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December 2023 by Randy Ramsaywak
Tiana was particularly helpful, efficient, professional, and very nice. She made the transaction over the phone feel seamless, when it otherwise could have been quite challenging.
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December 2023 by Rebecca Irwin
The worst furniture store ever. Do yourself a favor and don’t buy stuff here. Because they sell low quality defected furniture and provide no warranty or customer service.Initially, I had a pleasant experience with this store ; however, that changed drastically after I made my purchase. The furniture I received was in poor condition, and when I contacted the manager to address the issue, they were dismissive and incredibly rude. It’s disappointing that the customer service took a nosedive post-payment. I wouldn’t recommend this store due to the lack of quality products and the disrespectful attitude exhibited post-sale.
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December 2023 by Anna Marie SCHWAB
I'm very happy with my new living room furniture. It was delivered earlier then scheduled but that was not an issue. Everyone acted in a professional manner and the tables were put together well. Overall I'm a happy customer.
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December 2023 by Raymond Chankasingh
Won’t buy Ashley furniture …. Very dismissive.I wanted a specific piece of furniture listed on their site and they were trying to sell it without me seeing it first hand.It’s hard to purchase something you can’t touch and feelRaymour and Flanagan it is
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October 2023 by Sharon McCalla
Tiana was very personable and knowledgeable of the bed I was interested in. The challenge I experienced which wasn’t the best is having to call back to ask a question. The call tree is too long and I wasn’t able to reach the store despite numerous attempts.
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October 2023 by Sal Strazza
Ashley Is (Horrible).. They Sent Me The Same Damaged Sofa Twice . They Refuse To Exchange It & Are Still Sending Repair Men a Year Later. Brand New Furniture Shouldnt Need Repair Never Mind 4 Different Repairs ..I Wouldnt Recomend Ashley To My Worst Enemy.. They Sell Defective Furniture ..
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October 2023 by Nicole Pace
Three sales person showed us several choices. Walked with us and told us our options. Very friendly and knew everything about each couch. Pointed things out we never would've seen. Very satisfied
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October 2023 by Mesut Kose
We thought we know what we wanted before we got to the Ashley store in New Rochelle. We were looking for a loveseat and a sofa, and we had been searching for it online and i the stores for several weeks. The sales rep, Mrs. Donna Morgan, was so friendly, patient and understanding that she steered us thru all possible options without a single feeling of "being pushed". She insisted to take us to the other end of the store just to feel the materials and sit on the sofa itself countless times, just for the sake of getting rid of any doubts and discomfort in our minds. She even did not lose her natural smile when we changed our minds in the very last second after she had completed most of the paperwork. This was the most pleasing shopping experience we had in so many years. This in fact was a reason why online shopping can/should never replace the experience in the shops -at least for such items like you need to see/touch for yourself.Thanks again Mrs. Donna Morgan, and thanks Ashley Furniture for having her.
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October 2023 by Damyan Monroe
Donna acknowledged me as soon as walked through the door even while she was helping another couple she took stock of exactly what I was for as I searched the show room floor. With her immediate help I was able to choose a piece I felt comfortable with and Donna did the rest !
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September 2023 by Radha Persaud
I had a terrible experience at this location. The employee was so eager to get her commission that the main detail was overlooked and not mentioned.I suggest reading the fine prints yourself especially if you’re purchasing a sealy mattress. They are a third party so getting any assistance is impossible. Sealy refuse to offer any compensation since the purchase was not made directly from them. I figured this review might help a few people.
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August 2023 by Prettygirltee
Manager was very nice and helpful. Was able to get a bed and base for my daughter
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July 2023 by Matt Strati
Timik made this buying experience easier than I could have imagined. Very helpful and he definitely knows his products! I was able to find everything I needed for my apartment. Without Timik’s help I’d probably still be looking. He’s the guy to go to at Ashley’s.
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June 2023 by Elianny Bonilla
Professional, pleasant funny, sweet is simply an understatement for Belkis at Ashley Store. She was great it helping me see the vision as if she was in my home. So strange, but I actually felt at home there. The environment was clean friendly and warm. Thank you Belkis for all your help. My place now feels like a home thanks to your guidance.
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June 2023 by Vermel OLIVER-ROBINSON
Mrs. Belkis Girgenti and Dinorah were very kind,helpful and patient. They worked tirelessly to ensure our experience was a great one. We were able to purchase two rooms of furniture 40 minutes before store closing!. WE ARE SO GRATEFUL AND SO HAPPY FOR THE GREAT SERVICE AND HELP
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June 2023 by Al Pieretti
Belkis was our salesperson extremely friendly caring and just plan Nice, she made our purchase enjoyable.
