and report any drivers .. this has to be stopped today. I am still waiting on a package from DHL it’s been almost 4 days and still nothing but lies .. where are my things ?
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October 2023 by Tommy “Dst” Li
On Friday afternoon I was expecting a package so I stayed home. The driver NEVER knocked on my door or rang my doorbell and wrote that I was not home. I spoke to DHL and they said that I could try to pick it up later or that it would be delivered on Monday. I went to the office Friday night and they said that the driver would not return until after the office was closed and told me that it would definitely be delivered Monday. Well today is Monday and I stayed home ALL DAY waiting because I know what the do. Again, the driver NEVER came to the building and wrote that I was not home. I confirmed with my security that DHL never came to the building.
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September 2023 by Tommy L.
On Friday afternoon I was expecting a package so I stayed home. The driver NEVER knocked on my door or rang my doorbell and wrote that I was not home. I spoke to DHL and they said that I could try to pick it up later or that it would be delivered on Monday. I went to the office Friday night and they said that the driver would not return until after the office was closed and told me that it would definitely be delivered Monday. Well today is Monday and I stayed home ALL DAY waiting because I know what the do. Again, the driver NEVER came to the building and wrote that I was not home. I confirmed with my security that DHL never came to the building.
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September 2023 by Marwensky Salomon Gift
I want to know if I can send the electronic device to the United States because I went to the post office and they said I can't send it to the United States. I do not agree to receive the electronic device. That is true ? I'm from Brazil
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August 2023 by Papijordan 23
The best location in the city and the service 100%
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August 2023 by Genevieve S.
DHL delivered my package to the incorrect address and left it in an unlocked vestibule. They sent me a photo of where they left the package and I had to walk around my neighborhood looking for it myself. I finally found it and when I let customer service know, they said someone would be in touch the next day. Two days later, instead of reaching out to me, I got a text that said that the case was closed. I called them myself and they refused to do anything to compensate me. Terrible experience
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July 2023 by DYVER CITY
The young lady at the front desk was very helpful and patient !!
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July 2023 by Livia S.
NO ATTEMP TO DELIVERED THE PACKAGE , I'm waiting at my home, my door bell never rang because the driver never bother to deliver my package and I get a message saying that "an attempt to delivered the package was made" no it wasn't I specifically stay home waiting for the package, who is accountable for this?! I've try to reach an email or manager number with no avail, the representative made a note about the situation, that does not solve the fact that your driver never came to my apt at the time your company said the delivery will be made.
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June 2023 by Tamandra Junor
Extremely unprofessional Delivery company. My package was suppose to be here. May 26, they lied about delivering my package, then continued to changed my address to my home address. Saturday-Monday was a holiday and I couldn’t get my package. They said they attempted to deliver my package when I have a mailman, the customer told me they would call me when delivering my package. Never got a call but come how no one was there to get my package. I spoke with a supervisor who was more upset with me instead of trying to help. I told her I will pick up my package, instead of her asking me for which pick up location I prefer she set it to queens ! Why would I pick up a package in queens when I live in manhattAn? So they told me my package would be ready Wednesday at pickup location. I go to the address on Wednesday, they don’t have my package… June 1st I have to wait until Friday to pick up my package and have a total of 6 complaints and no one wants to help me.
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June 2023 by Jamie Ordonez
Terrible service and employees take themselves way too seriously. Call themselves “TSA agents”. Ridiculous