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February 2024 by D K.
Irina Roskina's team gave me incorrect information about renewal of a prescription just before I was going out of town, leaving me stranded without my medication. This is dangerous and not customer supportive. I relied on this information to my detriment and Ms Roskina did nothing to assist me.
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January 2024 by Denise Gordon
Great staff, good rewards
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December 2023 by Captain Vergilius
Stupid customer service. I came to pick up my meds, they check my profile and told to wait 20 min. When I come back they told me that my order was out of stock. It is not first time here.
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December 2023 by Jacob D.
Refuses to answer the phone and takes hours to respond to voicemail. Once they finally get a hold of you, their attitude is accusatory and short and seem to have no sympathy to your frustrations.
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December 2023 by Kez W
Although the front staff was and is always friendly, the Pharmacy area is the problem. Staff member Anthony in the Pharmacy was not friendly and not helpful. He was unprofessional is his speech and actions. I witnessed this personally and it was seen in his dealings with an elderly customer ahead of us. I reported this behavior to the Store Manager when leaving. This was a very frustrating experience. It really is a shame since they have done so much to make the store look and feel updated and the regular staff is always a pleasure to deal with.
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November 2023 by Andrea Byrne
I walked in to get a COVID shot and I was told that they don't do walk in appointments. So when I went online I find out that there was one COVID vaccine that didn't need an appointment for. Why wouldn't the pharmacy technician tell me anything about it? Maybe it was because I looked like I was homeless at the time? Just because someone wears an old jacket and a backpack towing a box on wheels for work does mean I'm homeless and even if I was , you're gonna deny services to me because of that? Who knows why? I guess that's that Entitlement thing again, entitled to a paycheck without having to do their job. This CVS is notorious for being horrible with customer service. My family has been having issues with them for years. Nobody picks up the phone and God forbid you need to talk to someone in the pharmacy, good luck ?!
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November 2023 by Zee
Had me wait an hour to tell me CVS Minute Clinic can't fill my prescription, so I immediately made a virtual CVS appointment where they DID fill my prescription, so the in-person staff just couldn't be bothered to do their job. Waste of time all around. Since I can't leave less than a 1 star, I guess I can use it to compliment the spacious waiting are. Likely because other people have experienced the same garbage service and haven't come back.
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November 2023 by xiomara santiago
If you're seeking for a drugstore that cares about you, I strongly advise you to avoid this location. After nearly 3 hours of attempting to reach the pharmacy, I had no choice but to go in person, only to be treated as if my autistic and asthmatic daughters didn't matter. The pharmacist was quite nasty and unfriendly. She yelled from her chair as she didn't even have the decency/professionalism to formally introduce herself and speak to me like a human from behind the counter. I'm disgusted after such a horrible experience with a healthcare expert.
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November 2023 by Kraefish Productions “Founder” Sean LeeRoy
This pharmacy refuses to answer the calls to the pharmacy about prescriptions. When someone does pick up after 20 times calling in a row. They then don't say anything, you can hear the store in the background. They forward the call straight to an answering machine even when they are there and picking up the phone. So that they don't have to help customers.This has been going on since 2021, without any improvement.
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November 2023 by Real ThaMaskRapper
Don't believe tha fake 2 star reviews , this place is amazing this guy name Valentin tha guy is super friendly greets u and has great customer service matter or fact everyone does in the morning, what a great tine to go to this place, so many good finds i found at this place is unbelievable, thank u again everyone for making Tha Mask Rapper have faith in a store that luv's there job and respects customers.
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September 2023 by Sheila brown
Monday September 25 2023 @ 5:30pm I walked in store’s pharmacy pick up station for 4 prescriptions, 2 different doctors. Pharmacy sales guy told me only 2 meds were ready but third one is out order. I mentioned 4 th meds from 2 doctor. Behold, sales guy viewed front counter computer, he said there’s no other meds for me.(?)I called my 2nd doctor. While on phone with my 2nd doctor, I walked over to counter and informed a female who was in back of the pick up counter. Female stated yes my med from 2nd doctor is there.This CVS pharmacy location appeared CONFUSED regrading their customers doctors prescriptions orders. I am writing my experience to alert customers beware of this CVS pharmacy store doctor’s prescriptions. Improvements needed
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September 2023 by Dee J.
this is serious. my pulmonologist told me to get the RSV vaccination and specifically said to get the Pfizer one, based on my medical history. I told the pharmacist that it had to be Pfizer. she shrugged and said ok. I went back the next day because I realized I hadn't taken the receipt with the vaccine info on it for my records. when I looked at it I saw I had been given the GSK one. it turns out CVS doesn't carry Pfizer. I was lied to and misled by the pharmacist; all she had to do was tell me that they didn't carry Pfizer. I had other options and would have gone elsewhere. This is a serious violation regarding my health. i obviously can't get the Pfizer one now. It is not the first time that CVS has messed up for me-( a few other times with prescriptions). - just google CVS lawsuits-prescription mistakes)I will be reporting this violation to every regulatory agency there is. don't go there if your health is means a to you.
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August 2023 by she pa
The staff here is super nice. Was greeted by a friendly face and they helped me at check out and Lauren helped me get an item I needed! :)
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July 2023 by susan marro
Cvs at 14 th Street. Kevin most helpful and removed a difficult tag for me from sunglasses. Much appreciated.
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June 2023 by Ezekiel (Zeke)
I was looking for gift cards to buy. Then a security guard guard followed me and checked my bag and think I steal something which I didn’t. Racial profiling. It just a notebook and Bible in my handbag