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March 2024 by Markus Hartel
Don't ever even think about going to Express Towing. ONE year after an unlucky accident I'm still dealing with issues not addressed correctly by Express Towing. Overpromised and underdelivered.
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February 2024 by Amber Grebeldinger
I went in for a photo inspection and regular inspection; very quick, and both gentleman were kind.Will definitely be coming here again.
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February 2024 by Bertha Rodriguez
I went for a photo inspection and was in and out. There were not many available inspection places that would take walk ins and I needed to do the photo inspection as soon as possible.
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February 2024 by Melissa Mercer
So the unfortunate thing in life is .....everyone 's experience is going to be different no matter where you go or what you choose to do.... or even the time of day. Well my express with this shop (AL with Express) was anything but positive!! As a matter a fact, I should have listen to my gut and not allowed my car to be towed to his shop! The only reason why I decided to allow my cat to be towed to Al's shop is because of his very nice Tow Truck driver who came to me when I called Triple A!! I told the driver I already had a mechanic but he insisted bc of the situation that I give Al a try!! Well, for starters, Al was very rude to me from day 1 that I had my car. That was a red flag that I ignored! I should have picked up my car that very day, but I thought maybe I was being impatient and overreacting so i did check him but I also chose to move on and continue dealing with him! Everyday that I called him, there was a different excuse/lie (i.e. I ordered the part, waiting on it to come). Before I go any further, when I dropped my car off, I had almost a full tank of gas and oil in my car!!! So the above mentioned excuse went on for about 5 or 6 days with even a quote being dropped in there that I should be prepared to pay!! Btw, I always had to call him, he was never polite or professional enough to give me a call to update me on my car which I told him I needed in a timely manner. So on the sixth day, he told me what time to come and pick up my car that he would be finished working on it!!! Yes!! Finally my car is ready!! Sike!!! Only for me to call him again before I get the for him to finally tell me he didn't do jack squat to my car...... so yes, he had been lying to me that whole time with every single phone call I made to him!!! It gets worse!! To add insult to injury.....one time I popped up unannounced to check the progress of the "work" and was told by Al that they were still "waiting" on the right part to come in!!! So I asked where my car was, he told me ot was in the "back"!! Again, sike!!! I soon found what "it's in the back" meant!! So remember I said had almost a full tank of gas?? They were obviously driving my car bc I had no gas left!!! Not only was gas tank empty, but so was my oil tank to the point where my car started smoking which it did not/was not doing prior to me leaving it at Express!! So needless to say again, I wholeheartedly regret that I didn't listen to my gut and had my car towed to my mechanic bc he's an honest Man, unlike Al!!!
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December 2023 by ROLF LOCHARD
Al is good.
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November 2023 by Carel Reisman
The good news is that the inspection was quick. The bad news is that the person who inspected the car was unnecessarily rude? If my husband wasn’t with me I definitely wouldn’t have stayed. Honestly nervous to review them in case they change their mind about submitting my photos. That should tell you what you need to know.
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November 2023 by Brandon Gibson
All i can think to write about this place is they are terrible at treating people with any form of customer service and they will basically steal your car from you and hold it as collateral. Head the many warning signs
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October 2023 by Kathleen Nicosia
Al (owner) and Tony (Driver) helped my family get to a much better place after a disaster situation. I can't explain how much they helped to navigate the situation.Tony was an excellent driver and skilled tower.Al is a "real person who wants to help" as my boyfriend put.I wouldn't hesitate to work with them again. They are NOT a place that will take advantage of you.In fact, they do what they can to prevent getting taken advantage of.I wish them the best for their future.
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October 2023 by Kristina Lewis
The city of Newburgh towed my car here because it showed I didn’t have insurance which I did and even squared it away with DMV. I called to make arrangements and the guy who answered was extremely nasty to me. I already had a rough week and am having health problems I didn’t need this. The guy had nerve to tell me I had to pay $150 just to come get stuff out of my car.You know what? You can have the car because I was trying to sell it anyways. My car was towed for no reason, I never broke the law. There was no need to be nasty over the phone, no need. I just lost my job so I can’t even afford to give y’all $150. The City of Newburgh should be paying for the expenses not me. I had insurance on my car the whole time it’s been on the road!I still have the title btw- so if you want to give me a few hundred, I’ll gladly bring the title to you and we all can be happy here. But I’m just letting you know, look out for some more bad reviews because that guy who answers the phone had no right to talk to me the way he did. You guys have no idea what my life is like at the moment, no idea :(
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October 2023 by Jo-Ann W.
Someone I know had their car towed here. When they contacted Express, they were told they would not only have to pay for towing but storage as well. Express gave them the option to leave their car there to cover the cost to which my friend agreed. Then, to top it off, Express wanted to charge 150 to get their belongings out of the car! What kind of business takes advantage of people like that?
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August 2023 by adassa henry
I went for a photo inspection. The guy who came to do the inspection had no manners and was very unprofessional. He kept mumbling his questions and when I asked for him to repeat the questions he sighed and moved onto the next question without even giving me a chance to actually hear what the question was and to give a proper answer.Update: Someone called to discuss my experience and to see why I left a negative review. Then proceeded to tell me that the business doesn’t make any money from photo inspections and that he’s thinking of not offering this service anymore. I told the person over the phone that I understand the business doesn’t make any money from doing these photo inspections but you guys are offering the service so people should get a pleasant experience while being at this establishment. If all these bad reviews are being left then maybe some sort of training needs to be offered to there staff on customer service.
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July 2023 by Barbara Thomascall
I came here for a photo inspection for my insurance. The gentleman who assisted me was helpful and accommodated my specific problem. I haven’t used the towing service but, given the quality of the attention today, I will call them if I need a tow.
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July 2023 by Deaton Clerical
After my battery died, Al towed the car to his shop. He completely charged the battery and went above and beyond to make sure I could get back on the road safely. Al and Express Towing will be my go-to from now on. Great price, great service.Services: General repairs & maintenance
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July 2023 by Marck
Never go to this place, I do not recommend it at all. There is an old woman there, all bitter, and they never want to work. I am going to report them to the city since I went a couple of times to do a state inspection for my vehicle and they did not want to do it. they refused.
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March 2023 by Elvis Girl
All was very kind. One has to have patients. I would recommend him to my friends.