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November 2023 by Hans R.
Many out there have "dissed" this store. And in the early "Tops" takeover days I might agree with you. I was there today and loaded up a pretty hefty shopping cart. I cannot find any faults with the way the store is currently run or set up. I find their pricing extremely competitive. On par with the area market leader "Shop Rite"! And in some cases they can beat Shop Rite and you'll have a better shopping experience. And their "app" beats Shop Rite's hands down. And you won't have the pricing discrepancies that plauge the Shop Rite store. Every item that was supposed to be on sale or stated on the shelf was properly reflected on my register tape. NO ERRORS! So for your own benefit and for the employees there who work hard to give you the best shopping experience I wholeheartedly endorse this store. See how it goes for you! H.Roemer New Paltz
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August 2023 by Josh B.
Sigh. The low ratings are in part because someone got bad oysters here and someone else got thrown out for riding an electric scooter in the store. I wish I was more of a partier, as there was a decent assortment of hard ciders but only in multi-packs. In a perfect world, Tops would try to bring some of its Buffalo-area favorites like loganberry drink further south, but at least they have Yancey's cheese curds. The fruit salad was decent and the store-brand watermelon-flavored water was refreshing on a hot summer night.
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April 2022 by Maria S.
If I could give this over priced shit hole a zero I would! This supermarket is awful! They have the WORST produce Out there! Even their bagged produce is sketchy. They never have anything in stock, EVER. Don't even bother with Insta cart because everything you order needs to be replaced with some garbage they they do have in stock! They should shut the doors on this store and make this a super shop rite !!!
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December 2021 by Shel B.
Customer service is rude! There's a nasty older woman under five feet tall with long hair and glasses, no makeup. She's rude! Tops had the worst nasty people I've ever seen. That's why I shop at Shoprite, the people are so much nicer and the quality of food is better on all levels!!
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September 2021 by Stan B.
Have not been in a Tops Market in 11 years since no longer in western NY. This store was very good. Rep in customer service was friendly and efficient providing me a Bonus Plus Card. A store employee in an aisle warmly greeted me on his initiative. Cashier at aisle 9 was friendly and professional. The store was clean and products were well supplied and most prices were good. Had hoped to find Kimmelweck rolls but didn't, however, did find a 12 pack of Pepsi cola soda shop cream soda. Overall, the store was very easy to say well recommended! Wish it was closer to NYC.
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March 2021 by Shanna Y.
I bought oysters and found most of them not fresh. It's a kind of waste money. Don't buy oysters there!
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March 2021 by Steve T.
I may know this bagger. I as soon as I finished underloading my cart I look up and see 5 bags at attention with a young man beside them seemingly guarding my stuff. How the hell did that happen so quick and efficiently, sure, but where are my Slim Jim's, Rolling Paper and six pack of Rolling Rock ??!!? Amazing, before I could open my mouth the young man handed me a small bag with the Jim's and Rolling paper and said, "Sir, Your six pack is on the top of bag 4, enjoy your evening and thanks." ---------'Enough Said'
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January 2021 by Alex T.
There's a kid that works named Oceanus, and he is the most elite cashier I have ever had the honor of allowing handle my groceries. The finesse with which he bagged my produce, the way he nestled my tender heirloom tomato into a romaine lettuce bed, as if swaddling a newborn child, rendered me speechless. Only a single tear managed to escape my eye as I stared in complete awe. I watched him size me up and just as I suspected, pack my bags accordingly to about how much I can curl with each arm (I checked this when I got home by weighing the bags: 10 pounds for my right arm, 7.5 for my left, exactly how much I lift at the gym). As if that level of care and attentiveness wasn't enough, in what is what I assume was an extra effort on his part to prevent tearing of the paper bags provided by the store, Oceanus somehow managed to make all my items fit perfectly together in the bag despite their irregular shapes and sizes. I'm pretty sure I saw his name as the high score on a Tetris machine on the NJ boardwalk, so that makes sense. That night as I lay awake, playing the encounter over in over in head, I came to the realization that the only way that he could have pulled off such a god-like level of bagging was if he was the Avatar, master of all four condiments (mayo, mustard, ketchup, and sriracha). I will be returning and have recommended this establishment to all my family, friends, and any stranger who will listen.
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October 2020 by Jeffery C.
There's a kid that works named Oceanus. When it comes to bagging groceries, he is a god amongst men.
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August 2020 by Joseph Dominick F.
If I could give ZERO stars then i totally would because Tops Friendly Market isn't friendly whatsoever, yesterday I was in Tops and there was a skank woman who was the manager and a guy who was an employee and they both tried kicking me out because I had my scooter inside the store and was kind of riding it around because I was rushing to get my ingredients to make dinner at home and just wanted to get the hell out of that "Tops Un-Friendly Market" Store
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August 2020 by J B.
Outrageously expensive, but then again I am not from this area and told that is the way things are here. In addition, I noticed a number of practices that during the current public health emergency I am not comfortable with - there is a right way and a wrong way to wear a mask. If proper use is not enforced they store needs to bear responsibility.
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April 2020 by Nick F.
COVID ALERT!!!! The corporate office is not enforcing the executive order requiring people to wear face coverings in their store. For the second time in a week, I have complained to the customer service personnel about people going around the store without masks. They gave me a number to call and the corporate office said they are not requiring shoppers in their stores to comply with the order. Somebody did the math and determined it would be more profitable to put their employees and customers at risk rather than address the few inconsiderate people putting others at risk. I GUESS THE EXECUTIVES DON'T NEED TO WORRY ABOUT BEING EXPOSED IN THEIR CORPORATE OFFICE BUT THE WORKERS AND CUSTOMERS HAVE TO TAKE THEIR CHANCES AS A MATTER OF POLICY!
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March 2019 by Shannon M.
Good experience until I reach the front end the overnight cashier on tge weekend who name is lizz is rude and mean and has a bad attitude . Never in my life have i got treated so badly by a cashier at a grosery store before.
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September 2018 by June F.
I want to start by saying that I'm from out of the area and was so happy to see Tops had such a great bakery area. We purchased a cheese cake for our daughter and her friends and it was delicious! The store was clean and well lit. They had so much more than the other local supermarket. The cashier was super friendly and my daughter put her phone number in and said that she recently got a free $25 gift card for gas from this store. We were pleasantly surprised. I'm glad it's so close to her apartment.
