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December 2023 by Harry Adams
The store doesn't have a number, and they're have a nasty attitude,but I apologize for the inconvenience, but they fix my problems, and I thank ya'll..
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November 2023 by Ted Yousey
Thanks to Rufus and everyone who cleared up our prepaid debacle. They went above and beyond!
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September 2023 by James “Fad3dtripy1” Williams
Wonderful 10/10 would recommendYou know that feeling when you go to bite into am oatmeal raisen cookie only to realize it's actually chocolate chip ... oh the joy ?Never felt better about spending my money
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September 2023 by Michael P Dyer
Poor customer service skilll
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July 2023 by Bridgette O'Leary
Justin and Matt were great and very helpful!!!
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July 2023 by Brian Smith
There is always a long wait time to get to speak directly to a sales person and have them help you. Unfortunately, it is a 50/50 chance that the Verizon staff will actually know how to help you at all.
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July 2023 by Mark Dunn
I needed to update a very old cell phone. Service was ok, may have been a little sales focused, but all in all it was satisfactory.
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April 2023 by _ Marth _.
I wanted to get a screen protector for my new iPhone and the guy helping me disappeared for a good five minutes in the back. He came back with only one and didn't even offer me the opportunity to pick out a screen protector. The one he charged me for was $50. I don't know if they're told to do this or what, but that's outrageous. I could've gone to best buy and gotten one for less than $20 and I would've been able to pick the one I wanted.
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April 2023 by robert gage
avoid....unless you want a flagship phone. wanted to buy 2 midrange phones, navigated/declined the hard upsell, and was told (by the 6'3" guy w brown hair and glasses) that he didn't have any, and i couldn't order any because stores just get phones at random. went to Best Buy, and was in and out, with new phones coming next week, in less than 10min. avoid this Verizon store.
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February 2023 by Naomi Greenlynn
Best customer service.
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January 2023 by Kimberly Howard
The blond manager can go fhuuuck herself and I'll be closing out both my personal and business account with Verizon and seeking service elsewhere.
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January 2023 by Joan Betrus
The young lady who took care of our problem with the phone was very courteous and solved our problem. Thank you!!!!
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December 2022 by Rocco Piccione
Was in and out in a short time and the staff was very helpful
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July 2022 by diana Buell
The Verizon store in Utica NY is number one. I had to update my Hum device. Went to the Store in Anderson SC and they placed a delayed activation on it. Traveled 800 plus miles only to find out I did not have Hum connected. Went to Oneonta twice and they told me to see the car dealership to hook up my Hum. That was a no from me since Hum was a Verizon product and had nothing to do with the car dealership. Finally got to Utica and they hooked me up. Took their time to set my phone up for Hum. This store in Utica needs an A+ rating.
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July 2022 by R G
Needs better CUSTOMER SERVICE!
