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February 2024 by Diane Bentivegna
I am glad this Verizon Store found a home here in New Hyde Park. They are accessible, very helpful, and always willing to offer good tips and advice to maintain my devices. Special kudos to Chris who worked especially hard to help me select a new phone and accessories that suit my needs. I hope this store stays in our community for years to come.
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January 2024 by Daniel Silver
Worst imaginable experience. I ordered my phone through the Verizon Wireless website and selected express store pickup. Everything is paid online and then I am simply supposed to go to the store and collect the phone that is marked as "in stock." I get the email that the phone is ready for pickup. Simple, right? No...On my first trip, the IMEI number I was supposed to get was not the number on the phone they had. It could not be given to me.After 2 hours, I was told the best option was to cancel the order and try it again. However, there was some problem at the store so I was told to reorder the phone again and come the next day to pick it up. Annoying, yes. But things happen.Done. Phone is reordered. Day two, should be a simple pickup. I get there, and after just a few minutes, the manager, Chris, said the phone would be mine. He had no idea why there was a problem the previous day. Right after he marked the phone "picked up" he said it showed I owed $154. I owed nothing since it was all paid through Verizon. Chris acknowledges this and had no idea why it was showing a balance, and suggested I just cancel the order and place it again at the store. However, since it was marking "picked up" already, this was a problem. Shrug from Chris, who suggested calling Verizon at 611. After an hour and a half wait on hold from Verizon, I get repeatedly told nothing could be done since the phone was already picked up. After calling people for 3 hours (meanwhile, Manager Chris just talked to other customers, completely uninterested in helping me), we finally had the order canceled. Chris said he could give me the phone instore for the exact same price. I was extremely reluctant, since I had such a terrible experience, but I really wanted the phone that day since it was for a relative who was leaving on a flight that evening. He assured me it would be the exact same price. I repeated this multiple times with him, since I was beginning to smell a scam. Paid the bill, and then realized it was not the same price. "The store sells the phone for more than the Verizon website."The workers here all seemed to want the order to NOT go through so they can scam customers out of more money. Their whole business seems to me like a scam. Unless they are completely incompetent. I don't know which is worse. Save yourself the aggravation. Avoid them like the plague.
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January 2024 by Judith Ackerman
Excellent serviceChris was exceptionally knowledgeable, polite and helpful. I had endless aggravation in regard to my trade in phone. From the second I walked through the door until the job was complete, this was the most pleasant experience I could ever hope for.He is an incredible asset to your business.Hamza is also very pleasant and friendly.I would highly recommend that all phones be purchased at this store.Judith Ackerman
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January 2024 by Vicky Patel
Rip off , they saying something and you get charged something, Christopher was there when we signed the contract , they charge us unnecessarily
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December 2023 by Will Yeah
Would not recommend this store. Service is extremely slow. Wanted to switch plans but ultimately decided not to because no one was able to assist me in the store in a timely manner.
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September 2023 by grace quinlan
Tarun is the most outstanding salesperson I have ever worked with in any capacity. He is highly professsional, personable, knowledgeable, patient, and possesses a refreshing sense of humor. He resolved every issue that I confronted him with in a calm and reassuring manner. Verizon Wireless is fortunate to have him as an employee. I give him ten stars.Ed Quinlan
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August 2023 by Chris R
This has been the best location in all of Nassau County and Queens simply because they try their best to solve problems you’ve been dealing with forever from other locations or over the phone. Also, they have an actual information technology person who is awesome and has solved so many problems even outside of Verizon, shout out to RAM my favorite tech guy on the planet !!!
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June 2023 by Susan Morrissey
No comment.
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December 2022 by Carrie C
Terrible service. I’m ripped off $32.59SIM card doesn’t work, because they believe it’s iPhone problem, but I cannot have my old SIM card back, because it’s already done, they cannot go into my account, (yea only works the first time, wont work the second time). Now if I return this SIM card I only get $5 back. And I was told if I go to corporate store at 880 old country road, SIM card swap fee is waived there. TOTAL rip-off. I’m here on 8/15/2022 at 11am. Don’t come here.
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December 2022 by Joseph Gasparini
Rishiv phone new to me.. this gentleman was so kind and helpful. He took his time , didn’t make me feel stupid so kind thank you for him.
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December 2022 by kris bianco
Kabir is very pleasant professional and extremely helpful in assisting me with my phone issue I would definitely continue to use his expertise and guidance
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December 2022 by Prajwal Pandey Chhetri
Worst customer care ever. They even charge extra money on everything just because the customers are old age
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December 2022 by Sajin Sam
Very bad experience from store manager, Scam people, try some other store
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September 2021 by junior blanco
Fast service and fixed my problem at the first try
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August 2021 by Matt Cotter
I preordered a phone to this location. I called on the morning of pickup to verify everything and they told me to come in 30 minutes to pick it up. When I arrived they informed me that the phone was sold to someone else and that there were no backup options and to go cancel my order. I would avoid doing business here