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July 2024 by Dianne Sally
The gentleman named Jim went over and beyond to help us with our carpet, thank you, Jim.
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July 2024 by Kathryn Rockholz
They only have self check out now!?! Ridiculous! I don't work there!
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June 2024 by Abel A. Brito
Good place
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June 2024 by NV
Don’t go here if you’re gonna need help with anything.. leaving this feedback after multiple trips and receiving little-to-no service every time.. I frequent hardware stores due to the nature of my job, so I typically need to get in and out.
20 minutes plus wait a couple trips ago, trying to get someone to unlock the cage for a tool around 4pm
30 minute wait this trip to get someone to help make keys.. after an chased down someone he knew could do it, the guy said no as he was walking through the whole store shopping together. That person got great service at least, seemed like a friend. After a sales rep got upset from seeing me wait so long after he tried and tried to find someone, he just said eff it, I’m not supposed to but made the keys anyway made the keys anyway.
Thanks whoever you were, it’s much appreciated, you were great, if I had an opening I would’ve offered you a job with my company on the spot. Great chat about music through the decades! You deserve a raise for being someone who goes above and beyond, the rest of the staff could learn from you.
There’s usually plenty of employees standing around, but never someone that can help. When I find someone, typically they don’t know the answer unless it’s “What isle can I find XYZ?”
If you think there’s any chance you may need assistance, save your time and go to Home Depot. Better service, staff always seems knowledgeable, and you’ll save time. Time = Money.
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June 2024 by Richard Hodinger
On Sunday June 16th I needed about 2- 5 gallon pail of driveway sealer to finish sealing blacktop .I was using Black Jack drive Maxx 300 so I pick up 3 just to be on the safe side knowing I could return 1.Frist one was ok but the other was like water and wouldn't thicken open the 3rd to finish the job .So on 6/18/24 try to return the defective pail but New Hartford Lowes customer service refused to take it back because it was open so goes the1STAR
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June 2024 by Angel Baird
Your manager Anthony is one of the best customer service workers I've ever dealt with. He's such a joy to talk to and always is so helpful. My family also talked to Jose today and he was also very kind and knowledgeable. We don't love a lot of customer service experiences these days... But you guys are just the best. We might leave broke, but we leave smiling. Thank you, guys!
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June 2024 by D B
Needed paint for my deck. These guys had what I needed and it was cheaper than a couple other places I checked out.
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May 2024 by Steel Valor
They have never not had a tool, part, or material that I needed.
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May 2024 by James Sawanec
Bought a leaf blower in utica that was defective. I was in the Newhartford figured i would swap it out for a different one. John the supervisor was super rude acted like i was a scammer and told me maybe i should go back to Utica.
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May 2024 by james willey
Very professional and extremely helpful for loading a grill to my truck.
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May 2024 by Lynette Farrell
This place has gone downhill. You can never find what you want even though it says it's in stock in the app. Their plants are trash. Covered in bugs and mold. It would be nice if they had an actual human to check you out at the register ?
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May 2024 by Andrew Antonio
Found what I needed. Easy check out. Huge inventory!
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March 2024 by Marshall Kirkland
I've never really been a Lowe's fanboy but this one's pretty nice
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February 2024 by Daniel Dischiavo
Standard stuff for a box store. Friendly, helpful staff today.
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February 2024 by Tara Thurston
If I have to check myself out, then let me . Don't hover over me . And may be your associate should speak.. hello, and thank you. It would be nice since I just checked myself out. By the way, the slat bags scan. I don't need you to punch in the number in . And act like it was an issue.
