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March 2024 by Dina Daas
Car is absolutely filthy
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January 2024 by Milton 1
This location is not the best it's a little dicey in New rochelle!!!!
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January 2024 by Phil Chernin
I was 5 mins late for my Saturday reservation. They had closed. I had opted for on-line pre-check-in so i was supposed to just pick up the car and go. There was an employee still there, checking in returned vehicles. But he refused to give me my car. Not to mention there was a snow storm brewing and i was stranded. The Supervisor at the 1-800 Avis number i’m pretty sure was a human but behaved like a poorly programmed computer.
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November 2023 by konz Steeds
Nice staff fast service
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October 2023 by Jennifer Grosberger
So everytime I reserve a car from here I have no problem. Just show up early on a weekend BUTTTTTTT! These cars are always dirty! Clean your cars for your customers please!
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June 2023 by Randy Wired
The gentleman at the counter was great. Really great customer service.
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May 2023 by Robert Boczek
Last time I rented from this location, I got a large SUV as I was transporting a few larger items to NYC. I got the car in the evening and was planning to drive to the city early morning ( I was returning the car in a different location). In the following morning as I was driving to the city, one of the tire sensors was signaling there is something wrong with the tire.I stopped and checked and to me it looked like it might be because of low pressure. Total trip that I drove was max 20 miles. As I was returning the car to location 220 W 31st St I did not have a chance to mention the tire sensor thing. Besides, sensor stopped flashing so I assumed everything is ok. To my surprise, one month later I received a letter claiming there was an issue with the tire and I caused it. Ended up getting charged $90 for it.Being Avis customer for years, very disappointed with how I was blamed for something I definitely have not caused. When asked for the evidence and pictures of the damage, I was told they are not required to provide any photos. To me, looks like Avis can charge their clients for whatever issues they want even months later and are not required to provide any documentation. I strongly advice reconsidering renting from Avis.[Edit]: Avis team reached out and my case was re-reviewed. Additional charge got reverted. Appreciate Avis' team help with resolving this. Bumping to 4 ⭐ as my previous experience renting from that location was rather positive.
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March 2023 by Chris Justiniano
Great service always quick. You’ll be in and out before you know it.
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February 2023 by mari p
This place never has a line. Always prompt and cars are always ready to go. Never have a problem. I always get a great car.
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January 2023 by M P
This place never has a line. Always prompt and cars are always ready to go. Never have a problem. I always get a great car.
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December 2022 by Shelly-ann Millwood
Worst experience ever, would never recommend or come to this place again, my car was in the shop and i needed to rent a car for a few days, they refused to give me a car just because i had an debit card and not a credit card, i was coming from so far , and i had to take a taxi back home, i was so frustrated, but nevertheless i call my car manufacturer and they provide a rental for me , so i can get around while my car is in the shop.
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December 2022 by Peter Segreto
The guy who I dealt with at the front desk was informative and friendly but the car was absolutely filthy. No compensation for me having been given a disgusting uncleaned vehicle that I was only told had a slight cigarette smoke smell to it which wasn’t an issue since I vape.
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December 2022 by C.C
Fast service. When you do everything online. You are in and out within 2 mins
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October 2022 by Carlos Soderstrom
My Experience with Avis was great! The staff was friendly And Professional thank you Avis!
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September 2022 by Joshua
Avis sucks it has changed and no longer takes debit cards to get a rental. Will not be back. Enterprise takes debit credit.
