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December 2023 by Vann Michael
Well lit and clean station at the Port Auth NY location. 2 attendants were Very Friendly and helpful!!
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September 2023 by Faith Taylor
Best bus EVER! I use trailways all the time. I have used every bus company and this one is by far the best experience on a bus, always. The drivers are so kind and fun. Rides are always smooth. I just wish they would expand and go further so i would never need to take another megabus ever again. Thank you for such clean, easy and safe travels you provide!!
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September 2023 by Charles Eldering
If air travel was as easy, convenient and safe as this bus trip from NYC to New Paltz it’d be a better world. Driver was super polite and we got in 25 min early.
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September 2023 by althea williams
The bus was on time for departure when I was going. The bus was s a half hour late to arrive. Getting back to the city, the bus was more than a half hour late for pickup. Which made the arrival to the city extra late about an hour and a half.
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September 2023 by Andrea Bourgeouis
Very scary being there at night waiting for the bus. Deserted.
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August 2023 by Sandie Green
You can purchase tickets ahead of time. Have express and local choices. The bus was clean and quiet. On time pick up.
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August 2023 by jaamal daley
It is clean not enough place to sit bathroom is not that good. Buy food on 42st not in there at all. Walk down to block prices get better. Lol
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May 2023 by Shooting Star
So I was pulled off the bus and told I look like a suspect . The suspect being a tall white man with a beak noise and brown fishing bucket hat and a long trench coat . I am a small women who was wearing all gray with a tan.taken off the bus where riffles and automatics were involved. If I fit that suspect and look no where near them all NYC in trouble. We need a better vision program for the officers then. Penn station where they pulled me off . Nothing in the news and no suspect photos like that on any police blotter .
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May 2023 by Sam Catalanotto franky
After calling a number of bus companies. This is by far the rudest bus company staff to speak with in the Hudson Valley. On two separate accounts this was my experience.
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April 2023 by Taylor Polchinski
Trailways is a reliable, easy way to get directly from New Paltz to NYC and back.
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February 2023 by Maxim Stoupnikov
Travel back and forth every week, buy a monthly pass or a book of 10 if you want to save money. The drivers are good and experienced.
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January 2023 by Crystal Mapp Traore
Omg why have I never used them before. When I work in New Paltz they are who I will use to get from Manhattan. Convenient location in port authority bus terminal and they put you off right on Main St. Not sure how it will be to get back to the city with a suitcase, since they are coming from Albany and make many stops before New Paltz, it seems it would be crowded going into the city, but it is heaven going out from the city.
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November 2022 by Keri S.
Front desk workers are extremely rude. If I could give zero stars I would. I was given an attitude for no reason, and I remained polite throughout my entire interaction of buying a bus ticket. This has happened to me on more than one occasion.
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November 2022 by Jonathan Arp
Would recommend booking elsewhere if you have any other option. The bus never showed up and I missed a flight. No refund was offered. Just a frustrating experience all around.
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October 2022 by Lydia Kenchen
What can I say about a bus stop? A bus stop is a bus stop, is a bus stop however it was comfortable. I was able to get some coffee, which was not bad at all next door. Trailway bus station very clean. Oh if you're getting off at this station they do have taxi cabs waiting.