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August 2024 by Billy F
I specifically went out of my way to visit this location to avoid the rude employees at the store near my house. When I walked in, I greeted the man at the desk with a 'How are you?' but he blatantly ignored me. As I browsed for shipping supplies on my own, the atmosphere of the store felt off, and it was clear he didn’t want to be there. When I was ready to check out, I asked how he was again, and still received no response. To make matters worse, he misspelled the recipient's name twice, even after I spelled it out for him both times. I felt like I was the burden, as a customer!
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July 2024 by Tina Crisci
I was the first person to arrive at this location as the doors opened today & was greeted by a very nice young man named Mike. Within seconds of being there, 3 more people arrived needing assistance. I needed a label printed for a return, but due to an error on my part, it was taking a bit longer to get done. Mike asked if he could assist someone else while I was fixing my error & of course I said yes. Not only was he incredibly kind, knowledgeable & patient with me, but was also that way with everyone else. And he even made us laugh with his wonderful sense of humor. Thanks to Mike, I got what I needed accomplished with ease & left with a smile on my face.
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May 2024 by Jeff H
This New Rochelle location tried to charge me for a box claiming my return could not be shipped in a padded mailer. . I thought thus sounded like a scam so I left and went to Scarsdale. Scarsdale took it in the same envelope no problem and confirmed no charges were necessary. Beware.
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May 2024 by Elissa Levy
Excellent FedEx store! Very helpful and kind staff. I went there to laminate and mail a drawing. The lamination service was outstanding! Highly recommend:)
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May 2024 by James Bond
Would not accept my package because two boxes were taped together. I shipped hundreds of packages this way, maybe thousands, and never had an issue. The manager tried to push his packing service so hard just to make a extra few bucks. Couldn't make a one time exception or even a complementary box. My package was secured, over 40 linear feet of tape. You could drop it off a building and nothing would happen to it. It was an express package and was close to closing time, so it had to be delayed to the customer. Horrible service. Super unprofessional. This place needs a new manager asap.
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April 2024 by John Canneto
Mike helped me with a few packages, including a guitar he packed up himself for shipment. Great service. Could have made my trip to this store any easier. Thanks.
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February 2024 by Garrett Gibson
Called in for some help and Cecelio went above and beyond to make sure that what I needed was taken care of
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December 2023 by Anandam Roy
Terrible staff at the desk. Very reluctant to assist and do his job.As soon as you step in, you would feel very unwelcoming environment. I was sent to QR code kiosk and that didn't work, got an error massage. Same thing happened for the person behind me. So, the staff had to came and scanned again and it worked and made a comment suggesting we were incompetent.This person should not be having any job dealing with people.I was here on 12/9/23 at 11:20 AM. The store manager can figure who was the staff.
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October 2023 by Jixi Fox
It was quite a drive to get to the location, I was hoping it would have great service, and it did. I had a great experience… I saw a associates helping other with a few obstacles. They were able to help me scan and package a return.The associate helped me checkout, grab some tape and candy.The location has everything you need, computer, package tapes, labels, birthday, get well and other cards, it had all the packing essentials and very well laid out.I won’t dread going here, as I know they have everything needed, located by a mall, so ample parking and easy access to get back to the highway.
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October 2023 by Leonardo Hernandez
I come to this location too many times since my wife loves to return everything she orders online. Just joking. Service is fast and efficient.
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August 2023 by Abhilash b g
Representative here was not very welcoming. Sorry to say this but my experience here was unpleasant :(
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June 2023 by Samir Misheil
6:58 pm front of the store closed door and the employee told me they are closed. Not understand why the sign said to 7:00 pm !
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March 2023 by Sue’s Reviews
The staff here is always so helpful and professional!
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February 2023 by Deborah Gresseau
I just spoke them on the phone and a man named Mike answered he’s not a bad person however he needs customer service etiquette and training . He was very short and snippy over the phone as I was asking questions. I’m sure and customer service. Jobs gets annoying and stressful however I didn’t do anything to you please just work on keeping your cool and taking a breath for the next customer and start a new page with them . I plan on picking up my order and maybe my review will change
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February 2023 by Ana Chavarriaga
Best shipping office I have ever been to!!!! Sooo friendly, kind, and helpful. Thank you guys for packing my snowboard so well :)
