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March 2024 by Vijay John
I see why contractors are taking their businesses elsewhere. For customer service, rude customer service.
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November 2023 by Ka C.
Poor service, stocking shelves or chit-chating know nothing staff when as where is a product twice in one visit different areas of the store. If it was not for HD website I would have been mislead in addition to asking about a specific product.
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August 2023 by Tracy Coffee
All sorts of flowers and plants at reasonable prices
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July 2023 by Maureen Parker
Got a lot and did not cost me too much. I will start coming here more.
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April 2023 by Jason M.
I don't frequent Home Depot - usually it's on an as needed basis if I ever need to fix something in my apartment. I was running errands with my parents the other day and they were looking for some industrial-strength drain cleaner; they knew that HD carried products beyond the standard Liquid Plumr, so we decided to stop in. The look and feel of this HD is the same as others I've been to. It didn't take us long to find the drain cleaner, and one of the employees who was working in the aisle saw us looking and made a few recommendations for brands that were superior to others. Upon checkout, the line was kind of long, but it moved quickly. They had multiple registers open, and the team members working were quick to get everyone out a quickly as possible. I know HD experiences can be hot and cold, but I was impressed with my experience here. The store was clean, well staffed, and before I knew it we were out the door. I wouldn't hesitate to return here for my home improvement needs.
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March 2023 by Papa Remy
Very nice workers. Willing to help. Making sure i got everything i needed
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December 2022 by Steven O.
Very poor customer service. Came to return an item. Waited for 30 minutes for a manager because the return needed a manager's approval. No manager showed up to the front customer service area. Ended up leaving and going to another Home Depot. Will never return to this Home Depot. I would rather drive extra miles to get good quality service.
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November 2022 by Paulette H.
Worst of the worst stores to shop in. There is no manager on the premises. Lots of young kids running the joint. They have no clue. Plus they spend so much time judging around with each other and socializing and kidding around that they disregard the customers.
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October 2022 by S. C.
This used to be the preferred Home Depot because of excellent customer service. No more! Staff are gathering, joking amongst themselves, seeing that one is hunched over (me) and NOT ONCE approaching to ask if I need help. When I did ask for assistance and complained about the lack of customer service, one smart ass said I didn't ask for it. I then explained excellent service would not wait for customer to ask. They are not getting paid to party!
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July 2022 by Justin A.
This is a very bad Home Depot. The staff is awful. Very rude. Better to order online or drive further to lowes.
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June 2022 by Patrice M.
I visit HD more often than a person should, and different locations just to mix it up. I can say that this location can be hit or miss (more hit tho) depending on what you're looking for. The guys in the paint dept are great. The nursery staff is nice if u can find someone, lol. The Cashiers are generally good, especially Janette, whose really nice and although floor associates are as rare as unicorns, if you can manage to "trap" one, they're helpful, some even going the extra mile except Terrence, whose CS is needs work. And trust me, as a former recruiter and trainer...he needs a refresher stat! We appreciate the white haired older lady who heard us being given half assed info and walked to the opposite end of the store to get us someone knowledgeable to assist us. All in all, This HD is ok. Except Terrance Dude needs training
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June 2022 by Joe Z.
I've never seen such a disgusting mess in my life there is shit thrown in every aisle all of the floors not to mention dirt purchased boxes that need to be stocked and nobody's doing anything the guy is like leaning on the cart outside looking at his phone in the parking lot everyone's dragging their feet and they just don't care. I'm so sorry for this establishment I gave them a bad review along time ago and I think it just got worse.
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May 2022 by John H.
The New Rochelle Home Depot is tremendously better than Port Chester, Stamford, Elmsford, and Cortlandt. It's so strange because you would think they are all set up the same, but the New Rochelle location has a better layout, more to offer, and seems to have exactly whatever you're looking for. The staff is very knowledgeable and helpful every time I've been there, but they never have enough cashiers. There's always a huge line to get out of there. But you know what, I'm not surprised. I work in construction and I'm at a hardware store or a Home Depot every single day, and this one is Elite. You will not be disappointed here.
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April 2022 by Danielle M.
The lines are always Long... But the service has always been really great. Staff is very helpful & store is pretty much always stocked with what I need.
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March 2022 by E. D.B.
Staff is very helpful!