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September 2023 by Antonio Medina
I bought a 2017 Sonata for about $13k this past December, car fax was clean, they assured my nothing was wrong other than a sticky window button. My financing had the total I was going to pay closer to $16k. Here I am 9 months later with a dead engine and over $12k left on the vehicle. All maintenance was done on time by professionals the whole time I had the car. They’re unwilling to work with me other than offering to help me find a cheaper USED motor for ME to purchase. Definitely do no suggest trusting them.Responding to your response: Had you guys been honest about the recalls on the vehicle it would have been a different story and I would have considered a warranty if I was going to buy the car at all. Instead you guys said the only recall for the vehicle was for the trunk latch meanwhile Hyundai informed me there is also one on the motor. There’s no way to spin selling cars with bad motors into a good thing from you guys, just stop.
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September 2023 by Steffy BelizZz
Fantastic place! Sayed was friendly, helpful, patient and in good humor! He worked within my budget and NEVER gave me a hard time. It was my first time buying a car, and I can't wait to go back for my second and maybe even third!On top of that, I like the selection of cars there too.
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September 2023 by Ariana Nobles
I would like to say a big thank you to everyone at Prestige Preowned Motors New Windsor. I am so happy with my vehicle, and Sayed made sure everything went smoothly. Thank you again!
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July 2023 by Sylas Phallon
Not trustworthy. I was interested in a Honda fit sold by Sayed, the car was at the dealerships property listed for sale by one of the salesman who works there but the car was not for sale at dealership itself. I was told the car “Has some minor rust, but overall great condition”. However when I went to check it out I found out the rust was very bad, to the point of being dangerous. Parts of the frame has significant amounts rusted out to the point where the strength is to some extent compromised. The Honda fit is a low car so I can’t see much under it without a lift but what I was able to see was very bad. The exterior/interior had questionable hardware screws holding things together, the shift knob missing, several other missing parts inside even a broken seat buckle. I didn’t even get to see the engine bay to know what else was messed up, but I did see the muffler was replaced with a cheap eBay looking one. The main reason why I am even making the review is just to warn someone buying a car from here, because if the salesman is okay with stating a car is in good shape when it’s actually dangerous then I feel like the dealer is very untrustworthy and is likely to lie about other cars that are for sale.
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July 2023 by LaToya Antwanette
The owner Jay is a liar and manipulative. I purchased a car from him that he claims came with a warranty 90 day/3,000 miles. The same day I purchased the car I had issues and he gave me the run around. He has a filthy looking partner who tried to intimidate me when I brought the car back to be checked out while I was alone. Worst car dealership I’ve ever had to deal with. Ever issue that was wrong with the car the dealer blamed it on bad gas.Update- I did contact you several times and you stopped responding, I contacted you via cellphone, business line and I texted your personal phone number. So stop with this great customer service, reviews don’t lie and you will reap what you sow..Update 6/2023- the shaking I had been feeling since I purchased the car was due to the transmission. All along I had been having a shuddering transmission which Mitsubishi couldn’t figure out why it was shaking. It has now gotten worse over time. You guys are the worst car dealers. Sold me a car that clearly had issues since I drove off the lot. Had me bring you the car several times to not help at all. Unfortunately the car wasn’t trading any codes for the actual issue but the shuddering was felt from day one and you all kept saying it was “bad gas”. Thank goodness I was able to buy a new car from a real dealership while in a bind and carless. Paying $13,000 for a car that lasted 2 years is absolutely ridiculous and shameful. Such a waste of money.
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July 2023 by Antwanette McCall
The owner Jay is a liar and manipulative. I purchased a car from him that he claims came with a warranty 90 day/3,000 miles. The same day I purchased the car I had issues and he gave me the run around. He has a filthy looking partner who tried to intimidate me when I brought the car back to be checked out while I was alone. Worst car dealership I’ve ever had to deal with. Ever issue that was wrong with the car the dealer blamed it on bad gas.Update- I did contact you several times and you stopped responding, I contacted you via cellphone, business line and I texted your personal phone number. So stop with this great customer service, reviews don’t lie and you will reap what you sow..Update 6/2023- the shaking I had been feeling since I purchased the car was due to the transmission. All along I had been having a shuddering transmission which Mitsubishi couldn’t figure out why it was shaking. It has now gotten worse over time. You guys are the worst car dealers. Sold me a car that clearly had issues since I drove off the lot. Had me bring you the car several times to not help at all. Unfortunately the car wasn’t trading any codes for the actual issue but the shuddering was felt from day one and you all kept saying it was “bad gas”. Thank goodness I was able to buy a new car from a real dealership while in a bind and carless. Paying $13,000 for a car that lasted 2 years is absolutely ridiculous and shameful. Such a waste of money.
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June 2023 by Valerie Andryshak
Recently purchased a 2016 Mini Countryman from Prestige Pre-Owned Motors. I dealt with Hash for the entire experience. He was super friendly and very professional. I had been burned quite a few times at other pre-owned dealerships, so I was hesitant going in. I had a few issues with the vehicle that Hash dealt with immediately without tacking anything on the final price. It was a smooth and easy process. Any issues or questions were dealt with quickly. Hash was upfront and honest from the get go. I had a great experience, and I will be sure to refer friends and family to them in the future!Thanks, Hash! You were great!
