Sleep Number in New Hartford, NY offers a unique shopping experience focused on individualizing sleep. The store features adjustable beds that allow couples to customize firmness and comfort to their personal preferences. Customers appreciate the clean and inviting showroom and the professionalism of the staff. Beriah, in particular, is noted for being patient, knowledgeable, and attentive without being pushy, which has led to positive customer experiences. Liz also received praise for her helpfulness and expertise. While some customers mentioned that Sleep Number products can be pricey, they express hope that the investment will lead to better sleep. Overall, the friendly staff and the innovative SleepIQ™ technology make Sleep Number a recommended choice for those seeking improved sleep quality.
Great customer service! Bailey & Beriah were very knowledgeable & helpful! I have one recommendation regarding the 100 days in-house trial and return policy. The consumer should be informed prior to sale that the adjustable base isn't returnable. Overall, it was a great experience!
October 2025
Sales associate,Bailey, was extremely polite and very knowledgeable. I highly recommend before you buy a new bed to stop in to Sleep Number and see Bailey. Very satisfied with my purchase.
October 2025
Bailey was great. She should be promoted to Senior Sleep Professional
