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October 2023 by Scott R
Stay away from this Walgreens. It is always difficult to get answers at this pharmacy. Lately, it has been terrible. Called 5 times to check on a prescription. They just won't answer the phone. After 15 minutes, they hung up on me.
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September 2023 by Taj Meyer
Unethical / Unhelpful / Avoidant Behavior of Pharmacy AssociatesIt wasn’t a bad enough experience to merit 1 star but it was pretty bad. The people working in the pharmacy were extremely unhelpful. They were having issues with the database, which wasn’t their fault, but they weren’t able to run my insurance to cover a basic service I was seeking from them. I asked to pay out of pocket multiple times and they refused to allow me to do that. It was a weirdly passive kind of rudeness where the 2 people there would just smile, avoid eye contact and walk away. I would have liked the option to pay for the thing I went there for that I medically need.I don’t know if it’s illegal to fully deny people the option to receive medical services but it’s certainly unethical and unprofessional.There were other customers who were also really upset with the service they were receiving. It just made for a very uncomfortable experience.
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August 2023 by Billy Reynolds
GREAT WALGREENS!! I solely go to this Walgreens location for many reasons!! I always get great customer service here, and the workers are always helpful and pleasant! I love the photo lab and my prescriptions are always accurate and ready on time!! If I can't find a specific item, the warm and friendly staff are always there to help me out!! I LOVE the WALGREENS Commercial Drive, New Hartford location!! Unfortunately, many of the negative and nasty comments below were left by workers at competing pharmacies!! Please ignore them!! They're jealous because their pharmacy is not nearly as good as Walgreens!!
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May 2023 by Maryann Montana
The pharmacy staff is amazing always willing to help no matter how busy they are and there usually always busy. Excellent team work!
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May 2023 by Anthony Macera
Pharmacy visit. They could use more help. One person for counter and drive thru.
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February 2023 by bruv
get better pharmacy staff, i cannot mentally afford having any more accidents happen with my prescriptions again, being told to go through the process of getting them back myself, dealing with the consequences of having no meds, all while unfriendly staff get snippy with me over the phone and proceed to hang up on me. disgusting behavior, absolutely apathetic towards customers.
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January 2023 by Hayley Stewart
I am a diabetic who uses the Wallgreens Pharmacy every month to refill my prescriptions. I had one of my injections refilled which I called about on Wednesday December 28th which the pharmacist said I would put up the next day. I go on Thursday the 29th to pick up and they tell me they don’t have it and do not know when they will be getting this is. I tell them that I am diabetic and I am supposed to be taking my injection tonight and the girl told me there was nothing they could do, that the pharmacist who told me it was supposed to be ready was wrong which she didn’t even offer an apology or offer to call around to see if she could get my injection and that I should call my doctor. It was 5:30 at night!!! TERRIBLY PHARMACIST. No empathy whatsoever and clearly doesn’t care about people’s health conditions. Girl should be FIRED.
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November 2022 by deb schecter
I went today for a scheduled series of injections. Upon arrival I was told “ nope” not happening. Okay but why did your website allow me to schedule injections that you knew weren’t allowed to be done together??? In defense of the staff… she was so amazing. Front desk grumpy old people wanting service NOW, drive up traffic, pharmacist asking HER questions, this woman was a rockstar. People…please don’t berate the staff… tell corporate that they need to step up and support the great staff that you have. Moving my business elsewhere. Just sayin
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October 2022 by Cameron dye
Pharmacy is absolutely useless, girlfriend is a more severe asthmatic and she tried calling In advance several times and got put on hold for 30 mins for nothing. We get here in person and there’s 7 people in front of her and when it gets to her turn they rudely tell her they’re not filling prescriptions, so thanks a lot useless humans.
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September 2022 by Katelyn C.
My future father-in-law has been unable to get through for over and hour, these are medications he NEEDS to function for our wedding. Wow, never been so disgusted since they are approved by his dr and have been ready... thanks a lot Walgreens...
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July 2022 by Sandy LoGalbo
Poorly run photo lab!! Waited on photos at end of school year for over a week. Was told they ran out of paper (HOW???) and then their delivery truck got a flat! Ok, but that doesn’t take over a week to fix!! Now I placed an order Monday, pick up today … half the order there, the other half is in limbo because their machine is down!!! I shouldn’t have been able to order them according to Mike! We’ll guess what Mike, I did because it was before the machine broke! What does it take to notify a customer via phone or email??? I needed them for the weekends party for my son! Unbelievable. Horrible staff, horrible photo center. I’ll be taking my business elsewhere!
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March 2022 by Robert Bartholomew
wouldn't sell me an item at the advertised price of 18.99 on their own website since I didn't cashout via the web and instead insisted I pay the instore marked price of 29.99
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March 2022 by David Heaton
Waited a real long time in line just to hand over three packages all ready packed up with prepaid labels.. but it is the holidays and there are new employees on as well so gotta cut them some slack...,.
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February 2022 by Don Muldoon
They never answer the phone for some reason, seem like they really prefer not to be there when they wait on you. And always a insurance issue about something.. They need a whole new staff from management down to floor sweeper
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January 2022 by David Thomas
Waited a real long time in line just to hand over three packages all ready packed up with prepaid labels.. but it is the holidays and there are new employees on as well so gotta cut them some slack...,.