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February 2023 by Dima Arlovsky
Sells guy or whoever is he shouldn't talk to customers at all with that type of attitude there are lots of other places you can get best deal and good customers service. They took all my info for financing and never called me back.
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November 2022 by joey spock
Bought a Jeep from this dealer 4 years ago and I had to replace the head gasket after 4 months. Then I had to replace it again 6 months later. I maintained perfect service schedule in light of all the issues and it has blown again. My mechanic is refusing to fix it and take more money for the head gasket and is helping me big time with replacing the engine. I over-payed in the first place and spent an additional 7 thousand in repairs. They sold me a lemon. Please don't go through what I'm going through and just buy somewhere else.
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November 2022 by brandon dengler
Couldn't be happier with the quality & range of vehicles and the service from all the staff. No pressure to purchase and they were completely honest about the veichles and offered their opinions when we asked. We came interested in one vehicle, but ended up test driving 3 before deciding. They offered financing, dmv services, and extended warranties also, so we were able to get everything done here. Thanks so much, would definitely recommend.
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November 2022 by Rebecca degrote
Allen and R.j we’re wonderful To work with. They worked hard for my tricky credit situation and got the job done. All my calls/emails/questions were answered very quickly. I will definitely return for any other car buying services I may need in the future!!
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October 2022 by Kevin Olwell
I just purchased a vehicle 2014 Nissan Rogue on August 10, 2022 from Prestige. Brought my car in for oil change at Newburgh Nissan. They informed me the rear differential not working correctly. Called Prestige back and they connected me to service whom they look over the car before purchase. Prestige added $800 to to the price at purchase to look it over. Normally I would bring to to someone to look over when purchase but I needed a vehicle literally that day. I bought the car now need a rear differential. Anyway called 35 days after the 30 days they stated they would warranty and made a appointment. Spoke to service and made a appointment on Saturday September 17, 2022. Service confirmed the rear differential. They said they would get back to me with a quote. On the day I brought the car in to be look at the sales office was closed. Gave service a few days to source parts. Called service back and they said it most likely not warrantied. Called sales and he stated the same but he stated he would talk to his partner to see what he can do. If Prestige comes across with some type of good faith measure I will retract this review. All mentioned is true and factual. Be advised before purchasing there.9/22/22 updateObviously there was not any intention to make good on their word. Also apparently the additional money applied is just a gimmick for the look over. If a thorough look over was done and this was found I would might have not bought the vehicle. It is not blackmail just facts.
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October 2022 by Kimberly Dent
LOL, I would guess by the response this is Jay! Clearly I wasn't going to leave a comment but I feel compelled to now that you would insinuate someone would leave a review and not be a customer. Actually I was a customer and purchased a 2010 GMC Acadia in 2019. I dealt with Wally and Saed (I believe was his name). It wasn't even the car I wanted, The car I was supposed to get was sold to another customer even though I expressed I was going to move forward. I have literally had nothing but issues with the car since I drove it off the lot. The first issue was with the AC. Then the pandemic happened and along with the rest of the world, work stopped. Then in Oct of 2020 I came in for tires. I dealt with Ed because Wally was no longer there. Ed quoted me a price. I took the car in got the tires and Jay tried to charge me almost $200.00 more than what ED said. (Which I later found out wasn't even the correct size tires, you would think the mechanic there would have caught that, which could have lead up to the following issue).Then in November of 2020 I started working again and was started driving regularly approx. 20 miles a day. My transmission started slipping on my third day!! I took the car back to you and Ed literally said the dumbest thing I have ever heard anyone say. He told me my transmission was slipping because the transmission fluid wasn't warmed up. Although I expressed to him, the car was warmed up for 10 mins and I had been driving for an additional 10 mins when the problem occurred, Assuming because I am female I would fall for it. Then Suggested I take it to someone who deals with Transmission. I have had to replace the transmission, there has been work on the suspension and now I need a new engine. Had it not been for the pandemic I would have been able to get you with the Lemon Law.Cocky and condescending is how I would describe Jay.I would not recommend you purchase a car from them unless you have a mechanic who can assist you.TELL ME AGAIN HOW I'M NOT A CUSTOMER!
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October 2022 by Tia Daniels
Purchased a 2016 Toyota Corolla from Prestige a few weeks ago. I must say they’ve made it such a seamless process. They put in extra effort to get me exactly what I wanted. Not to mention adding complimentary tires + new brakes and rotors simply out of good faith. The entire team at both Prestige and Highline Motorwerks has been super helpful and kind. I’ve definitely felt well taken care of from the very first phone call. Huge thank you to Ed, Allen, and the entire Prestige squad and the Service team at Highline Motorwerks! I would highly recommend!
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September 2022 by Lauren Arnold
Very professional and helpful. Easy to work with and had a great selection of cars.
