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October 2023 by Tracy B.
They WILL nickel and dime you and pull on your heart strings to get you to open your wallet. And the treatment doesn't even work. Been going there for 4 years trying to help one of our dogs allergy health issues and yet nothing worked and the bills were stacking up. Changed vets and started fresh and the doctor listened to us and turned out that our dog is allergic to protein so we went with a suggested food and holy crap he's back to his normal healthy self.
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May 2023 by Rebecca C.
These people are greedy and try their best to rack up unnecessary charges for healthy pets. Avoid at all costs! They have made it difficult to get routine care for my healthy pet. When I scheduled my pet's innoculations well in advance, they canceled the appointment last minute and then made it a hassle for me to get in again, this time splitting the appointment into two visits several weeks apart (so that they could charge more money!). And then with these two appointments they started recommending all sorts of additional exploratory tests. When I tried to talk directly with the veterinarian who was recommending these exploratory (and unnecessary) tests for my healthy pet, I was first told by the office that the vet would call me, and then the vet never did call me back. When I called back to ask to speak to the vet, then I was told by the office manager (an incredibly officious woman who--surprise!--is the practice owner's daughter) that I would never be allowed to speak to the vet about my dog's care and find out any answers regarding the vet's recommendations. If the tests are necessary, that warrants speaking to the vet. The office manager also told me that _everything_ that they recommend isn't necessary, but it's optional. That's quite a bit of verbal gymnastics to cover up that they are ripping people off. And if that is the justification, how is anyone supposed to trust _any_ recommendation? The office manager then left several sanctimonious and incredibly lengthy voicemails, and then to hammer home what a bully she is, denied a prescription for my dog and told me that I couldn't get my dog's preventive medicine unless I engage in yet another painfully frustrating conversation with someone other than the vet. Their customer service is horrible and they are greedy. And if they cared about the well-being of my pets, they wouldn't interfere with filling a prescription so that they could talk at me about how right they are in trying to rip people off. That's one way to ensure that they get to treat a very expensive problem -- block a dog's access to heart worm preventive meds. In addition to this horrible care and even worse customer service, they have repeatedly recorded incorrect information and failed to update my pets' records. These scam artists are only in business because the honest practices around here are full up and not taking new patients. I'm embarrassed for the owner of the practice that he lets his daughter conduct business this way and that the veterinarians who work for him are expected to prioritize his wallet above everything else.
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August 2022 by Laurice H.
I am writing this as a follow up to a recent review of mine. The New Hartford VCA was able to help me get my pet insurance refund to be what was expected for a surgery. They were very helpful
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June 2020 by Jenn Siegfried
In our time of need with an emergency with our dog, New Hartford did not help us. They told us we needed an appointment, after calling their emergency line 3 times. Our dog was taken elsewhere and he needed medication, bloodwork, xrays and immediate attention for an infection, pancreatitis and an irritated bowel. We have put our full trust in another vet clinic to take the best care of our animals. We sadly could not rely on New Hartford in an emergency for our pets.
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May 2020 by Kirsten Katie
New Hartford Animal Hospital is always kind, courteous, and so efficient. I know that when I hand my fur baby over to the knowledgeable technicians and veterinarians she always receives the best care in a completely fear free environment. I know the doctors and technicians want what is best for my pup and I’m so happy to have found such an amazing practice. Thank you for all that you do! We love you guys!
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April 2020 by Vanessa Joan
My hamster Gizmo seen Dr.Hartkins a couple times and she was so sweet, helpful and empathetic. I recommend her because she was willing to take him on considering she doesn’t specialize in exotic animals. The only other friendly worker there is Jenna, she made cute little feet prints of Gizzy for me. Last night, my other hamster Hughey took a turn for the worst. I called late at night and talked to the answering service (who has given me attitude before) and I asked if he cou
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September 2019 by Cassie Stone
What a great experience. I rescued a kitten recently and he has some health problems. They were able to get me in for an appointment that very next day. As soon as we arrived the staff was welcoming and friendly with my hand sized kitten! The vet was prompt and very knowledgeable about my little guy. They also called to check in which was great because my kitten still wasn't better after a few days. They took the worry out of the process for me and I would highly recommend them to anyone!
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September 2019 by Lisa Dekanek
I highly recommend New Hartford Animal Hospital because they go above and beyond in taking care of your pets.
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July 2019 by Rose Marie Famulare Quintin
Took Diego on Sunday ! Yep they are open . What caring , wonderful staff ! They were honest and upfront about everything. The place is very clean and Sara that's the receptionist was wonderful and through! I highly recommend them
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November 2018 by Sara J Hanrahan
After making several phone calls in our time of need, all those having turned us away, we could not be more happy with the door that was open to us.
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June 2018 by Carol Diane
Dr. Erin Murphy was lovely. Even though my cat's condition does not seem treatable at this point, I could tell how much she genuinely cared and wanted to help us. She even offered to research my cat's condition to see if she could find any additional info. This is my third visit to the office and I still am so surprised by the staff. In every way, they go above and beyond my expectations. I have and will continue to give them the highest recommendations. Thank you, Carol (and Lucy�)
