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December 2023 by Global Reviews
This store is in need of some TLC. The fitting room was extremely filthy. The mirrors and chairs in the fitting rooms were so dirty. The return process was smooth but the lady working was complaining to her manager that she wasn't trained on what to do with online return orders.Also as this company is owned by H&M, the clothes look so cheap. The quality was not matching with their price points.I came in looking for wool coats but they're all 50% wool and all of them were pilling and such poor quality.
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October 2023 by Roman Shumylo
DONT BUY! Got gifted a pair of shoes for my wedding and the leather is separating from both shoes after wearing for less than a day. Contacted them and they can’t do anything because I don’t have an order number but I got them as a gift. Worse quality shoe ever.
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October 2023 by Lucy K
Love the clothes. Good luck getting any staff to help you on the floor or in the fitting rooms. They actively ignore you.
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July 2023 by Hannah W.
Perfect place to shop if you want to get overcharged over double what you paid for. Got one shirt that didn't have a tag, and when we checked the receipt later it was the SKU number for $70 for THREE SHIRTS in one pack . So because she couldn't find the tag she charged us for whatever item online she could find. When we came back and let them know of the error, the cashier double down and said it was correcr despite showing her the exact item number that was rang up, and THE LITERAL SIGNS AROUND THE STORE advertising a 3 pack. There are too many places to shop in this area than wasting your time here
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June 2023 by Jacob Sparling
I had a quality issue with a few shirts and the manager acted immediately to find a solution. Team has been consistently great on every visit.
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June 2023 by Peter C.
This clothes literally disintegrate almost instantly. I bought cargo pants and sandals last year. Hemming of the pants gave up after first wash, plastic ring holding straps of these sandals broke the first time I wore them.I was hoping for better quality this season, how wrong. I bought pair of pants on sale ( non returnable) and they fell apart the first time I wore them. I am done with COS for good.
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June 2023 by Nadia F.
The manager was very rude and after my daughter's and I were in the middle of changing in a room they said that we'd each have to get into different rooms, and embarrassing the staff member who made the mistake. The other staff were nice but the manager this a very unpleasant experience. Took the clothes I had in my hand making me wait in line again and did not give me all of my clothes back. On top of this when making my daughters leave the room held the door open not letting her change out of her clothes and my other daughter had a very see through shirt on and felt ver uncomfortable.
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May 2023 by Tino Sounds
Benjamin Montes is the worst floor manager ever!... he doesn’t like POC and if you’re a male he really won’t like you… he will promise you a job then never get back to you… this is the issue with NY and these “managers” who promise us jobs then ghost us just to meet a government quota.. Benhamin Montes is a huge problem for NY and a terrible manager for COS!
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April 2023 by Renee Ramos
Nice customer service and helpful when I called them on the phone asking if they had a bag in stock.
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April 2023 by Lady K.
By far the city's WORST service. If you request a certain size, you will get eyeballed and not only told the 'small' will never fit you, but that this particular saleswoman bought the last one in your size!! And there are no more of your item left anywhere on the planet!! Come back the next day, to check again, and she says: YOU WERE HERE YESTERDAY!! Ask to speak to a manager, and he tells you there are plenty of your item in your size, but at another store. But does he call there for you? NO! He gives you a phone number to call yourself... but it is a non-working number!! Forget it... they make you feel like a criminal for wanting to buy something
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April 2023 by Adrien
Nice brand, the men stuff can be overwhelming at times but overall a solid, minimalist design. As others echoed, the cashier and the devil are probably having a rude-off cause damn... Is saying "Hello" "Have a good one" that though buddy?
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March 2023 by Carolina Santiago
I have to say that the clothing is very nice. Unfortunately, management rules are illegal. If you buy items on sale, you have no right to return them because the ticket provides a notification that sales items cannot be returned. You learn about this rule after your purchase the items, therefore even if you try to return them 15 minutes after they won't take them back. There is no notification anywhere in the store about these rules. Best decision, stay away!!!
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February 2023 by Tyler Friedman
Beware- the gift cards they give you for returned merchandise only work in stores and not online. I live more than 500 miles from a store and they will not accommodate any type of remote order with my gift cards. Very very frustrated.
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January 2023 by Adrian G.
We were denied access to the fitting rooms 35 minutes before closing time. The explanation from the manager was that they need time to pick up around before the closing time. Why would you let customers in the shop if they are denied buying? No other shops around are closing the fitting rooms before closing the shop itself Shame on COS!!!
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October 2022 by Darren Toh
Was double charged on a pretty sizable purchase. Called customer service and they didn't want to do anything about it. Appalling service, given they try to market themselves as a "premium brand". Will no longer be a customer moving forward.