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February 2024 by caroline stephenson
The facility only has a kiosk for checking in. There are no provisions made for the very elderly, persons who are blind or persons who are otherwise disabled or illiterate. This is a medical facility where the disabled tend to use probably even more than the able bodied. The signage in the building where Quest is located is also inconspicuous.
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February 2024 by michael holden
Hot , cramped waiting room with a machine you have to sign yourself into.
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February 2024 by Gorland G.
Second time here and had bad experience. My kid has good veins and I as ER nurse marked the vein for the technician before we came in. This Russian lady poking and fishing under my kid’s skin without finding the vein first. As she fishing under the poor kid’s skin, she yelling “I didn’t feel anything”. I yelled back “you should NOT have poked her before you found the vein!!!” She claimed she has been on the job for 22 years, yet she couldn’t follow simple rule of phlebotomy “FIND THE VEIN BEFORE YOU POKE THE PATIENT”!!! And I was told she is in charge of that location! Finally this black technician named Louis came to rescue my kid from the torture. If you want a pleasant experience here, ask for Louis! He gets the job done!
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December 2023 by Jeffrey Langer
I had a 1020 appointment and arrived at the location at 1015. I couldn't locate a parking spot and finally paid $5 for valet parking. I went inside and clicked on that I arrived and was informed I was more than a minute late and I would have to reschedule. ONE MINUTE LATE!! What a joke. It's ok to keep people waiting for 20-30 minutes but if you're a minute late, you're screwed? I would NEVER come to this location again
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December 2023 by dorian esposito
No explanation on giving sample, was suposed to be refrigerated did not scan my prescription no record of me being there the previous day. No follow up. Need wait to drop off sample. Never again.
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December 2023 by BadJus1
I had to wait over 1.5 hours with an appointment and they tried to skip over me when I was about to be called. You can easily walk in the back and see them and many times they are just sitting around. I had to have my blood drawn and they couldnt figure out which test to do so I had to wait even longer for that.To top it off they had to put a needle in me 2 times because she was unable to find my blood. I recommend going to a different quest or provider.
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September 2023 by Glenda Hernandez
I went to this location for H. pylori breath test. When I got there, I was told they did not have the kit. They did not have the courtesy to call me to let me know ahead of time. I scheduled this appointment 3 weeks in advance. My appointment confirmation clearly states the test I needed. What a waste of time!!
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September 2023 by Allan John
Waited 30 mins + yo hear they don’t have kids needles and to come back after 4 days.
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August 2023 by Daisy Miranda
I scheduled my appt yesterday for today at 9:10am. Signed in at 9:05 at the kiosk was out by 9:16am. The phlebotomist was quick and by far the best experience I’ve ever had with anyone drawing blood.
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August 2023 by Monica B
Been here several times and today was the first time I’ve experienced such disgusting staff member. After an hour wait on the walk-in list , I asked if I correctly signed since I’d waited a hour and the techs response was ‘no you haven’t waited a hour’ and walks away . Comes back out and asks a women( who came in 40 minutes after me) if she has an appointment , which she proceeds to say, she doesn’t she just joined the waitlist. So tech goes on a rant about how well you need an appointment but we’ll do the best we can. And then calls her in 5 minutes later and intentionally ignores me. I was the last person left there before she locked the door. This woman refused to call me in for god knows what reason , as I waited sooo patiently and helped others check in and it wasn’t until her colleague checked that anyone was in the waiting room and confused as to why I was still there. Never again
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August 2023 by MTW
I went to Quest Diagnostics some time ago and my phlebotomist was Tynese, who was very competent and professional. She put me at ease right away and painlessly drew blood. I would like to recommend Quest Diagnostics and the excellent phlebotomist, Tynese.
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June 2023 by Katie Walsh
I waited almost over an hour not to be seen. I checked in and everything, people who came in after me who were also just walk-ins got seen before me. And one of the workers saw me waiting and still did not get helped. So I walked out and won’t be returning there to do any blood work in the future.
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May 2023 by P Ward
I wish I had read the reviews before I came here. I called and made an appointment for 12 30. As I sit and type right now at 1 27 I still haven't been seen. I've watched people who came in the door after me go in before me. When I walked in to try to ASK A QUESTION a women simply said "I can't help you I'm helping someone else" without even knowing what my question was. Thank God I took off today because if I was short on time I'd have to walk out like one other woman did. To have to fast for 12 hours and then have to wait an hour is a sad turn around time. This is unfortunate for the Lake Success area. All of my other doctor offices in the area are amazing.
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May 2023 by Rebecca
it says, they close at 3:30pm I got there at 2:50pm. with no patient there waiting. they did not take me without an appointment. instead they went home early. I never use these nasty people again.
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April 2023 by KarenEliana Verdugo
Their check-in kiosks are unreliable and when you try to get confirmation from staff, they tell you to sit down and wait. By the time the staff checks you in, your appointment time passed and they tell you you’re not in the system.
