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October 2023 by Alex Baron
John and his team of highly skilled mechanics are awesome! Work is done when promised, super honest and exceptional customer service. Nobody I would trust more with my car!
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August 2023 by Rosanne M.
My car had a flat tire while inside the garage. I called AAA and they said to give it 90 minutes. TNT showed up in only 20 min. and not only was he prompt, he offered to fix the flat so that I could immediately drive normally - not on a donut! He was really nice and made my bad day turn around. Thank you, TNT!
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July 2023 by Ed Franmel
Have used them initially for a AAA offer of oil change plus free tire rotation. The cost of the oil changecwas comparable to the dealership charge, but the wsit time was maybe 10 minutes, as opposed to much longer at the dealership (Toyota). Most importantly I found them to be both professional and courteous. They always have cars and local customers on hand for work. I've had inspections done here and would not hesitate to rely on them for brake, engine or any work they say they can handle.
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June 2023 by joseph laboy
Called triple A for a Tow, and they decided to send out TNT. Before they get there they call me and told me the driver was at another call. So I told them I’ll be next door to grab something and they completed the tow via triple A. Not even 10min pass and I’m calling the guy for an update and he says I have to contact triple A because the driver could not wait. Mean while he told me the driver was on another call.Being an owner of an auto repair shop myself, this was poor customer service and I would warn people stay away. If they treat tow customers like that imaging if you take your car to their shop.. and I am not one to write a bad review but this place was so bad that I had to. CUSTOMERS BEWARE!!!!!!!
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April 2023 by Bill OBrien
If I could give less than one star, I would. Awful. Awful. Awful. Scammed me out of almost 200 bucks for a POS battery that lasted two days before needing to be replaced. Rude service simply getting the battery installed. Then when I needed to call someone there to get things taken care of, no one would pick up the phone! Terrible. Stay away. Ended up having a real mechanic install a battery that actually works.Service: Battery
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March 2023 by Willem Tahon
The pre-owned Grand Cherokee I bought had a problem with the stop/start system. The dealership told me to have it repaired at TNT. Called Wednesday for an appointment, dropped it off Friday morning and picked it up Friday at 4PM. My stop/start system works flawlessly now. Great service, friendly people.
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March 2023 by rafiki rafiki
Worst and untrustworthy company.. car came back with a dead battery on top of the problems it had and they will overcharge you if you use AAA.. if they overcharge you call AAA and get the right price. There giving AAA a bad name..
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February 2023 by Lolita Weires
Do not use this business for triple A service . The white tall blond driver who speaks limited English and can't read said he couldn't work on my car because the registration was expired. It was not! he left saying he had no time for me and had other customers to attend to. He told triple A that he ran my plates and it came up expired. He never ran my plates because had he done so it would have come up as active as the legal paper document I showed him. All he cared about was going back to his girlfriend in the car and leave to end his day. I called John the owner and his response was I'm home and the shop is closed you deal with triple A to correct the problem. Even after I explained that due to his drivers lie they wouldn't send another call out he wouldn't even call triple A to rectify what his driver did so that I wouldn't be left without a car over the weekend. My advise, if you want honest good customer service don't use them for anything because if they don't care about what their staff does wrong and wash their hand off of it imagine what they will do with a botch repair. All I can say to the careless owner John is I beleive in karma and when it comes for you remeber that was due to you and your careless staff
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February 2023 by Jovina
I called triple AAA to tow our car from home to local mechanic since our brake fuel line broke. Even though towing company were delayed by almost an hour due to high volume we were appropriately informed and kept frequently updated by AAA. Jamie DeJesus from TNT towing company arrived and easily towed our car to Mavis without any issues. He was professional and courteous. Thank you TNT and AAA!
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February 2023 by Puma P.
I brought my car in for an oil change and to check the brakes since the "check brakes" light has been flashing after I had my brakes done at this shop in November 2022. I was told the wheels would be balanced, they would do the oil change and call me before 12 on Saturday. At 11 am, I called to check in on my car because I knew they were closing a 12 and I hadn't heard from them. John told me that my car was not checked yet but it was next and I would hear back within the next 15-20 minutes. He asked why it was in and I confirmed with him that it was for a wheel balance and oil change. At 12:47 pm, John called me and began to tell me that the tires need to be taken off and then do something they call a "wheel balance," which I already had discussed with him in the previous conversation. He said I would have to leave my car and it can be done on Monday because the shop was suppose to close at 12 that Saturday. He said it was not noted in the computer from Friday to do the wheel balance or oil change. Did he forget that less than 2 hours ago we spoke about it? Was he not listening at all? What a complete waste of time, an inconvenience and a shitty thing to do to someone! He could have at least taken 15-20 min and did the oil change!! A good business man would say, since its already an hour past closing, I will do the oil change free of charge! I went to pick up my car and saw that there was a mechanic still working on another car. I called Mavis and had all 4 tires balanced and an oil change done in 2 hours. Alex at Mavis was respectful and informative. He was very clear and efficient. I will never return to the TNT automotive shop for any further work and I certainly do not recommend it.
