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July 2023 by Ann Marie P.
I Purchased lamb chops at this location the expiration date was circled but it within the use by date. It was spoiled. The second occurrence it was salmon with no expiration date and it was spoiled. Please be careful of the meat and fish it could potentially make you very sick or kill you. I returned it. Thank goodness I was the cardholder or they would not refund my money. No one can bring it back on my behalf. NEVER AGAIN will I purchase any meats or fish from them!
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July 2023 by Sandip M.
Like typical Costco warehouses this one has good prices, helpful staff and even sells gas at prices 15 or more cents cheaper than regular gas stations.Then why the three stars? Because the store manager and those in charge of inventory need to step up their act. A lot of popular items are frequently out of stock. More so than in neighboring warehouses like Yonkers and Nanuet. Another problem is apparently unique to this New Rochelle location if we're here a few minutes before closing time We see l-o-n-g lines at the check out counters where tempers sometimes run high and checking out can take 20 or more minutes. Whereas with thinning numbers of customers there should be no lines and they be out in under 5 minutes. The reason? About three fourths of the manned counters close, and also more than half of the self checkout stations. This is a lose-lose situation for all, including the warehouse, I'd think, since they still have customers till 30 minutes past closing time.
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January 2023 by Isaac B.
Only Costco in lower Westchester with gasoline. Always full of clients. Not enough handicapped spaces and regular people park in them.Because of the gasoline and easy out of 95, people come from many places outside the area
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January 2023 by Toula H.
I loved this Costco ... I live in Nassau county but my local Costco was such a disaster I had to come to this one to first get a replacement card which was so simple and easy . The lady was so sweet and kind and then shopping here was so completely different then shopping at the westbury location. This store was not over run by mobs of people , I had the freedom to walk around and shop at my pace with our feeling the pressure of people rushing me behind me . I liked that I can go get milk and eggs and not be blocked by people , I liked that I can stand somewhere for a few minutes deciding on what products I want . Only reason I didn't give them 5 stars was the check out process took longer then expected.
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November 2022 by Tony G.
This Costco has been my family's go to for years. I don't have many costcos to compare it too, but it's definitely large, has good hours, and has gas if you're looking for that.It's just a very busy location. Parking and getting in and out is honestly a nightmare sometimes just because it can get so busy especially on weekends. I encourage you to go early morning or weekdays. They have Great products and I'm always eager to get something there, the clothes are good too!The food court is great, easy to use, and the pizza I got was great! I tried to take photos of the store but a cashier told me to delete my photos I took as she saw me take some lol. So unfortunately none of the store but, but still it's a decent place!
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August 2022 by Karran D.
I would never visit this Costco again. I come here every week as I've been a member for over 8 years. Today I was walking in the entrance with a crowd and no one showed their membership card. "Al" at the front door started walking to me with an attitude asking to see my membership card. I told him it's in my pocket. Meanwhile this is all happening while everyone else is walking in without showing their membership cards. He started to get rude and is telling me if I have a problem I can go speak to a manager. What kind of employee talks to their customers like that? Why was I profiled out of everyone else to show my card. Is that fair??
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August 2022 by Jay P.
Great value great quality easy to return items if there is an issue and as crowded as it may be the lines move rapidly
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March 2022 by Dee L.
Everything you need to find They clean the bathrooms regularly The hot dogs are delicious The demonstrators are very nice The gas prices are cheaper than elsewhere You can always find a parking spot
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March 2022 by Day D.
I needed help trying to pump my gas after paying ,gas kept stopping ,I see 2 guys right in front of me talking with the small logo that said gasoline and I ask them "hey guys you work here right? Can you help me something is wrong with the gas hose There was a younger guy (the rude one) and older guy (nice guy)and the young one says " no we don't work here " The older guy than dismisses the younger guys comment and explained to me that I had to push the hose in more and than it finally worked. Thx:) I was online for 20 minutes and for that younger guy maybe 30 year old to say no he does not work there was very rude. Maybe he just didn't want to work IDk
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December 2021 by Keith W.
Absolutely horrible service. Jay at the door was an absolute nightmare. Go to any other locations than this one. The customer service is an absolute joke. If I could rate this location lower I would.
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December 2021 by Pat F.
COSTCO GAS STATION I step inside this Costco Wholesale once, maybe twice a year. On the other hand, I frequent their gas station maybe every two weeks. I'm always in the area, so it makes sense to purchase my gas here. I get the wholesale discount, plus an additional 4% using a specific credit card. It's definitely worth the visit. There'll possibly be a Hybrid Vehicle purchase in the future, but for now gassing up here will do. TIPS: Fuel Grades: Regular and Premium Accepts Debit or Visa Credit Cards Only Hours: Mon - Fri: 6:00am - 9:30pm Sat: 6:00am - 8:00pm Sunday: 7:00am - 7:00pm
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October 2021 by Cam E.
The New Rochelle Costco is our 2nd choice here in Westchester aside from the Port Chester location. It's convenient, off I-95 (as many stated here), and this one has a gas station for those of us who have not yet switched to an EV. Aside from the convenience, it gets swamped and crowded, but the lines do move quickly. The layout is a bit haphazard. ***The toilet tissue supply was all gone at 12 noon - it was Saturday thus not surprised. Arrive early *** **Mask wearing enforced. Plenty of hand sanitizer stations throughout **
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September 2021 by Marilyn V.
Although I didn't find what I went to buy overall the place is fully stocked and clean and parking was easy, free parking lot. I went looking for the David's brand chocolate cake. But I was not able to find it. So I purchased the tuxedo cake which was a hit at the birthday party.
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August 2021 by Stan P.
9:35 and store isn't open. Tons of people standing around. Seems like nobody knows what they're doing.
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July 2021 by Jennifer A.
I come to this Costco often. And when i say often it's been like 20 years. As a mother and sometimes an instacart worker, this Costco is not as bad as you would assume in the Bronx/new Rochelle area. It has plenty of parking, a gas station with discounts prices for members with long hoses to fill your car, self checkout and the lines move quickly. They have a kiosk machine to pre order your food and pick up at the window. Self checkout doesn't take cash or EBT And uses a scale to weigh out your items. Workers are friendly and store is organized. Got my glasses with Christina M, the optical manager, and she was great with customer service and helping me learn about what glasses works best for my face.