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April 2024 by María Victoria Santangelo
Excellent attention fromNick Andrei Peret.I went to request a card and in 10 minutes the request was resolved and the card arrived in 24 hours.
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January 2024 by Nina N13
The worst bank I’ve ever seen. Customer service is 0
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December 2023 by Andrew Levine
Unhelpful staff and management. I have several business and personal accounts with Citibank and they are a nightmare to deal with.
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August 2023 by Chandira Hickson
The branch on 34th St & 7th Ave., across the street from Macy’s only has the ATM open now, due to construction. I walked there only to find that out. Then had to walk another mile to an open branch. The world cannot survive on ATMs only. Please change the website and Google to reflect the bank’s current situation.
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August 2023 by Yeshi Medhin
I came to citibank today to conduct my business. As I was waiting to be helped I see Ms. Caroline Davis and she sits me down to assist me. When I told her about my issues, she then decided to tell me that I had to wait outside the lobby area again. While I was waiting another customer came in and she told her to come into her cubicle and decided to assist her instead of me, while I was waiting. This is not how customer service should be conducted. I am very upset that she seems to pick and choose who she helps.
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August 2023 by A. B.
Full service branch, get things done, though the ambience is a little outdated
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July 2023 by Kate Mahoney
This ATM charged about $9 in fees for one withdrawal. This was not transparent from instructions. Avoid.
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June 2023 by Mia Londres
The manager “ Yun “ have the WORSE...Customer service EVER. !
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June 2023 by Google user
This ATM charged about $9 in fees for one withdrawal. This was not transparent from instructions. Avoid.
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April 2023 by Asvnoyi M
Went to this branch March 6th. Sought to speak with a personal banker, who happened to be Mr. Gomez in "transit." Mr. Gomez politely informed me he was already helping a client. Sat in a chair across from one "MD" Rahman, who periodically looked at his computer and everything but me. Not once did he have the "common courtesy" to acknowledge me by saying "someone will be with you in a moment." When he finally did get up to leave his cubicle, I quickly got up and politely asked "Excuse me..." As if talking to a child he rudely said "HAVE A SEAT!" Another customer who was leaving looked over at me surprised! I was so embarrassed. He is a poor representation of Citibank but thank God, Mr. Gomez, makes up that!
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April 2023 by Wende Waggoner
ZERO. Clueless customer service. Take a hard pass, many better options for high yield savings…Discover, Marcus….etc.
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April 2023 by Shaheen Akter
I always receive excellent customer service from here and the tellers are very fast. This location gets very busy but the line dies down right away
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May 2022 by Marco
(Translated by Google) ATM even in Dutch language ?(Original)ATM zelfs in Nederlandse taal ?
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April 2022 by Giovanni Forlino
i cant describe the awfulness of this branch, both on the phone and in person. i feel sick after yet another day spending hours of my precious time on the phone with these people, only for them to forget to write the email we just discussed for an hour and they said they would send this email at the end of the call to confirm our conversation and put me in contact with a person who can help me with an issue. i was on hold for 52 minutes only for this new banker to put me on hold and then accidentally hang up on me. i am so sick of this awful customer service. im an extremely kind and patient person but this has me infuriated, and it isn’t the first time i have experienced this with this branch.
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April 2022 by LoLo Pet Nanny
The whole bank isent good don’t recommend at all