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December 2022 by Erin Grace
My advice when you need a tow with AAA is to call AAA and NOT request this company. This company doesn’t even deserve 1 star. The driver came and said he can’t tow my fiancé’s car because it’s “heavily modded.” The car isn’t modded. In fact they previously towed the SAME car to my house a few months before without a problem. The driver said it’ll be $5 per mile. $280 total. He left and I called AAA customer myself and the rep told me that she’ll have them tow the car. The driver calls my fiancé himself and tells him if we call about the car again my AAA membership will be cancelled. LOL. I called AAA again and told them what the driver said and had the problem fixed easily. The driver just didn’t want to do his job. I feel bad for the people that actually fall for it and pay out of pocket. I really hope AAA drops this company’s contract.
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November 2022 by Daddy's Garage
STAY AWAY !!!I am a professionally licensed mechanic. a time crunch forced me to bring one of my vehicles to this local repair shop. A simple repair took three tries. Every time I had to quarrel with them about charging me for what they had done wrong.Very poor customer service and a very poor mechanical aptitude.Service: General repairs & maintenance
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August 2022 by Jianhua Xu
This company is a joke!Need to tow my car to a mechanic. Called AAA, and TNT came. AAA covers the towing cost. But TNT asked me to pay $300 extra! I refused to pay and decided to call AAA to sort it out. The driver just took off. Crazy! A bit more to the story, my car actually broke down the night before, another company towed it to my home WITHOUT any extra cost or anything! And guess what I did, I asked AAA to contact the company that helped me previous night. They came and towed my car to a mechanic, WITHOUT any cost! What a joke, TNT Automotive Service!
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August 2022 by Es Bee
At first i was under the impression that T&T was a stand up company, I had been referred too. This is where I was wrong. There job was to change my alternator and pully belt. This they did, but "not" with out isses there after. However the alternator is bad and runs at a low voltage. (13.2/13.5) no higher, limiting cars full component operational power. I brought my car back and John at T&T Auto Services where John refused to run a full diagnostic to make certain their was no power issues. "Saying", "he thinks nothings wrong with it". Suggested I replace my battery. So after $300 new battery, THE ALTERNATOR STILL FUNCTIONS LOW AT 13.2 AND 3 TO 13.5.My friends the alternator after started fully & running at full power reads still reads 13.2 the highest it maintains is 13.5. When I use full functions in my car the power seems to get weaker. My passenger window won't go down ect. Usb not work and more. I've ask john to address this issue before it becomes a civil matter several times, as he refused to even diagnos his own work or parts he ordered . So I took this car to the professional Alternator Rebuilders to make sure im not wrong. Or wrongfully accusing T&T for a bad alternator & an or job. This sort of personal treatment is disrespectful to customers. It's not good, & unexceptable. I also took this car to the professional Alternator Rebuilders in Farmingdale ny. Where they said, " the alternator was bad as well as the cluch may have a problem. After my visit i took this information to john as well. Told him they even mentioned the cluch on the alternator may be bad. Again he refused to look at it. Asked me to "leave his shop". I then called the police to make a report after he told me just to leave his shop, with a very bad attitude. Also attempting to try and fix the issue rudely told me he would replace my alternator with the same brand, and if my alternator gave the same reading, I'd pay the labor cost. Sounds fair right? I know & also now I agree. HOWEVER this has caused to much problems & tension has built up negative. I do not trust people with my property when they are upset with me or our current situation. I would be subjected to further sabotage. This was my 5th attempt to get john to understand that this alternator may power the car to start, but maybe is the wrong one or has an internal issues. Now we need court. Any suggestions anyone? TV court or civil, here we come. I want the cost of my part. JOHN can keep his labor. With an attitude like that and after paying my hard erned funds theirs no way he should tell me he will not fix my car the way it should be fixed. Please respond to post with idea's all Attorney's welcome. Tv court as well until I file. John refund me the cost of my part please.Services: General repairs & maintenance
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August 2022 by James L.
I brought my car in for inspection and I assumed I was gonna leave the car there and have to come back in a couple hours. I was wrong, the mechanic did my inspection right away, as soon as I pulled in 7:30 AM on Wednesday morning. It Just really helped me out because I had a lot of things to do that day. I can't say that this is the case every time but in my case I was completely satisfied. I would highly recommend TNT automotive.
