September 2022 by Scott M
BEWARE CHASE THEY ARE UNTRUSTWORTHY, MAKE SURE IT IS ALL IN WRITING, BEWARE THE PHONE CALL.I tried to refinance my house with Chase for several reasons, debt consolidation and the other one was to fix the house up. Chase found something that upset them so they called me up, told me to have the area inspected and they would accept the results, I had it inspected and sent the inspection results in, the inspector found nothing wrong - my well water stained the facilities and this upset Mr. Perla the Chase representative. Over the phone Mr. Perla told me that they did not accept the inspectors results and they canceled my application.The residence does need work but as a result of Chase's appraisal I would still have over $100k in equity (they could get their money back), in addition my payment history and current financial position had improved. I no longer had to cover my girlfriends medical (Medicare) and assist her (Social Security). All I needed to do was to lose my credit card debt, which included a roof, sliding glass doors, deck repairs and a decade of my girlfriends medical / expenses.I complained to the Consumer Financial Protection Bureau (CFPB) and Chase told them that I had withdrawn my application (I had not), they implied that the inspection was my idea (it was theirs). Chase had lied to me about accepting the inspectors results and apparently did not follow up their email requesting to contact the inspector (I had discussed the water issue the inspector and he told me that the water was a bit acidic and had iron in it - but the facilities were old but fine).I checked my application online, there was no "declaration of denial", no documentation as to why they canceled my application. Chase's telling the CFPB was a lie to the government, there was no way I was going to cancel my application as with this move I would lose my debt, get an extra $3000 a month to be able to address the issues Mr. Perla had whined about. When Mr. Perla's office went to the phone and started with the whine, I thought Catch 22, they were going to force me to spend and never be satisfied till I "withdrew", when I did not, they lied. The question is why? Why the lie? If Chase was going to deny my application, what was the reason? Why did they tell the CFPB that I withdrawn my application?Corporate just repeated the lie in response to my BBB complaint and they fail to respond directly about their lies. So watch out when they go to the phone, they cannot be trusted, if they cannot create a catch 22 scenario where you spend to comply they will lie.To add insult to injury Chase keeps sending me notices that I have around $200K in equity, all I wanted was $40K to lose my debt.