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February 2024 by David Etzold
Very disappointing, I am a Costco fan, there was no interest in fast service. The Website's information is contradicted by the guy in the office. They tried to up sell me. Hard Pass!
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January 2024 by Olga Paulino
Excellent
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December 2023 by Ivan Herko
They asking to come 15 minutes prior to your appointment time then it take them 2 hours to swap 4 wheels.They said that they will call me when my car is ready.I went to shop to Costco for 1h15mi then I was siting in waiting room for another 45 minutes.I went to check with mechanic and he said that my car is ready and keys are in front desk from 20 minutes ago.No one called me during time I was in waiting room.Keep away from that tire shop.One thing I have to say that employees in Costco store were very helpful.
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November 2023 by M Rios
Excellent, fast service. I will make this my default store. Had been going to the Yonkers store l, but their service has gone down a lot. And there is a Costco gas station at this site. Win win!!!
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July 2023 by Jose Anthony Imperial
New people and new management. Out of all the Costco I went to in NY this one is the most professional and friendly of them all. These mechanics are extremely helpful and friendly as long as you treat them as you would your family. Got my tires changed and they told me things on my warranty that they could do that the other costcos said they don’t. They were also fast and called to say they finished. Good job New Rochelle! Outdid yourself here.
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April 2023 by Concepcion Quezada
I called this place trying to find information on how to install 4 new tires on my car. The person who answered the phone was very rude and unprofessional. I decided to call other places and found and amazing place, ( Mavis I’m Boston Road) were I was treated with respect. Fortunately, you are not the only company in this business.
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November 2022 by mo harun
Average wait time is one hour and half. There is no motivation to change it. The bays are idle as the worker check his phone. This is tire rotation and balance. Routine work with a fixed amount of time to complete. Your work order sits on the front desk until it is seen. Hardly a place to get upset as they will stratch your car or rims. We need management eyes to improve here. Obnoxious. Or lack of training. White car with appointment been on lift for one hour already. Asked for a manager took ten minutes to get on the phone. Sad.Update: Tire rotated after manager's intervention. Result: Trire pressure not checked. Lead for balance not removed on all four tires. So in effect I wasted my time.
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November 2022 by Farzana Begum
This was the worst service ever, extremely unprofessional, appointment did not mean anything to them. I made an appointment for 2:30 pm and they didn't start looking at the car until 5:30 pm. They're excuses for the delay are, we are on short staff, people from previous appointment came late, and they have made conflicting appointments for multiple cars. They did not put in the spare tire back in my car in an organized fashion and left a big mess in my trunk. Customer service was also terrible, workers were rude, unprofessional, hasty, and very slow at working. I would have given a zero if possible.
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September 2022 by Aleyamma John
Tires were replaced on last Thursday. Keith and his team was excellent. Keith was very patient,polite and knowledgeable
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August 2022 by Charlie F.
it's been an hour and a half since my morning appointment time and my car hasn't been looked at
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August 2022 by Hien Tran
They dont have enough people to work here.Even you made an appointment when you come to drop your vehicle still have to get line first come first service. Each customer take at least 10 minutes because they come here to purchase tires and the staff have to make a phone call to check and order.Yes its cheaper but it is killing you with the long line.
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March 2022 by Jenn
Best prices I've received when on the tire hunt.I also like the ability to walk around Costco while waitng instead of just waiting at an auto place.KNOW your size because Even when knowing my size they made me question myself and go back amd look or snap a pic of the inside of your door.
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December 2021 by alpha aa
Usually very busy. Good polite and knowledgeable staff. Ample parking. Better prices than regular tire shops and more services included.
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December 2021 by DaLuna
I went in yesterday to get my tires installed. Luckily I went in yesterday without an appointment so they were able to do it the same dayKeith I believe his name was it says on my receiptwas very helpful had so much patience trying to find other tires brands available at a different CostcoBut I ended up getting my tires here installedstaff was very friendlyI would definitely recommend
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November 2021 by Luna S
I went in yesterday to get my tires installed. Luckily I went in yesterday without an appointment so they were able to do it the same dayKeith I believe his name was it says on my receiptwas very helpful had so much patience trying to find other tires brands available at a different CostcoBut I ended up getting my tires here installedstaff was very friendlyI would definitely recommend