6AM - 9PM
4699 Middle Settlement Rd, New Hartford“Ellis, the Electrical Floor Supervisor is awesome. We were looking for a gazebo and couldn't find an associate in the garden section. He came right over to help. He even called 2 other stores to see if they had the gazebo. He was so helpful, thank you again.”
7:00 AM - 9:00 PM
4699 Middle Settlement Rd, New Hartford“Tony is the Customer service you hear about but never see. This man went above and beyond customer service every time I went to him. He is the shining example of what HELP me and I personally will always use this location for my shopping needs because of him!”
“I'm a simple guy. I do not see much difference overall between Home Depot or Lowes. They may have different items, different layout, in practical competition; but in general, a large hardware store. I am not a contractor. Bigger in size, doesn't generally mean better; as there are items I don't need/trying to find ones I do. I like stores that leave you alone, but do help when sought out. There is nothing to make it stand out or complain about. If you want to save time, I suggest going online, to Home Depot or Lowe's, look up who has the item you want and sells it at a better price. At least that will save you time. On a side note, ACE Hardware in Rome, does offers items not offered at either places. True Value(rural areas), likewise. They are smaller in scale, but offer more in non-common selection.”
“This place has the deals,one thing that Lows sold,they had it for half the price. On two occasions a gentlemen greeted me and asked if I needed any help. The times I asked for help they were very helpful.”
“This place has the deals,one thing that Lows sold,they had it for half the price. On two occasions a gentlemen greeted me and asked if I needed any help. The times I asked for help they were very helpful.”
“When ever I come here I get what I need and the help that I need. I went to Lowes and Home Depot to rebuild a lock, there wasn't a specialist who would be able to do it, I spend all day going from one store to another. When I came to JK the job was done within 20 minutes. Really grate workers!”