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July 2024 by Lisa Olson
Was $45 GEL pedicure rushed beyond belief. I left with cuticles still stuck in the corners and sides of my toes, dead skin I specifically asked him to file he snipped at twice and didn’t file at all leaving it in worse condition for further peeling. THEN he proceeds to put only one coat of color on my toes and go to the clear. When I complained about the color being too late and too transparent, I was told “it matched my blouse”, as if that were relevant to me having it on my toes for the next couple of weeks! I really wanted them to do it correctly right then and there on the spot, but I was getting looked at like I was insane and felt like I wanted to cry so I left. Best part, Is you try to call them after you recompose yourself and the phone goes STRAIGHT to a recording that there’s NO Voicemail set up and then hung up?!!! Three times at 4:00pm and you were not closed???
I wish I could “post the photos” of my toes!!!
Stylist: I don’t know if it matters that it was a young man, I have never had a man in the Polished Salon and I’ve been going there since they opened. I’m sure men are quite capable, but this young man rushed through the entire process if he had somewhere else to be!!! Even when I “showed” him what needed to be done he didn’t do it?????♀️
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July 2024 by Candy Jones
I really wanted my toenails and eyebrows done after being on a plane from Texas to New York. I just wanted a couple of hours to get back to myself and feel nice after traveling with 2 young kids. I've not been to this nail place in over a decade since I moved from New York, but coming back to Polished Nails was a bummer. Before we walked in, we got a call from Polished Nails asking if we're still coming. I do understand that it was the 4th of July and I'm sure others were wanting to get pampered, too; however, we came with my 7 year old daughter, 6 year old son, and 1 1/2 year old nephew. My daughter had a pedicure. She sat quietly the entire time. My son and my nephew were also well-behaved. They were sitting in the lobby watching something on an iPad. It still felt as though we were an annoyance. Right after my sister was done with her manicure, she pointed towards my daughter and I, which is when I saw one of the male workers put his hands in the air and his head back as if frustrated. I was dismayed after that because we tipped and paid in full despite the awkward interaction. My parents are deaf, I grew up signing. I understand gestures more than you may think, but I think anyone would have gotten that one. It was embarrassing. Still, I was conversing with my mother in sign language and we were being stared at. I'm sure I looked mad, but I was shocked at what I just saw. I was also trying to explain to my mom what happened. As we were getting ready to pay, the female worker asked if we would tip. Twice we did, but if you have to be so bold as to overcharge and make rude gestures, we just won't come back. Not only is everything bigger in Texas, kindness is not lost on them! I hope y'all stop gaslighting others on their reviews of your business and be accountable. Most of your reviews are not great.
P.S. My sister's chrome Nails are peeling already.
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May 2024 by Kelly Leprohon
I’ve been to Polished 3 times now and they are great. I moved up from Brooklyn a few months ago and was worried I wouldn’t find a salon to do my UV fills up to par. This is my favorite salon I’ve been to in a long time. The shape always comes out exactly as I asked for and lasts a long time. Highly recommend!
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March 2024 by Elizabeth Roberts
Best nail salon in New Paltz!!! It’s spacious, and very clean. The staff was friendly and did a great job. Comfy chairs and clean furniture. Nail techs wore gloves and everything was highly sanitary. They accept card but prefer cash and have an ATM.
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March 2024 by Emily W.
I can't say enough GOOD things about polished! I have been going to Val (the owner) for manicures since they opened. I have never been disappointed! she is incredibly kind, clean and professional. she does an amazing job every single time! All of the ladies that work there seem very kind and genuine. A very positive environment, fair pricing and the cleanliness of the salon is refreshing! I would recommend Val and the rest of the awesome women that work there to anybody! you will not be disappointed!
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January 2024 by Deanna Metz
Great service and very welcoming! Large and clean salon. I’ll definitely be back.
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January 2024 by Novie M.
I've gone here for years and I always enjoy my experience. I've brought many friends and family along with me who have also enjoyed it. Fay (I believe is her name) always does a great job on my designs! I'm usually very indecisive so I show her a couple pictures of different yet similar nails from online and she puts her own creative style into it and combines them! Comes out beautiful every time! Have no complaints! These are gel-x nails, highly recommend if you don't usually get your nails filled often and want them to come off without pain! Update: I got these done 2 days before my birthday and some of them broke off a day after getting them done.. soo I didn't even have the nails for my birthday!!! A week later and I only have 5 nails left... I spent $110 just for 1 days of all my nails. I'm not happy.. this is the first time this has happened, I would like a refund but we will see if this happens. I'll keep updating review if they do.
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December 2023 by Virginia leitner
Very friendly and always do a nice job!Services: Foot massages
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November 2023 by Kaity Ebert
I’ve been going to Polished since Aug. and every time they have been great! My nails have never lasted this long and they are meticulous in making sure they are right! Faye does amazing designs including for holidays! I definitely recommend them!
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October 2023 by Anne Hancock
Faye “nailed” it with this cute and subtle Halloween design. Highly recommended for an easy peasy mani/pedi or something more intricate like this!
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October 2023 by Brittany
I've been coming to polished nail spa for over 2 years now & have never loved a nail salon more! I have two people I use & they both are fantastic! They take walk-in's but I always schedule an appointment (i dont want to risk walking in & not having any availability with my favorite nail techs!) Always beautifully done & in a timely manner! They can do just about anything on your nails!Services: Foot massages
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October 2023 by Cari DeLong
Ive had pedicures, gel and acrylic manicures at Polished. Faye was able recreate detailed nail designs that i showed her from a photo. Every service has been fantastic. I highly recommend.
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October 2023 by jessica abrams
I’ve been going to polished for years. James and Faye are meticulous at their work and will not let you leave until they know your nails are quality. I always bring pictures or ideas of design and they bring them to life or even make them better!
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October 2023 by Pickles In a Jar
I got gel nailpolish done with acrylic nails. I've been getting my nails done every 2 weeks for about a year now and never have they ever chipped before the 2 week point. These chipped in 3 days. Not to mention the expensive price they charge for mediocre nails. I got diagnosed with COVID 2 days ago and called them and told them my nails were chipped but I wouldn't be able to come in until I test negative to fix them. They said unfortunately they have a 3 day fix only policy. EVEN WHEN I HAVE COVID??? Even though I've been going to them for months despite their outrageous pricing, I will be finding a new nail place.
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August 2023 by Lynn S.
Did a half ass job on my pedicure. Went away with the rough skin on my heals that I specifically went there to get taken care of.