Walgreens on Commercial Drive in New Hartford is highly appreciated for its great customer service, helpful and friendly staff, and accurate prescriptions that are always ready on time. Customers value the welcoming environment, especially in the photo lab, and often seek assistance from staff when searching for specific items. Despite occasional long wait times, especially during busy holiday periods or due to short staffing, the staff's dedication and teamwork are evident, and customers recognize their efforts. Many reviews highlight that the pharmacy staff is exceptional and committed to helping customers despite challenges. Some negative comments seem to originate from competing pharmacies, and customers encourage others to ignore them. Overall, this Walgreens location is known for its helpful employees, good service, and a positive shopping experience, making it a preferred choice in the area.
The pharmacy staff is amazing always willing to help no matter how busy they are and there usually always busy. Excellent team work!
May 2023
Pharmacy visit. They could use more help. One person for counter and drive thru.
March 2022
Waited a real long time in line just to hand over three packages all ready packed up with prepaid labels.. but it is the holidays and there are new employees on as well so gotta cut them some slack...,.
