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March 2024 by Yvette Gatewood
I love the staff. Wendy and Shelly are great.
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March 2024 by Fanny Joestar
Made the appointment 3 times days prior called to confirm the lady told me yes and came here the blond old blonde lady was extremely rude we asked her if at least we could get the pills and she started to go crazy that they don't carry the flea pills and to order it somewhere else even doe we pay for the plan and we have months getting it here, we ask her to see the vet and she said no, we ask her to reschedule for wellness check and illness and said they don't do that here? I been coming for months and she lying .... I had to keep insisting to make an appointment on Thursday even doe I had it for today and didn't got the pill because she saying they don't carry it anymore... don't waste your time here this staff sucks go to green acres location
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December 2023 by Monir Mirdha
My cat passed away due to saddle thrombus. We repeatedly complained of lethargy and they said nothing was wrong, but she had heart disease. I don't believe they do anything besides give vaccines for the optimum wellness plan.
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October 2023 by Annie Y
Currently pet sitting and had to bring the dog in for an appt. Originally asked for 11 am appt they insisted I bring him in at 9 am. Brought him in and they said he would be ready in 1-2 hours. It has been almost 4 hours already I cannot reach them. I am currently on hold on the phone approaching 20 minutes on hold. This is ridiculous that they are MIA. Do better on your customer service.
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August 2023 by magg G.
This place is unprofessional and awful! They charged me twice on the wellness exam and I found that out when I check my online bank account. 他和doctor said my cat is totally fine. But I still asked to run a stool sample for the cat because I've seen some suspicious mucus liquid next to his anus days ago. The first stool sample I gave to them was about 1and half month ago. Until I called this hospital last week, The front desk told me they couldn't find the sample and they never run the sample for my cat . So I run back to gave in another stool sample last week, the girl in the front asked me to pay for the stool sample(which they even forgot to charge for the first time? Or it was included within the wellness check but they decided to charge me again this time? ) and told me to wait no more than 1week for the call for the result of the sample test. Now it's been a week, I never receive a call from them and I try to call back for the result because I seen my cat's condition getting worsen BUT I called couple times still nobody answers. Even the first visit they told me they canceled my appointment when I arrived saying that they couldn't reach me by phone to confirm. Full of BS! I confirmed the appointment on the email already I don't understand why they need to call for another confirmation. Also, I never receive a call from them either for the second appointment I made after they canceled my first one! Such a shame that they are actually charging overpriced with this kind of service and responsive! Never go back after this visit!
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July 2023 by Samantha B.
Ive been bringing my dog here since he was a puppy, he is now 4 years old. My dog is on the bigger side which usually intimidates people to deal with him, but not here. They always handle him with love and care, we also have other animals in our family which go here as well. Staff is always friendly and provides you with answers to your questions!
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July 2023 by Rosanna Gao
I typically refrain from writing reviews, but I feel compelled to share my disappointment with the service and professionalism I have encountered. The experience with their app, which I used to schedule an appointment for my dog, was incredibly frustrating due to its sluggish performance. It took a staggering 30 minutes just to secure an appointment through the app.Furthermore, when I resorted to calling the establishment to make an appointment, the frequency with which they asked me to hold was exasperating. I have endured numerous instances where I found myself waiting on hold for a significant duration of 30 to 45 minutes. This level of inconvenience is highly unacceptable.To compound matters, they called me and requested that I drop off my dog between 8 and 10 a.m. for a 12:30 p.m. appointment. Such a request is extremely frustrating, as I specifically chose the 12:30 p.m. time slot for a reason. It seems their disregard for punctuality and honoring appointments is quite evident.Moreover, their responsiveness over the phone leaves much to be desired. On multiple occasions, they have failed to pick up my calls, forcing me to resort to contacting another location. Unfortunately, this alternative also led to enduring extensive waiting times of over 30 minutes on hold.Overall, I am deeply dissatisfied with the service and lack of professionalism demonstrated by this establishment. Such shortcomings in efficiency, appointment management, and customer support have left me thoroughly unimpressed.
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July 2023 by Christopher Herrera
They take care of your dogs and finish their checkups quickly, my dogs always come back happy and healthy and the employees here are always so caring.
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June 2023 by Joanne Vu
Been taking my 2 dogs here for a while and they have always been great but I’ve spent the last 2 weeks calling every single day and every time I get the automatic message that they are closed… How have they been closed for 2 weeks straight unless they’re just not answering my calls? Frustrated.
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June 2023 by Jacqueline Stewart
The staff is very friendly, and the vet techs and the vets are very knowledgeable. The area is always clean and orderly.
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May 2023 by alex kucher
My puppy went for vaccines the next day he couldn't walk. Called numerous times and they said you can bring him but can't guarantee he will be seen. Took him the following week since they had appointment and found out he had an infection. He had not been around other dogs only at their hospital. This location in crawford is very overworked they severely overbook appointments and don't really try. The front staff is friendly but I don't even know what goes on behind closed doors. My dog still cannot walk and looks miserable will be seeking second opinion.
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April 2023 by Ikram Dar
You can never get an appointment at this it any other Banfield location. I am writing this review in April, I can’t find an appointment in May!The new silent policy change is that you have to drop off your pet, they will keep your pet caged all day and whenever the doctor feels like checking them out they will. I have had the wellness plan for 8 years, I am cancelling it and going to another Hospital,
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April 2023 by Craig H.
They where friendly, gave us all the information, where fast and most of all treated our puppy perfectly. Great place!
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February 2023 by Amal Zeidan
We chose the worst and heartless doctor to put down our beloved dog. We took our dog here for her last visit. It was very difficult for us. Betsy, the front desk, was the only good thing about that place. Dr. Koslow told us it would be peaceful and painless. But he ended up sticking her 3 times bc my 8 pound dog barked when he stuck her the first time - I guess the needle fell out of his hand? Then stuck her again for a second time and she panicked. Then he stuck her for the THRID time, and that's when I had enough. Painless? Peaceful? My dog jumped on me. Vet seemed cold and as if this was just another day, another dollar. Maybe he has to be like that, but this is the worst way to put your dog down. Then he wouldn’t leave the room to allow us to mourn in peace - he kept talking and talking about non sense- like the effects of the injection. Just the worst way to let you dog go. Should have went to BondVet.
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February 2023 by Jennypher m
They never pick up phone calls and if they do they put you on hold.Vet was super rude and had a nasty attitude.Will not be bringing my dog here again.