-
October 2021 by Steven W.
After being given the "bum's rush" out the door because greedy HSBC Bank was exiting all their retail banking services, I was forced to vacate my safe deposit box and close out all my accounts. I was left out in the cold worrying about where to secure all my valuable paperwork which included deeds, service discharge papers, and a who slew of documents which filled a rather large box. Chase stepped up to the plate and I was not only able to get a safe deposit box gratis but was also able to link all my Chase accounts dating back some 40+ years. I now no longer waste hours having to trek into Manhattan (ugh!) each time I need to access my safe deposit box but just walk a block for banking nirvana. No more putting up with HSBC attitude with difficult to understand accents but have overly generous perks which I had to pay for previously at greedy HSBC. This includes interest on all my Chase accounts including savings, but more importantly interest on my checking accounts. Checks are FREE, ATM fees are waived, but more importantly no more costly annual rental fees for safe deposit boxes. Retail banking is slowly going by way of the dinosaur and I pity those of very modest means being gouged by all these banks and this includes both friends and family. Sign of the times and expected to grow even worse. Finally many thanks to William Zhang, a very gifted Chase employee who made my transition from evil HSBC to Chase a bit less stressful. Now if only Chase will staff multiple teller windows (versus just the one...ugh!) and bring back notary services it will be epic and worth shouting from the rooftops.
-
November 2018 by Peter R.
Amazing experience! Let me tell you something - me and my fiancé came 20 mins before the location was closing to open a joint checking account and reps were absolutely helpful, fast and very efficient. Lovey rep. Sean R. not only did it within 15 mins, but run my profile for pre-approved offers, successfully applied for a cc since I was prequalified and expedited shipping for my SO with UPS, because - I quote 'You're cool guys'. And he did it after his shift was over and legally he could go home. I guess it tells a story. Chase always been a great financial counselor for my needs, but this location made me move all of my business to this location. I'm even about to open a safe deposit box here. Recommend!!!
-
August 2016 by Johnny L.
Tried to deposit some money in the ATM at this location. Machine took the money but the deposit did not go through in my account. Called customer service but was met with very incompetent worker who insisted that the information he needed to process my claim was on my receipt. Asked the man if the information he needed was on the actual terminal. He said no, but it actually was. Gave me an attitude problem about it when he realized this. Please invest in updated equipment that actually works and stop outsourcing customer service jobs to people in different countries that have no idea what the hell they are doing and could care less about what they are doing.
-
July 2016 by Kun G.
saw this gentleman early in the morning, I think he is the branch manager..,, very nice guy,,, and ready to help..,,,
-
July 2016 by Manda R.
Seriously one of the nicest chase branches I've ever been to-and I've been banking with chase for over 5 years.
-
October 2015 by David M.
Usually the staff are very helpful and absolutely delightful. However today the guy at the door greeting customers was rude to the people in front of me, while the woman I saw to get a document notarized was nothing short of rude. Perhaps the fact that I was in jeans and a t-shirt made her think I was not important enough to warrant courtesy.
-
February 2010 by Lauren S.
I am a big proponent of the customer service. I love it in all quantities. And this Chase has got it. Conveniently located close to my place of employment, it makes it easy to do the occasional banking I need to do (read: depositing/removing all the minor ducats I earn and sending them to my management company.) Because of this routine, I'm usually pretty grumpily greeting the smiley financial advisors posted in the middle of the floor to intercept you and see if they can help you with anything before you get to a teller. Usually I fake smile and keep walking. I already don't want to be there. So it's best for all parties involved if I don't talk to you about my depressing forays into finance. Monday, however was a different story. I needed one of these smiley service oriented suited tellers with legs. I needed them badly. I lost an official check and boy oh boy was there a lump in my stomach. I looked at Brooke with pleading eyes and she smiled and responded to my inquiry with a positive smile. She directed me to Debra who had me fill out a couple forms and talked me through everything that was involved in stop payment. Then it was Debra's lunchbreak and we were still in the middle of the arduous process of undoing my carelessness. So Debra introduced me to Jackie and Jackie looked stressed out. Phones ringing, people asking her questions, my worried expression and just general worry. But she seemed to get a handle on everything eventually and finished all the paperwork. While waiting for Jackie, Brooke showed me how to set up bill pay so that I wouldn't have to fidget with the possibility of losing large sums anymore. It was most pleasant. When Brooke finished advising me, Jackie came out shortly with the shiny new check and I was out the door with a lower blood pressure reading than before, I'm sure. I like them. I like them a lot.