-
February 2024 by Haris Muhammad
I recently visited Party City Store and had a fantastic shopping experience! The store has a wide range of products to choose from, including groceries, household items, and clothing. The layout of the store is well-organized, making it easy to find what you're looking for. The staff was friendly and helpful, providing excellent customer service throughout my visit. The prices were also very reasonable, making it a great place to shop for everyday essentials. Overall, I highly recommend Party City Store for all your shopping needs!
-
February 2024 by Rajendra Prashad
Well stocked, beautiful layout
-
February 2024 by Patricia Hayward
Love this place. They have everything in stock
-
February 2024 by Andrew Udit
Ordered balloons for pickup and showed up a little early. One staff member was willing to help but was instructed not to because I was early and there were other orders. Terrible customer service…worth the drive to go elsewhere.
-
December 2023 by S
As expected. The staff didn't seem to know what was in their own store. So I had to find out for myself where the string lights were
-
November 2023 by Lailah Motamad
Ordered a costume online that they claimed they had in-store at the New Hyde Park location. Received an email confirming the order, then about an hour later, received another email saying the item was out of stock and the order was cancelled, just as I was leaving to pick it up. Both on the website and in the cancellation email, it states "you won't be charged until you pick it up" and "since this is a cancellation, you won't be charged" respectively. Guess who got charged anyways? I called the store five times: no one ever picked up, so I drove over there. I spoke to some fool who claimed to be a manager (don't play yourself girl) who told me it was a hold, not a debit. I know what the difference between a hold and a debit are. Then some bald guy who's sweeping the floor inserts himself into the conversation to essentially parrot what "the manager" said and to instruct me to "call corporate" (who also weren't helpful). Completely apathetic, smug, low-bar employees here. When I asked why no one answers the phone there, he tells me "oh, we shut off the phones for four days after Halloween". Oh yeah? Come on dude: YOU may be stupid but I'm not. If this is what Party City has become, it's no wonder they've closed so many stores and are teetering on the brink of bankruptcy and this location will probably follow suit.
-
October 2023 by Nancy Lahlou
Worst customer service ever ! DO NOT SET FOOT IN THE NEW HYDE STORE..SAVE YOURSELF A HEADACHE AND YOUR MONEY! today I order for pick up 4 foil balloons …2 white hearts , a thank you , & a you are amazing . I was unable to pick up the order myself so I assigned a second pick up person upon arrival the store told the person picking up that they were out of white heart balloons and they could NOT exchange for the rose gold ones, they had to be repurchased why you may say..well, simply because in the store they are $1 more each!! The person who I sent to pick them up had to not only REBUY the balloons I had already ordered but also pay more . When I contacted the store I was told they would NOT price match with their internet price unless I returned the balloons IN STORE which I thought was the most ridiculous thing I’ve ever heard ..because for $2 I will not be DRIVING to the store. With that said …I’ve now received the order and reason why I am writing this because on top of not having the balloons I ordered …not being able to exchange them …. The ones I DID get were not the correct ones!!!!I ordered a “Thank you” balloon and this is what I got ..”a happy birthday balloon”This is completely unacceptable and if I could give them ZERO stars for this whole experience I would ! I am a frequent buyer of party city but this experience left a bad taste and I will NOT be setting foot or giving any of my money to any party city store ever !!!!Staff need proper “customer service” training … hope they get it !
-
September 2023 by Edward Park
If you are looking to get ahead in Birthdays, Halloween or etc celebrations, you may found it here, they offer a lot of stuff for parties or celebrations for good deal, so give it a try..
-
September 2023 by Young Yu
Staff is very friendly, willing to help. I seen few damaged goods and inventory wasn't big as few other party city i have visited.
-
September 2023 by Gloria Walters
Great service, very helpful staff.
-
June 2023 by Fara Maldonado
Excellent customer service and had a great variety of merchandise.
-
May 2023 by Bryan Artigas
Awesome store and lots of parry stuff we ever been to
-
April 2023 by Farhana Ahmed
This place (New Hyde Pk location) is very unprofessional! Be careful, when placing “balloon orders” for your events! I recently placed an order for balloon arrangements for my daughter’s birthday event to be delivered at the venue, and the store messed up BIG time! I never received my balloons! The delivery was never made! We were so disappointed and upset. The so-called manager “Jennifer” is unprofessional and irresponsible. When we called the store, she left us on hold for 20 minutes and then when she came back all she said was “sorry”! She did not do anything to remedy the situation, as any good store manager would try to do.How ridiculous, they ruined my event!
-
April 2023 by Amina Alam
Great balloon service always ready on time. Can do same day orders.
-
March 2023 by Rohit Loomba
Place is good with lot of stuff but there is no one to help on the floor!! They should have more staff on the floor.
