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October 2023 by Sky Oh
Despite the negative reviews I personally had a great experience. It’s true that they limit correspondence to text and there are delays but have patience and they will get back to you. I worked with Mike, Tristan and Heron and have nothing but great things to say. They were quick, efficient and really careful with my belongings and made the whole process seamless. Thank you!
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September 2023 by Sheila Figueroa
The most irresponsible company, they doThis happened to me, September 2 at CubeSmart they offered me the 2-hour free moving service through Super Move, for being a first-time customer, that same day I called and left a voice message and that same day at 4:22 I was They sent a thank you text for contacting their services and at 8:45pm they sent me another text asking me for all the information about the move except the time they did not ask, I texted them back and no one answered or called until the day of the move Thursday September 7 but before I was calling and leaving countless voicemails. today Thursday at 8:30 am they call me after sending them a text message and the person is very rude, with an attitude she called me a liar, she told me that she works Monday through Friday and that I never called and despite telling her that I had the evidence On my phone he told me that it was not true and he was charging me $50 dollars for a late notice because I had only called the day before the day of the move, he was rude, he raised his voice at me without me giving him any reason, he did not even let me speak, he just told me wait wait wait in a ghetto style. never again not even paying out of my own pocket will I call Super Move for their services...n't have anyone to answer the phone, they don't have a customer service, you get tired of calling and no one answers, they just send you a text message but no one texts you back, it's like a robotic service,
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June 2023 by Purajit
Happened in Feb 2023, but had to leave a good review since I just saw how low their rating is for the first time. I too went through CubeSmart for the free truck; I did end up with a $30 or so charge because we went over time (legitimately, the movers were efficient). I had Donovan and KJ who were amazing. They kept in touch throughout, packed my items well, treated them with care, disassembled my furniture, and were great to talk to.Based on the reviews, seems like your experience with this company probably depends on which movers you get, and if you can ask for Donovan's team, this would be the obvious choice.
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June 2023 by Claudine Bryant
They only have an answering service. You never speak to a live person to book your move. They give you a window of time to move. They only provide a truck and a driver so you have to make sure to get your own movers who also have to comply with their window of time. They never call you back and their coodinator is unresponsive. Thankfully I was able to secure a different truck with someone else. Good luck to anyone who chooses to use them.
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May 2023 by Cat Cusick
My experience with Donovan and KJ was phenomenal. They're extremely professional, kept in contact with me throughout the whole day, and when the previous people who were moving needed 4 hours instead of 2, worked out a solution for making sure that my things got out of the apartment on time and brought to the storage unit the next morning when it opened. They went above and beyond making sure that despite their delay in the day, I would be taken care of. I appreciate the fact that both of them helped move the boxes and furniture which I was NOT expecting! I barely had to bring anything past my front door. The format of leaving voicemails and getting a response was a bit weird for me, because I was afraid that I might not be able to get scheduled in time but the response was quick and the overall process was actually really easy. While some of the other reviews on this company have me wary, I will be using them again when I move out of my storage unit and requesting Donovan and KJ specifically.
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May 2023 by Donya J
I was so worried after reading the reviews. I'm just a student living by myself in New York and I needed help with moving my belongings to cubesmart. The reviews looked scary as hell especially since I got a flight tomorrow. Was worried if the truck just doesn't show up or shows late etc etc. I had Donovan and Kayjay (I'm sorry! I don't know how to spell his name). They were AMAZING. They helped my friend and I move the items to the truck and unloading it. It made it a speedy process. Whole thing maybe took about an hour (including transit time). They showed up on time and we finished early. They called me half an hour before arriving as well. Thank you so much guys!!
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May 2023 by J. S.
They don't return calls. It's voicemail only, and there's zero confirmation that they received your message or are even processing your request. It's impossible to get anyone on the phone. I would advise against relying on them for anything. Ended up having to get a different service to help me move
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April 2023 by Jay Gutta
Horrible. Wouldn't recommend to my worst enemy. Kept me and helpers waiting 4 hours past my scheduled time and all of my items in the sun. I ended up getting a uhaul 4 hours after waiting.. waste of time and horrible at responding!! Horrible!!
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October 2022 by Zachary Lee
Donovan and Shawn did an amazing job helping me with my move! They went above and beyond by helping me disassemble my bed and stayed an extra 25 minutes without charging to help arrange the boxes in my storage unit! Thanks again guys!
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September 2022 by Georgina Bermudez
They just helped me move to Cubesmart and they were on time, helpful, and kind! And free with the rent if the storage, I just tip :)
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August 2022 by Nini Love
Got a recommendation from cubeSmart it’s a lady nameKari who’s the moving coordinator she’s horrible when it comes to following your day andTimeShe’s not specific on day date and time for example if you goin to schedule something it should be how the doctors and everybody I knows do it are you free Sunday at 12pm 7-17-2022 that’s a great example but no they ask you are you available 7–17-2022 from 10-1 we don’t have an exactTime frame but someone will call you like wthhh they are no help I don’t know why cubeSmart even mess with them and they don’t help you have 2 hours free but with no additional help norAssistant I’m 9 months pregnant and due this Friday I explained it to them on the voicemail several times cause they never ever pick up but yet they don’t want toFollow your dates why mess with a company who don’t support your customers now I have no help at all because of there error and they are just horrible it feels like I don’t want to mess with cube smart neither becauseThey just let it work they speak to them on the phone but not us we have to wait for a message I’m so frustrated I can have my baby today expect for Friday they don’t follow your instructions they follow there owns again Kari is the worst movin coordinator you can get help from I mean just horrible ???♀️
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June 2022 by Emily Lee
It stated that the moving truck was free on CubeSmart, but that was a complete lie and I had to pay 50 dollars. I had to pay another 30 dollars extra because the driver forced me to tip him or else he would cancel the truck. He said that he was the boss of the moving company. Do NOT ever use this company, seriously, you will regret it. They are extremely unprofessional, rude, and terrible people.
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February 2022 by Aaron Murphy
Awful. I booked a move through CubeSmart. They make it extremely difficult to contact the business you have to leave a voicemail and wait for a text response. When I finally got a response, they gave me a three-hour window and then didn’t show up at all. They didn’t respond to any of my attempts to ask what was going on. I had to move everything myself. Don’t choose this company.
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December 2021 by Claudia Kriwenczuk
The 2 guys who did my move were great. Professional and courteous; hard workers.Definitely made moving stress free. I believe names were Chuck and Mike.
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September 2021 by Ana Abreu
I am a single mother who has lost half of her belongings due to hurricane Ida and scared of losing the other half. I rented a storage room at cubesmart and they told me to make an appointment with this company. The lady who I made the reservations with just told me I had 2 hours to complete the move. Can you explain to me in what world does it make sence for me to move 16 boxes all by myself to bring it to the movers outside? And the mover had the nerve to catch an attitude because the boxes weren't outside. What I would like to know is, what was going to happen once at the cubesmart, were they gonna just unload my stuff curb side? Tahahaha you guys are a joke!!
