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January 2021 by Gurleen K.
Such a nice and BIG location. Super clean and line moves very fast. This branch feels a little historic as well because it's in an older building. They have a lot of bankers who are available to help. Great service as well!
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November 2019 by Jacqueline S.
Hi I would like to talk about a situation my credit card being hacked by someone. Upon arriving in Miami I notified Citibank customer servie that I would be leaving the USA on a cruise to the Western Carribean Islands. Upon two days in to the cruise I was declined a purchase of 17.00 on the cruise ship. I called customer service by way of the front desk customer service phone. Citibanks customer service said that I was showing fraud Charges and wanted to know where I was. I reminded them where I was and how long I had be on the cruise. Upon arriving back in the USA. I Found out that I had charges of around 765.00 dollars in charges from LYFT and Doordash, UBER etc, Remind you that I had been declined for a 17.00 purchase on the week long cruise and was not able to use my card the entire time. My question to Citibank has been how can you justify declining me purchases of 17.oo but allow someone in Calif. Florida, to make all of these charges when I told them I would be out of the USA during the dates they allowed theses transactions to go through. I immediately disputed the charges and close the account. Citibank sent me another card. I never activated the new card. Guess what came in the mail on my bill the month of October. 263.00 more charges from LYFT. How can this be when I closed the old account and never activated a new card. When ever I call customer service it seems like I have to talk to the people who are offshore and can not speak much English. I'm beginning to wonder if this is an inside job. I am so frustrated right now! I have asked to close the account and remove my name forever from Citibank only to be told by someone in Taiwan that they will have to ask the customer service manager. I now have to wait 90 days while they investigate what is definitely fraud. Citibank sends me a letter with one of each transactions each week asking for me to sign that I did not authorize this transaction and that I dispute. With at least 35 different small transactions. This could go on forever. Im so over Citibank! It seems as if they are protecting the crook and not me which seems to me to be an inside job. Going to see lawyer tomorrow and talk small claims court.
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January 2017 by Harry T
Great location
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November 2010 by Tina C.
After hours usage for ATM machines which I needed to make a pit stop to acquire 100% cotton paper plastered with dearly departed, former U.S. Presidents. Ten ATM machines in a enclosed yet clean foyer with ample lighting set in a convenient Midtown prominent location.
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October 2010 by Jenine F.
Sheesh- I've been encountering more and more nearly vacant branches of Citibank and this location is no exception. There are plenty of ATM machines and 1 or 2 staffers here- and that's all. They're awfully nice though.